SugarCRM is a customer relationship management tool Open Source ([url removed, login to view]).
This interface allows you to synchronize data between the CRM solution, SugarCRM, and the online-sales solution, Prestashop.
=> You are already using an online shop with Prestashop and you would like to have a real interaction with your clients ?
=> You are already using SugarCRM and you would like to set up an online shop ?
=> You are currently using neither of these solutions but you would like to sell products or services online, and at the same time have a truly interactive relationship with your clients ?
SugarPshop partnered with SugarCRM and PrestaShop is the solution for you. A client who registers in your shop will be copied into SugarCRM. You will then be able to set up and maintain your relationship with this client:
=> Send your newsletters : SugarCRM allows you to follow the statistics of your mailings (who opened the mail, who clicked on a given link from the mail…) This way, you willl be able to evaluate the real interests of your clients regarding the newsletter.
=> Receive incoming email : You will also be able to receive clients’ emails in SugarCRM if you wish.
=> Create incident tickets :For example, in the case that a client contacts you to indicate that a package has not arrived.
=> Make/receive telephone calls…
If one of your online clients is already saved in SugarCRM, data from your shop (addresses, telephone number…) will be updated in the SugarCRM data. The boutique data always takes priority over SugarCRM data as it is directly entered by the client and is therefore more reliable.
When your client makes an order, it will be copied in SugarCRM. If the order is validated, an opportunity will also be created at that time for the client.