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Need Predictive Dialer for Call Center with CRM

CRM pointers which are important to have a smoothly analyze customer's data and agent performance.

Just want to add two more points.

1. There should be separate interface for technical team and quality as one can clearly see the number of opened cases/pending resolution cases, reopened cases, Escalated cases to senior technicians for further followups, resolved cases, Void cases, refund offered cases. So that tech agents can do there work with all transparency.

2. It will be great if the CRM will get configured with dialer so that as soon as the call comes in and if it is from existing customer, the customer details will automatically pop up along with the incoming call.

3. Breaks :- Whenever someone is going away from his seat he should put himself on Unavailable and select

appropriate reason for being unavailable like 15 Min Break, Meal Break, Meeting, Training.

There should be an option to pull up the records from CRM in CSV or excel Format and the one

exceeding break should be marked in Red. This will help in tracking the defaulters.

Kĩ năng: Asterisk PBX, CRM, MySQL, PHP, Kiến trúc phần mềm

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Về Bên Thuê:
( 2 nhận xét ) Chandigarh, India

ID dự án: #18089250

6 freelancer đang chào giá trung bình ₹39907 cho công việc này

iKcon

Hello. We are Team iKcon. Delhi Based company. We have been dealing with Call Center based products from past 7 years. We have reviewed your requirements for Call Center Solution. we have readymade product for th Thêm

₹48888 INR trong 10 ngày
(26 Nhận xét)
5.5
APCTelco

Hi. I'm a asterisk/VoIP consultant with 10+ years of hands on experience in open source & Linux platform and also the below mentioned applications, servers & interfaces. - Installation & configuration of Asterisk ba Thêm

₹23334 INR trong 3 ngày
(11 Nhận xét)
4.3
MRE000

Hi, Please, have a look at my profile. I am a full-stack Engineer, I've BS degree in Computer Science, I've ISTQB certification in Testing, i have 6Y+ of experience in: (Analysis, Web Development, Software En Thêm

₹35000 INR trong 10 ngày
(4 Nhận xét)
3.8
therobust13

do you want a crm or ticketing system? coz you've combined both features in your description and presented then into one CRM. we can discuss it if you didn't get what I mean.

₹44444 INR trong 10 ngày
(4 Nhận xét)
3.5
Priyanshu1

Hi I have created a crm for a tech support company in the past using php and node js (for web socket). I integrated avaya telephony system in it, but now I strongly recommend asterisk for any web integrations. It has Thêm

₹50000 INR trong 25 ngày
(4 Nhận xét)
3.6
ramnarayanmishra

I have 14+ year of experience in the filed of computer telephony integration. I have already worked on various project with similar requirement. Note: - The above price is for CRM also

₹37777 INR trong 10 ngày
(0 Nhận xét)
0.0