Client Support Project

Đã Đóng Đã đăng vào 2 tháng trước Thanh toán khi bàn giao
Đã Đóng Thanh toán khi bàn giao

Ticket Management System



Repo 1. Mobile APP Flutter (for Android and IOS)

Repo 2. API (Backend) Python

Repo 3 WebAdmin Front-End ReactJS/NextJS

Repo 4 WebClient Front-End ReactJS/NextJS


User Management

User Registration

Apply registration Reques via Web or Mobile

[by Facebook, by Gmail or by Phne)

If by Phone

(Inpust {UserID(check uniqueness), FullName, Password)

In All Type Registration a Referal code is there (ReferalCode Optional: previous user code)

User Verification

Admin View all Applied users and Compare Clients detail(email/mobileno) and Verify the User

Ticket Management

Valid User Logged in the Portal and Can Post their Problems

ProblemID, Date (Auto)

Problem Title

Problem Description


Problem Category (1:Troubleshoot, 2:Update, 3:NewFeature) //comes from ta table

RecordedBy (registered user)

Agent Admin (here in Office)

Views those Tickes

Assigns to other Agents and Transfer to Othere agent till it SOLVED/RESOLVED

Schema like this:

tl_id Number(AutoIncrement)

tl_dated Number(FK tbl_dates),

tl_remarks Text(200),

tl_pic_vedio Text(100), //Google Bucket Path (Multiple Pic/Vedio may issued)

//PicAddress Comma, Comma le Parsing garera rakhne ki)

tl_status Number (FK-tbl_tlstatus[tlstatus_id]),

ticket_transferedto Number (FK-tbl_users[user_no]),

tickettype_id Number (FK-tbl_tickettypes)

dl_dated Number(FK tbl_dates), //If ticket type id is DEADLINE

tl_loggedby Number (FK-tbl_users[user_no]),


Various Ticket Reports

Verious Performance Report


All Project Repositories(4 Repositaries)

Must be pussed on Vendors Repo


- Type of Support Needed:

- Email support

- Phone support

- Live chat support

- Preferred Ticketing System:

- Yes, the client has a preferred ticketing system in place

- Most Common Issues:

- Technical issues

Ideal Skills and Experience:

- Strong customer support experience

- Proficiency in using the client's preferred ticketing system

- Excellent problem-solving skills for resolving technical issues

- Good communication skills, both written and verbal, for email and phone support

- Familiarity with live chat support tools and techniques

- Ability to handle billing inquiries and product/service inquiries, in addition to technical issues

Python Flutter Next.js PostgreSQL Programming Dart

ID dự án: #37524265

Về dự án

17 đề xuất Dự án từ xa 1 tháng trước đang mở

17 freelancer chào giá trung bình$180 cho công việc này


"In my proposal, I'd like to emphasize my extensive experience in Python development, including data analysis, machine learning, etc. I have successfully completed similar projects in the past, which makes me confident Thêm

$300 USD trong 7 ngày
(47 Nhận xét)

Hi. Experienced customer support executive here with 8+ years of hands-on experience. I can assist you with your Client Support Project. To proceed further, I kindly request the following information: 1. Can you provi Thêm

$140 USD trong 7 ngày
(3 Nhận xét)

Hello, I'm an experienced mobile app developer with a proven track record of delivering high-quality iOS and Android applications. I'm excited to collaborate with you on your project and bring your vision to life. My s Thêm

$80 USD trong 3 ngày
(14 Nhận xét)

Hi there! My name is Maryam and I am an experienced software engineer and writer working with a team of experienced professionals. We understand that you are looking for someone to provide client support, and we would Thêm

$30 USD trong 2 ngày
(1 Nhận xét)

Hello!! I am a verified mobile developer with more than 5M+ downloads on Android and 60+ apps published to the Google Play Store / App Store. Achievements: 1. Recommended as Expert by the Flutterflow team. 2. Helped Thêm

$250 USD trong 15 ngày
(1 Nhận xét)

Hello I hope you are doing well! This is Abhishek. This is Abhishek specialized in Software development, Technical Analysis, and IT Client Relationship Manager I am a project leader who does various projects domestic Thêm

$99 USD trong 5 ngày
(0 Nhận xét)

Hello, I am eager to apply for the Client Support Project. With a strong background in customer support, I bring expertise in email, phone, and live chat support. I am proficient in utilizing preferred ticketing system Thêm

$180 USD trong 7 ngày
(0 Nhận xét)

Hello, Greetings! I hope you are doing great. I am writing to express my enthusiasm for the opportunity to collaborate on this project. With over 12 years of dedicated experience in the field, I bring a wealth of exper Thêm

$250 USD trong 7 ngày
(0 Nhận xét)