I need to track packages online. I have a service delivery and I need to track what is happening with those packages so my customers can understand where are their packages and have an idea of when this will be delivery and by product.
From my side I would like to monitor where is the package, in which vehicle and as part of the project if I can get a tracking from a GPS the location (I use tracking equipment Teltonica brand on the cars).
As a customer that wants to track the package
When I make a call to the Service Delivery Company
Then the Delivery Company should create a tracking number to paste it (Print it) in the package and provide me the number by phone to track it.
As a customer that have a tracking number from the Delivery Company
When I input the tracking number in the site
I should be able to see where is the package and estimated time to be delivered based on distance (calculated by google with the address provided and where is located the car) + estimated time on how many packages are still pending to be delivered before to arrive to that route.
As an owner of the Delivery Company
When I create the tracking number based on the address provided by the customer
I would like to be able to see the queue of packages that we have close to this address.
As an owner of the company
When the package arrives to the place
I would get an email or SMS letting me know that the package has arrived (email to customer too).
As a driver of the car that is making the delivery
I would like to get access to the site and when arrives to the Delivery place
Then I will mark the package as delivered (with comments if needed or if the customer wasn't include a note that the package could not be delivered by a reason).
If you need more information please let me know.