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Customer Service Platform

There are many support online platform that offer Online Support Ticketing system like Zendesk, Respond io, LiveChat. However, I am looking for a platform where can I receive my DMs from Facebook page, Instagram, and WhatsApp business in one place. I need also use a bot to direct the sender to a specific team as follow:

When a sender ' or client' send any message an auto reply will pop up asking him/ her what do you need:

1- General question, the message will redirect to the Customer Service team

2- Order, the message will redirect to Sales Operation Team

3- Complain, follow up with order, the message will redirect to Customer Happiness Officer

I have about 15 users, divided into three teams as follow:

1- Customer Service, roughly 9 agents

2- Sales Operation, around 6 agents

3- Customer Happiness Officer, 1 agent

All message will appear in Unassigned message in the platform, once one of the agent pick a message it will redirected to 'My Message'! The agent also should be able to close the message after finalizing the customer needs.

The project is urgently needed! It should be done in 24 hours! Please if you are not familiar with the scenario or platforms mentioned above, do not apply!

Thanks!

Kĩ năng: PHP, Thiết kế trang web, JavaScript, Zendesk, Chăm sóc khách hàng

Về khách hàng:
( 7 nhận xét ) Dortmund, Germany

ID dự án: #33736608

37 freelancer chào giá trung bình€170 cho công việc này

(242 Nhận xét)
7.9
(115 Nhận xét)
8.0
(119 Nhận xét)
7.4
(84 Nhận xét)
7.2
Itblast

Hello I have gone through the job description and understand that you need Customer Service Platform I am an Expert IN PHP, JAVASCRIPT with over 6 years experience in working on it Can we discuss the project and sce Thêm

€140 EUR trong 7 ngày
(102 Nhận xét)
7.2
rehmatclick

Hi there, I have read your project details am ready to do this project but I have some questions to ask so please message me for other details thanks. web developer + 8Years of Experience please visit my profile for Thêm

€100 EUR trong 3 ngày
(258 Nhận xét)
7.4
ridaarain1

Greeting Your project description got my attention your requirement is Customer Service website development right? I have more than 10+ years of experience in website Designing and development. I have expertise in Wor Thêm

€250 EUR trong 4 ngày
(65 Nhận xét)
7.2
(155 Nhận xét)
6.7
BitLabs

Hello, I have gone through your outsourced requirements " Customer Service Platform " and have analyzed that I have right skills ( PHP JavaScript Website Design Customer Service Zendesk ) to execute your esteeme Thêm

€140 EUR trong 7 ngày
(130 Nhận xét)
6.8
codemeg

Hi there, We'll do it full of your IDEA! We have gone through your requirement regarding Customer Service Platform design and development. Along with the same features as you want. I'll provide you with a professional Thêm

€250 EUR trong 15 ngày
(25 Nhận xét)
6.4
devupfree

Hello, i have reviewed your project description and understand your requirements. I can make all your chats in 1 platform and make their a popup of auto message. You just come to inbox and share credentials. Regards Thêm

€140 EUR trong 1 ngày
(66 Nhận xét)
6.2
EDGESOL

Hello, I have checked your project requirements and you want to Customer Service Platform. I have read project description that you are looking for an expert and talented Laravel developer to transfer the website to a Thêm

€155 EUR trong 4 ngày
(46 Nhận xét)
5.7
Feriver

Hello there, How are you doing? Just saw your project posted. I am more than happy to discuss the task and work for you. That would be greater if I get some tasks so you can test my skill and expertise. Waiting for yo Thêm

€250 EUR trong 5 ngày
(55 Nhận xét)
5.6
(19 Nhận xét)
5.2
Devrits

Hello! I am skilled PHP coder with skills including Customer Service, Zendesk, JavaScript, Website Design and PHP. I've been developing web applications for more than 5 years, starting back in 2013 with custom PHP/MyS Thêm

€250 EUR trong 2 ngày
(32 Nhận xét)
6.1
Ridafarhat5

Hello! I have checked all of your requirements that you're looking for Customer Service Platform and I am ready to start your project right now. About me? So, I have skilled in all type of Graphic and Animation works Thêm

€250 EUR trong 7 ngày
(16 Nhận xét)
4.6
RajulRao

Hi! It's Rajul, An Experienced Software Developer. I am ready to work with you, I have read your details and requirements and I am highly confident that I will deliver you the task. I am professional software engineer Thêm

€200 EUR trong 5 ngày
(4 Nhận xét)
4.2
Vannouvong1983

Hello. I have done multiple jobs with PHP, Website Design, JavaScript, Zendesk, Customer Service. I am a full stack developer with 8 years of experience building web and mobile applications. For this task(Customer Serv Thêm

€140 EUR trong 7 ngày
(3 Nhận xét)
3.3
webdeveloper135

Hi sir, Having read through your job posting, I was excited to discover that my skillsets and experience match your desired qualifications. I have been working with diffrent company where i was hired as head of custo Thêm

€130 EUR trong 7 ngày
(5 Nhận xét)
3.2
(3 Nhận xét)
3.4