Hi, there is an open source live chat application that connects to Kayako support platform.
[url removed, login to view]
We just need the left column showing the "online staff members" hidden.. as we want to keep each department private.
Perhaps a couple of other minor adjustments.. then recompiled back into .exe and mac
We have the source code, it is also downloadable from the link provided...
looking to pay $30 for this quick mod
ok budget for this project went up to $60... it seems we need to hide a few more menu items and such... maybe change the "about" section a little (we will do the changes), and put a filter on the user listing (to hide certain variables, will explain in details with the winning bidder) should be basic stuff for a python expert.
Details about the filter we need:
Ok so this app basically connects to our live support server with multiple staff and departments. All online staff from all departments are listed on the left column thats why we need to have it hidden. We need to keep each department separate from each other. We increased the budget because we realized the activity monitoring (middle part) is also displaying all feeds from all departments.
We thought that if we have a filter to block out or hide all outputs except for the ones that matches certain key words (ie. department name), it would separate each department's activity. The key words can be the current username (we can name the username and department the same so they match)
-user "demo1" signs on... user "demo1" manages department "demo1"
-all the related activity feeds related to this department will have urls including "demo1" ie. www.xxxxx.com/demo1/xxxx/xxxxx
-so if we just accept the feeds with keyword "demo1" and block/hide the rest.. it would keep each department somewhat seperated
I hope this is clear enough. Again, I'm not a programmer so if anyone has a better approach, that is good as well.