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Seeking Expert for osTicket Customization & SMS Integration via Seven We are looking for an experienced osTicket developer or consultant to help us customize and tailor the system to our organizational needs and integrate SMS functionality using Seven.io. Scope of Work: Full customization of osTicket: departments, SLA plans, email templates, ticket forms, workflows, user roles, and other configurations. Integration of SMS notifications through Seven ([login to view URL]) using either existing extensions or a custom-built solution via API. Ensure system security, performance, and scalability. (Optional) Basic training/documentation for staff on using the platform. Required Skills: Proven experience with osTicket customization and setup. Strong knowledge of PHP and MySQL (for custom development or extensions). Experience with RESTful APIs and third-party integrations. Familiarity with SMS gateways, ideally with [login to view URL] or similar services. Nice to Have: Experience with self-hosted environments (Linux, Apache/Nginx). Ability to offer ongoing maintenance or support after initial setup. To Apply: Please send: A short bio or CV and portfolio/examples of similar work. Estimated time & cost for completing the project. Any relevant questions or suggestions regarding implementation. We are open to freelancers or agencies and prefer clear communication, reliability, and documented work.
Project ID: 39586489
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Active 9 mos ago
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35 freelancers are bidding on average €90 EUR for this job

Hi there, I’d be happy to help customize your osTicket platform and integrate SMS notifications via Seven.io. With hands-on experience in tailoring osTicket workflows, ticket forms, and SLAs—alongside secure API integrations—I can deliver a scalable support system aligned with your organizational needs, complete with optional training and clear documentation. Quick question: Are you currently running osTicket in a self-hosted environment, and if so, do you already have access credentials and server details available for setup and integration? Kindly send me a message to discuss more in detail. Thanks.
€75 EUR in 3 days
9.1
9.1

Kindly note I am full feldged developers and work for 17 hours in a day.I am ready to start the project kindly open the private message box so that we start the communication in details. Tools/Languages Used: - Programming Languages: PHP, Laravel ,Wordpress ,MySQL Reporting,Zen-Cart , X-Cart , CRM Development , HTML, Bootstrap, CSS, jQuery - Mobile APIs , Restful API - Version Control: Git - Problem Solving: Algorithm design, debugging - Agile/Scrum Methodologies: JIRA
€216 EUR in 7 days
7.5
7.5

I've successfully customized osTicket systems for similar clients, leveraging REST APIs and Twilio for seamless SMS integration, including automated ticket notifications and agent alerts. My expertise spans PHP, MySQL, and JavaScript, ensuring robust and scalable solutions. My approach involves a phased implementation: first, thorough analysis of your existing osTicket setup and requirements; then, API-driven SMS integration using Seven, ensuring secure and reliable two-way communication; finally, comprehensive testing and deployment, followed by post-launch support. I'll utilize Git for version control and Agile methodologies for efficient project management. Ready to discuss streamlining your osTicket workflow with integrated SMS notifications? Could you share details on your existing Seven SMS account configuration and desired notification triggers to optimize my proposed solution?
€92.44 EUR in 21 days
6.9
6.9

Hello, With my 15+ years of experience as a top-rated WordPress and Shopify developer, I'm confident that I am your ideal candidate for this project. Being an expert in HTML, PHP, and website design, I have a proven track record of customizing and tailoring complex systems just like osTicket to meet organizations' unique needs. Precisely, I have created user-optimized workflows, customized ticket forms, set up SLA plans, configured email templates, established secure roles to mention but a few. In addition to osTicket customization skills, my proficiency in RESTful APIs and third-party integrations is what you need for your SMS notification integration task. Furthermore, I am well-versed in database management, particularly MySQL which plays a crucial role here. Let's start discussing the estimated timeline, cost and even any other ideas you may have regarding the implementation of this project! Regards, Vimal
€80 EUR in 4 days
6.0
6.0

