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Project Overview We are looking for an experienced developer with strong expertise in Retell AI to build an intelligent voice agent capable of handling real-time calls, understanding caller intent, managing multiple call scenarios, and automating follow-up actions. Scope of Work The agent should be able to handle live calls, understand what the caller is saying, and respond naturally throughout the conversation. A critical requirement of this project is real-time intent detection, allowing the agent to identify the caller’s purpose and adjust responses accordingly while triggering the correct actions or workflows. Integrate with the CRM system to ensure that all call interactions are properly tracked and managed. The system should support warm transfers and cold transfers to human representatives when the conversation requires human intervention. All calls must be automatically recorded and securely stored for monitoring, training, and reference purposes in the CRM. The agent must be capable of identifying and classifying different call outcomes, such as: - Busy - Do Not Disturb (DND) - Wrong Number - Complaint - Completed Call Based on these outcomes, the system should automatically trigger appropriate follow-up workflows, tasks, or notifications. Key Capabilities Required Real-time call handling using Retell AI - Accurate caller intent detection during conversations - Natural conversational AI responses - Call transfer to human representatives - Automatic call recording and storage - Call outcome classification (Busy, DND, Wrong Number, Complaint, Completed) - Automated follow-up workflows and task creation - CRM integration for contact creation, call logging, and activity tracking Ideal Candidate The ideal candidate should have hands-on experience with Retell AI, voice AI systems, API integrations, and CRM integrations, with the ability to build scalable and reliable conversational voice automation systems.
Project ID: 40344710
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Active 16 days ago
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54 freelancers are bidding on average $207 AUD for this job

Hi there To build a reliable Retell AI voice agent, the most critical part is designing real-time intent handling and call state management so the agent responds naturally while triggering the correct workflows. I’d approach this by structuring the system around clear call states (incoming → active → classified → follow-up), with intent detection mapped to actions like CRM updates, task creation, or transfer triggers. Retell AI would handle real-time voice interaction, while backend logic ensures outcomes like “Busy,” “Complaint,” or “Completed” are consistently classified and stored. This ensures your team gets structured, actionable data from every call—not just conversations. My process is simple: define call scenarios and intents first, build the Retell agent with response flows, integrate CRM and automation triggers, then test and refine real call behavior. I’m ready to start with call flow design and Retell setup, then deliver a working voice agent with CRM integration and automated follow-ups..
$143 AUD in 7 days
5.4
5.4

With over 14+ years of experience in web and application development, specializing in API and CRM integrations, my team and I are the perfect match for your project. Having completed more than 1100 successful projects, we pride ourselves on delivering high-quality work that exceeds client expectations, resulting in consistent 5-star reviews. When it comes to the project's requirements, my skills are tailor-made. I have extensive expertise not just in Retell AI but also in a range of compatible technologies such as Twilio and VOIP - exactly what you need for creating an efficient voice AI agent capable of seamlessly handling real-time calls. Additionally, our proficiencies in platforms like SuiteCRM and Azure Server API would assure successful integrations into your existing system. What sets me apart is not only my technical versatility but also my dedicated approach to providing support and maintenance for the portals we create. Real-time intent detection, automated call recording, CRM integration - all these aspects require unfailing support and optimization which I can promise to deliver. Consider my team as a dedicated extension of your project who'll translate your requirements into a compelling reality. Let's discuss how I can fortify your business communications with our skill set.
$60 AUD in 4 days
4.7
4.7

Hi, I have thoroughly reviewed your project requirements for developing an intelligent voice AI agent using Retell AI, capable of managing real-time calls, detecting caller intent, handling transfers, and integrating seamlessly with your CRM. Your need for a system that classifies call outcomes and triggers automated workflows aligns well with my experience. With extensive expertise in Retell AI and conversational voice automation, I will develop a scalable voice agent that handles live calls naturally, implements accurate intent detection, supports warm and cold transfers, records calls securely, and integrates smoothly with your CRM (such as GoHighLevel). I have previously built robust AI voice assistants with real-time NLP and API integration that automated follow-ups based on call results. I can deliver an initial version within 30 days, including key features and CRM integration, with opportunities for further enhancements. Let’s start with a detailed discussion of your current CRM setup and any custom workflows you require. Could you please share which CRM system you are using and any specific workflows you'd like the voice AI agent to trigger? Best regards, Muhammad
$275 AUD in 30 days
4.4
4.4

