I have a new woocommerce website with a child theme. I have been selling using this website through google shopping however during a recent review of my website from google shopping, i do not meet there requirements so they have temporarily disabled my account until i modify the website to meet there conditions. I need somebody with experience of google shopping requirements and wordpress to go through my website and make sure I meet there conditions so that I can start selling on google shopping again.
Here is the email from google:
i) We added the Item ID: 877 which is called Silicon Comfort ESD Wrist Band to the cart, with the price reading as 4.95. This is the same price as shown on the landing page and as well as on the data feed.
But when we were going through the checkout process, we noticed that this item has a VAT charge of 1.69 Pounds which gets added to the overall purchase price.
As per our policies, the price of a product which you display on the data feed and on the landing page should always include the VAT price as well. So ideally, the price for this product should be mentioned as 6.64 on the data feed and on the landing page of this product.
As per our policies, VAT can't be shown and added once the customer is going through the checkout process. Hence why the account is currently suspended.
What you will have to do is, ensure that you are supplying the price inclusive of VAT on the data feed and landing pages for all your products and then write back to us, so that we can review your account. What we have shared above is just one example and there would be other products which would be listing the prices incorrectly. So do correct the VAT issues for all your products.
ii) I can also see that your account is currently warned for price mismatch issues. (This has not caused the suspension, but it's good to resolve this as well)
We found that for many of your items, the price as submitted in your product data is not in compliance with our feed specifications on the 'price' attribute. Please update your product data and the corresponding landing pages on your website to ensure that the specified price is inclusive of any applicable taxes such as value added tax (VAT) if required in the target country.
We have different requirements for the price on your landing page and whether it must be inclusive of any applicable taxes based on the country that you are targeting.
I checked a sample of the products which I found as examples which caused this policy warning and I can see that they also are having price mismatch issues because the VAT is not being supplied on the product landing pages and also not on the data feed.
So, basically once you resolve the issue discussed above. Both the suspension and price related warning should get resolved.