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IT Field Service Project Manager/Dispatch

We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be during a combination of central European Time (CET )and North American time from 9am- 5pm. Although you are required to do a quick debriefing call daily with the NA team at 6am CET time.

Some of the task you'll be responsible for are:

• Manage customers, work order tickets and projects

• Work with management to put in place sound internal project and procedures for Project Management and Resource Management

• Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case

• Constantly updated the tickets until their closure

• Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer

• Escalate the case to the appropriate team in case of issues

• Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team

• Manage engineers, team leads, tech support team and project coordinators remotely

• Act as technical team lead on more technical tasks and projects

• Manage project transition

• Provided training to new employees

• Recruit direct employees and third-party companies

• Created SLA reports to be presented to the customers and to the upper management team

• Performed financial negotiations with customers and third-party companies

• Managed resource sharing

• Work with the Scila team to constantly grow our network of independent IT engineers around the world (Through LinkedIn and other avenues!)

Kĩ năng: Quản lí dự án, Lập kế hoạch dự án, Field Technical Support, Helpdesk

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Về Bên Thuê:
( 0 nhận xét ) maple ridge, Canada

ID dự án: #27837310

19 freelancer chào giá trung bình$350 cho công việc này

kriar

Hi there! I am glad to offer you my services as a Project manager. I have prior experience working as a Project manager with a Digital marketing company. Key Result Areas: ● Sourcing and managing resource and capaci Thêm

$300 CAD trong 7 ngày
(1 Nhận xét)
2.8
errandssolution

Hello there I have read project title which sate that:IT Field Service Project Manager/Dispatch I have understood the description that say;We're looking for an IT Service Dispatch Coordinator/Project Manager to join o Thêm

$335 CAD trong 7 ngày
(1 Nhận xét)
1.9
paulvillacorta

Hi Client, My name is Paul from the Philippines and I am interested to grow your business by providing you my team's expertise. The goal of my agency (The WorkPlayze) is always to make sure we focus on what our clien Thêm

$500 CAD trong 7 ngày
(0 Nhận xét)
0.0
seenirajamohamed

A competent IT support professional with a proven track record of providing specialist technical and helpdesk support.

$300 CAD trong 7 ngày
(0 Nhận xét)
0.0
sriinen

I find my skills suitable for the project work you shared. I have experience working on Service Management side and helped customers with managing their services. Which include helping the customers with service design Thêm

$300 CAD trong 7 ngày
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
MarylinMendoza12

I’m Professional in IT Project Management with 12 years of experience in international companies with certifications in PMP-PMI, ITIL, Scrum Master. I have high experience managing customers, remotely and face to face, Thêm

$300 CAD trong 30 ngày
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
trapti7

Hello, Greetings of the day! [login to view URL] I am having 9+ year of experience in IT firm. I have demonstrated my ability towards providi Thêm

$889 CAD trong 30 ngày
(0 Nhận xét)
0.0
Akku51

I am an Experienced Product Manager with more than 6 years of experience managing Business Projects, here to possibly help you grow your Business. Here's my LinkedIn profile:- [login to view URL] Thêm

$299 CAD trong 7 ngày
(0 Nhận xét)
0.0
johnwanjiku

Hi, I have done my MBA in management and can apply the appropriate theoretical framework to address the management dilemma in a company. I can follow a standard report approach including defining problem, doing root ca Thêm

$299 CAD trong 7 ngày
(0 Nhận xét)
0.0
Pranavinish

I have total of 6 years experience in application support. Also I'm ITIL certified. I would be definitely supporting your deliverables following SLA standards and can interact with customers very effectively.

$333 CAD trong 5 ngày
(0 Nhận xét)
0.0
sukri09

Hello, Hope you are doing well. I am that ideal profile that you are looking for, and my experience as Service Delivery/Project Manager that will be value-add to this requirement. # Managed Problem Management across Thêm

$299 CAD trong 30 ngày
(0 Nhận xét)
0.0
CodeNerd2014

I have 8 years of Project management experience leading a team of 40+ people across the globe in different time zone. Would like to offer my services for this project/ Eagerly looking forward to hear back from you.

$300 CAD trong 7 ngày
(0 Nhận xét)
0.0
HeshaniM

Hi There, I have read your requirements and I know I am a good fit for this position. I can assure you to deliver the best work since I have experience in customer handling and project coordination. Which also include Thêm

$300 CAD trong 14 ngày
(0 Nhận xét)
0.0
devenpandey2011

Hi Sir/Mam I Checked Your Project and I am interested to work with you as i am IT person more over Team management i am good with it. let me tell you what i used to do : • Hired, trained and developed highly effective Thêm

$300 CAD trong 7 ngày
(0 Nhận xét)
0.0
emdadulhoqueriaz

Hlw sir .How are you? Sir I am interested working with your [login to view URL] I am a Software Engineer also I am working Emamy group area [login to view URL] give me a chance to prove myself. Thank You ☺️

$300 CAD trong 5 ngày
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
WeblogySphere

Hi - we can help you in the IT task coordination. We have strong experience of managing IT Infrastructure of large corporates. Let me know if it works.

$300 CAD trong 1 ngày
(0 Nhận xét)
0.0