With your project's focus on building a scalable, reliable, and highly intelligent voice agent powered by Retell AI, my team and I bring the expertise and hands-on experience you need. Over the years, we have honed our skills in API Integration, Automation, Conversational AI backed by a profound understanding of Natural Language Processing - aligning perfectly with your project's requirements. One of our core strengths in CRM integration coupled with our extensive development background with complex systems adds immense value to your needs. Our approach involves not just developing codes but developing solutions. We prioritize ensuring that the caller's interactions are consistently tracked and properly managed within the CRM system you currently use. Lastly, our ultimate goal is to be your trusted long-term partner who consistently delivers exceptional experiences for business growth. With this in mind, we commit to deploying an intelligent voice agent that surpasses your expectations in handling real-time calls, understanding caller intent, managing call scenarios efficiently while facilitating follow-up actions seamlessly. Let’s begin working together now to transform your voice communication processes for heightened productivity and a more excellent customer experience.
$165 AUD in 7 days
4.0
4.0

You need a Retell AI voice agent that can manage live calls intelligently, detect intent in real time, route or transfer when needed, and keep CRM records and follow-up actions fully in sync. I can build that flow end to end with reliable call handling, outcome classification, recording, CRM integration, and automation logic that works cleanly under real usage. I’ve worked on conversational AI and API-driven automation where call quality, workflow accuracy, and handoff to human agents are critical. Ready to start right away and turn this into a production-ready voice system.
$30 AUD in 3 days
3.9
3.9

With my extensive background in building and integrating APIs, and working with systems like GoHighLevel, I am confident in my ability to develop a voice AI agent using Retell AI that will exceed your expectations. My experience goes beyond just implementing solutions - it includes understanding your unique business objectives and building systems that align with them, which I see as crucial to the success of this project. One of my core strengths is creating scalable and reliable solutions, recognized by my long-term clients. This project calls for precisely that; a highly scalable intelligent voice agent capable of managing multiple call scenarios and automating follow-up actions. By hiring me, you can have peace of mind knowing your voice agent will be built to endure and adapt as your business grows. Let's dive into a collaborative partnership where the outcome is a voice AI agent that truly reflects your business!
$120 AUD in 3 days
2.9
2.9

Hello, I understand you're looking to build a Retell AI voice agent that can handle real-time conversations, detect intent accurately, and trigger workflows based on call outcomes. I can surely help with this as I’ve built similar AI voice systems integrated with CRMs and automation layers. I bring 6+ years of experience in AI and automation, working with Retell/VAPI, Twilio, n8n/Make, and CRM integrations to build conversational agents with intent detection, call routing, and automated follow-ups. A few quick questions: 1. Which CRM are you planning to integrate with? 2. Do you already have defined call scripts, or should I design them? 3. Should call recordings be stored in CRM or external storage (S3, etc.)? Happy to jump on a quick call to map this out and get your voice agent running smoothly. Best, Sudesh A
$143 AUD in 7 days
3.0
3.0

Your Retell AI voice agent needs real-time intent detection, CRM integration, and smart call routing with automated follow-ups. I'd build this using Retell AI's conversation engine connected to your GoHighLevel CRM, with custom webhooks handling the call outcome classification and triggering appropriate workflows for busy/DND/complaint scenarios. I built something similar - an AI travel planner with natural language processing that handles complex multi-step conversations and triggers different actions based on user intent. Also developed several automation pipelines that integrate with CRMs and handle real-time data processing. You can check out my work at ffulb.com. Ready to start once I take a look at your Retell AI setup and CRM endpoints to confirm the integration approach. Can you share your API credentials so I can assess the current configuration and map out the workflow triggers?
$135 AUD in 5 days
2.5
2.5

Hi, that’s great to hear! Your project closely aligns with one I recently worked. In that project, I built an intelligent voice automation system using Retell AI, custom NLP pipelines, and CRM-integrated workflows with real-time call handling, automated classification, and seamless human handoff capabilities. Your vision for a fully responsive voice agent with intent detection, automated follow-up actions, and deep CRM integration resonates strongly with the type of solutions I specialize in. I can help you build a robust agent that manages live conversations, handles transfers, logs activities, and triggers smart workflows reliably. I’d be glad to connect and share my experience in more detail over chat. Thank you. Best regards, Lazar
$160 AUD in 2 days
2.2
2.2

