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Primary Responsibilities:

Handle high volume of external inbound customer and sales agent inquiries. Communicates product features and benefits and contract provision details. Ability to handle most customer interactions independently. Ability to explain basic information in functional area. Maintains satisfactory level of key performance indicators according to departmental requirements.


Associates, or Bachelors degree preferred, or equivalent years of related experience Minimum 2 years of customer service and/or call center experience required.

Accountable, ethical, good decision-making ability Strong written and verbal communication skills required Excellent computer skills and ability to multitask Training & Development.

Customer Service Representatives undergo a comprehensive training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful.

Additional Skills:

Tax Form Inquiries – From late January to late April, the Team handles all calls regarding agent tax form reissues, answering of basic tax questions, providing missing ledgers for tax requests, etc.

Answering Various Ledger Inquiries – The Team handles requests (emails, phone calls, forwarded messages, etc.) from agents and GO and HO personnel regarding many different items that it either handle or redirect to the proper area for assistance. It is also responsible for maintaining the Agent Compensation contact list to make sure we have the latest information to direct these inquiries properly if we are not able to help.

Manual Transaction Input Support

Kĩ năng: Research Writing, Nghiên cứu, Viết kĩ thuật, Viết báo cáo, Quản lí

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Về Bên Thuê:
( 0 nhận xét ) New York, United States

ID dự án: #23482711

8 freelancer đang chào giá trung bình $21/giờ cho công việc này


Hello, I am a Canadian (Native English speaking and University educated) Preferred Freelancer with 15 years of experience including: - Proofreading, editing and web-content writing in Europe, Canada and USA. I have ex Thêm

$29 USD / giờ
(17 Nhận xét)

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$16 USD / giờ
(3 Nhận xét)

I WILL WORK FOR HALF OF YOUR BUDGET "Native Writer" with extensive experience, I have got skills like editing and proofreading. I am specialized in research and article writing whereby I've experience of “SIX” years. I Thêm

$20 USD / giờ
(1 Nhận xét)

Hello, A lot of expirience in work with MS Office( Word, Exel, Power Point, and Outlook-adjusting and setting new mail accounts). Setting mail client Mozila Thunderbird, install software on Windows pc. Instalation of K Thêm

$15 USD / giờ
(0 Nhận xét)

Hello, I have carefully gone through your project and understand your requirements. I am confident that I have the skills that you require for this project. I can guarantee you 100% satisfaction. I hope you will consid Thêm

$20 USD / giờ
(1 Nhận xét)

Hi, I am having experience of over 7 years in this field. I will do this for you at $5 per hour. I worked on projects like American safety council, Online traffic school USA, Specfactory UK , Nathan Travel UK, A Thêm

$15 USD / giờ
(0 Nhận xét)

I am a corporate development expert with a wide scope of consultancy service covering Strategy Sitting, Customer Experience, Organization Development, Client Relations, Training, Project Management, Customer Care Opera Thêm

$30 USD / giờ
(0 Nhận xét)

Hi, This is Faisal Shahzad, Serving Incident Manager In a multinational Telecom company and pleased to confirm that I am available to fulfill the task as per the requirement.

$23 USD / giờ
(0 Nhận xét)