We're looking for an IT Service Dispatch Coordinator/Project Manager to join our team. Your working hours will be during a combination of central European Time (CET )and North American time from 9am- 5pm. Although you are required to do a quick debriefing call daily with the NA team at 6am CET time.
Some of the task you'll be responsible for are:
• Manage customers, work order tickets and projects
• Work with management to put in place sound internal project and procedures for Project Management and Resource Management
• Acknowledged customers’ requests and assign it to the allocated technician/ engineer in charge of the case
• Constantly updated the tickets until their closure
• Serve as Scila's technical team lead when technical help is required by our onsite techs and the customer
• Escalate the case to the appropriate team in case of issues
• Run ticket reports on a daily, weekly and monthly basis for the customers and the upper management team
• Manage engineers, team leads, tech support team and project coordinators remotely
• Act as technical team lead on more technical tasks and projects
• Manage project transition
• Provided training to new employees
• Recruit direct employees and third-party companies
• Created SLA reports to be presented to the customers and to the upper management team
• Performed financial negotiations with customers and third-party companies
• Managed resource sharing
• Work with the Scila team to constantly grow our network of independent IT engineers around the world (Through LinkedIn and other avenues!)
19 freelancer chào giá trung bình$350 cho công việc này
I have total of 6 years experience in application support. Also I'm ITIL certified. I would be definitely supporting your deliverables following SLA standards and can interact with customers very effectively.
I have 8 years of Project management experience leading a team of 40+ people across the globe in different time zone. Would like to offer my services for this project/ Eagerly looking forward to hear back from you.
Hlw sir .How are you? Sir I am interested working with your [login to view URL] I am a Software Engineer also I am working Emamy group area [login to view URL] give me a chance to prove myself. Thank You ☺️
Hi - we can help you in the IT task coordination. We have strong experience of managing IT Infrastructure of large corporates. Let me know if it works.