Hello, Christos, I am Muhammad, a professional with over 5 years of experience in MySQL, PHP, Website Design. I’ve carefully read your project requirements and I’m confident I can deliver this project with precision and quality. I would love to connect with you via chat to further discuss your exciting project in detail. You can view some of my previous work here: https://www.freelancer.com/u/Muhammad92492 I’m open to discussing the budget and timeline that works best for you. Looking forward to hearing from you soon. Thanks, Muhammad
€50 EUR in 7 days
3.8
3.8

Hi Christos C., I reviewed your requirement carefully and confident to complete your project and will make you satisfy with my result. I have extensive experience with skills for your project such as Website Design, PHP, MySQL, JavaScript and HTML I only request payment once you are fully satisfied with my work. I understand most of your requirements, but have some questions to complete your project perfectly. I hope to discuss about your requirement in detail on chatting. Sincerely, Parth
€155 EUR in 5 days
3.3
3.3

I saw your job post about Seeking Expert for osTicket Customization & SMS Integration via Seven— that’s exactly the kind of work I specialize in. Hi, my name is Adil, and I’m a frontend developer and web designer with hands-on experience in HTML, CSS, Bootstrap, and building responsive, high-performing websites on WordPress and Wix. I help small businesses, brands, and service providers bring their web presence to life — clean, fast, and mobile-ready. Here’s how I can support you: ✅ HTML/CSS fixes, layout adjustments, and responsiveness ✅ WordPress & Wix website builds and redesigns ✅ Bootstrap-based custom sections and styling ✅ Frontend development for landing pages, blogs, or feature blocks ✅ Ongoing edits, updates, and performance tuning Recently, I collaborated with Metro Tasker to revamp their blog layout using Bootstrap — enhancing mobile responsiveness, load speed, and visual hierarchy. This redesign led to improved user engagement and noticeably lower bounce rates within just a few weeks. I'm known for being detail-driven, communicative, and focused on delivering lasting improvements — not just one-off tweaks. Whether you need a complete site build or reliable frontend updates, I bring structure, speed, and clean design to every project. Portfolio samples are available in chat — happy to share work that matches your project style. Would you like me to review your site and suggest a few improvement ideas tailored to your goals? Regards, Adil Makhdoom Frontend Developer | WordPress & Wix Expert
€75 EUR in 7 days
2.9
2.9

I specialize in tailoring osTicket for specific operational needs, and I can help you fully customize your support system and integrate SMS functionality via Seven.io. With strong PHP/MySQL experience and a solid grasp of RESTful APIs. Let’s connect to align on goals and timelines. PS: Consider enabling logging for all ticket and SMS events to simplify audits and troubleshooting later.
€75 EUR in 7 days
3.0
3.0

Your project immediately caught my attention because it aligns perfectly with the kind of results I deliver: clean, modern, and functional digital solutions that not only look good but work flawlessly. I specialize in creating seamless user experiences across web design, development, and automation, and any form of designing — the kind of work that helps businesses run smarter and stand out. Though I’m new to Freelancer, I bring solid hands-on experience from delivering real-world projects for clients outside the platform — always on time, always with attention to detail. Let’s connect and discuss how I can help bring your vision to life. Best regards, Thomas
€50 EUR in 14 days
2.9
2.9

I am a perfect fit for your project as an expert in osTicket customization and SMS integration. I understand your need for a clean, professional, and seamless system customized to your organizational requirements. While I am new to freelancer, I have tons of experience and have done other projects off-site. I offer proven expertise in PHP, MySQL, RESTful APIs, and integrating SMS gateways like Seven.io. I can ensure system security, performance, and scalability. I would love to chat more about your project! Regards, Ruben Strauss
€50 EUR in 14 days
0.0
0.0

"I think I am the perfect fit for your project. I have extensive experience in osTicket customization and integrating SMS notifications via RESTful APIs. While I am new to freelancer.com, I have successfully completed numerous similar projects offsite. I'd love to chat more about your project! Regards, Attie"
€50 EUR in 14 days
2.5
2.5

I bring the right mix of skill, creativity, and precision to deliver results that truly support your vision. I focus on building clean, professional, and user-friendly solutions that are thoughtfully designed and aligned with your goals, ensuring quality from start to finish. While I am new to freelancer.com, I have ample experience in web and app design, automation tools, chatbots, and data solutions for real businesses. I would love to chat more about your project! Warm Regards, Magdalena
€50 EUR in 14 days
0.0
0.0

Your project aligns seamlessly with my expertise, and I’m excited about the opportunity to bring real value to it. I understand the need for customized osTicket setup and SMS integration via Seven.io. With a proven track record in osTicket customization, PHP, MySQL, and RESTful APIs, I can deliver a clean, professional, and user-friendly solution. Additionally, my experience with SMS gateways ensures a seamless integration for efficient communication. Though I’m just getting started on Freelancer, I have a proven track record off-platform and am fully dedicated to delivering exceptional results. I’d be excited to discuss your project further and explore how I can bring your vision to life. Regards, JP
€50 EUR in 7 days
0.0
0.0

Hi I’d love to help with your project. I’m an experienced freelancer here who prides myself on being easy to work with, responsive, and dependable. I’ll make sure your project is completed smoothly, on time, and exactly how you envisioned it. Let’s chat about your goals—I’m excited to learn more and see how I can bring real value to your work. Looking forward to collaborating with you! Regards Tuaha
€50 EUR in 3 days
0.0
0.0

? Hello! I just looked at your project headline about crafting formal, well-researched biography articles of notable individuals — and this is exactly the type of work I specialize in. Will you be assigning one biography at a time, or a batch of profiles together? I’m Reeba, a content writer with over 5 years of experience writing professional biographies, interviews, and editorial-style profiles. I focus on clarity, structure, and tone, while maintaining factual accuracy through detailed research. For your project, I will: ✅ Write 500–700 word articles in a clear, formal tone ✅ Match the writing style of the provided sample ✅ Conduct thorough research to ensure facts, achievements, and timelines are correct ✅ Deliver clean, publication-ready drafts with engaging structure and readability ? Writing samples are available upon request. I’ve written for media portals, lifestyle blogs, and business platforms — all with formal tone and storytelling flow. ? Thank you for considering my proposal. Let’s bring these stories to life with precision and professionalism. Best regards, Reeba Professional Biography Writer | Research-Based Content Specialist
€70 EUR in 1 day
0.0
0.0

Hello, I can definitely help you with your osTicket customizations. My experience includes implementing custom PHP scripts and modifying existing codebases, which makes me well-suited for adapting and enhancing your osTicket system. Additionally, I have 2 years of experience working on a custom PHP ERP system, where I regularly implemented new features based on client requirements and resolved complex bugs. This background has given me a strong ability to understand and work effectively within established code. Let's chat to discuss your specific customization needs for osTicket. Best Regards, Azkar
€200 EUR in 7 days
0.2
0.2

Hi Christos C., I came across your job posting and got really excited because this is exactly the kind of work I specialize in! With my experience in HTML, JavaScript, PHP, MySQL and Website Design, I’m confident I can deliver a solution that meets (and exceeds) your expectations. Before we move forward, I’d love to clarify: 1: Do you have any additional requirements? 2: Will this be built from scratch, or is there an existing foundation? 3: What’s your preferred timeline for completion? Why Choose Me? - 250+ completed projects with 100% client satisfaction. - Consistently 5-star rated on my last 100+ projects. - Fast, clear, and responsive communication throughout the project. Let’s connect and discuss how I can make this project a success for you! Best regards, Rafay
€50 EUR in 1 day
0.0
0.0

Nicosia, Cyprus
Member since Jul 8, 2025
$250-750 USD
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€30-250 EUR
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$30-250 USD
₹12500-37500 INR
₹12500-37500 INR
₹1500-12500 INR
$30-250 AUD
$750-1500 USD
₹12500-37500 INR
₹1500-12500 INR
₹1500-12500 INR
$250-750 USD