A voice agent that listens, understands, and acts — built on Retell AI the right way. Hi, I'm Muaz — Full-Stack Developer with 6+ years of experience including Retell AI implementations, voice automation, and CRM integrations. What I'll build: ✅ Real-time call handling with natural conversational responses ✅ Live intent detection — agent adjusts mid-conversation automatically ✅ Warm & cold transfers to human reps when needed ✅ Auto call recording stored securely in CRM ✅ Outcome classification — Busy, DND, Wrong Number, Complaint, Completed ✅ Automated follow-up workflows triggered per outcome ✅ Full CRM integration — contact creation, call logging, activity tracking Quick questions: Which CRM — HubSpot, GoHighLevel, Salesforce? Inbound, outbound, or both? Any existing workflows to plug into? Ready to start immediately. — Muaz
$140 AUD in 3 days
2.1
2.1

As one of the top AI experts in the field, I have been leveraging different AI platforms like Retell AI for over 8 years. My skills and experience make me the ideal candidate for your Voice AI Agent Development project. I've built scalable and reliable conversational systems that automate workflows, track activities, and integrate seamlessly with CRM systems, all while providing natural conversational responses tailored to caller intent. I understand the importance of real-time intent detection to ensure accurate call handling and automate appropriate follow-up actions. My proficiency in CRM integration will enable proper logging and tracking of all call interactions within your CRM system. Moreover, I bring a wealth of knowledge in automating tasks, which means I can ensure all calls are automatically recorded, securely stored, and classified based on different outcomes as per your requirements. In addition to my technical abilities using Retell AI and other relevant tools, I pride myself on my ability to effectively communicate and collaborate with my clients. I ensure clean, scalable architectures and offer continued support even after project completion. With my help, you're not just getting an efficient voice agent but also a long-term partnership committed to success! Let's discuss how we can turn this project into reality.
$250 AUD in 15 days
2.2
2.2

Hi there, Strong alignment with this project comes from experience building voice AI systems with real-time conversation handling, intent detection, and CRM-integrated automation. Clear understanding of the requirement to develop a Retell AI-based agent with natural responses, call classification, transfer handling, and automated workflows. A structured approach includes configuring voice pipelines, implementing intent logic, integrating CRM APIs, and ensuring reliable call recording and outcome tracking. Risk is minimized through latency optimization, robust workflow handling, and ensuring stability across real-time call interactions. Available to start immediately—happy to share a quick demo or discuss next steps. Recent work: https://www.freelancer.com/u/chiragardeshna Regards Chirag
$143 AUD in 7 days
0.6
0.6

Hello, As a seasoned Machine Learning Engineer and Python Backend Developer, I bring over 6 years of expertise extending across AI systems, API & CRM integrations, and voice automation. I'm well-versed with the Retell AI system which plays a crucial role in your project. My proficiencies in Python, TensorFlow, scikit-learn, etc., combined with NLP techniques, make accurate caller intent detection during conversations and natural conversational AI responses not just goals but certainties. Also, with my knack for designing backend architectures that offer robustness and scalability, you can trust me to build an intelligent voice agent fulfilling all your project’s requirements. I understand the imperative need to ensure secure data management while leveraging advanced technologies. With this understanding in mind, I have built HIPAA-compliant AI diagnostic & analytics systems for healthcare, signalling my ability to handle sensitive data with rigorous care. In addition to this, I have extensive experience integrating other APIs such as OpenAI into projects - ensuring seamless connections between systems - much like your need for CRM integration so every call interaction is meticulously logged and tracked. With my skills and experiences spanning from AI model deployment to scalable backend design - you're not only hiring an expert in Retell AI but someone who can strategize and execute effectively on every aspect of the project for ma Thanks!
$72 AUD in 9 days
0.0
0.0

Dear Client,\n\nI am excited about the opportunity to develop an intelligent voice agent using Retell AI. With solid expertise in voice AI systems and a comprehensive understanding of CRM integrations, I am well-prepared to deliver a solution that efficiently handles real-time calls, accurately detects caller intent, and automates follow-up actions seamlessly.\n\nThe proposed voice agent will feature natural conversational responses, the capability to manage multiple call scenarios, and ensure that every interaction is recorded and stored securely in your CRM. Furthermore, warm and cold transfer functionalities will allow for a smooth handoff to human representatives when necessary, enhancing the user experience.\n\nI am committed to ensuring that the system classifies call outcomes effectively, triggering appropriate workflows based on these results. My background in LLM integration and automation aligns perfectly with the scope of work required for this project. \n\nWhat specific workflows would you like the voice agent to trigger based on the call outcomes? \n\nThanks,
$160 AUD in 1 day
0.0
0.0

I’ve built real-time voice agents with intent detection, CRM integration, and call automation—this aligns closely with your requirements. Approach: Use **Retell AI as the core voice layer**, with a backend orchestrator (Node.js) to handle intent routing, workflows, and CRM sync. Core Implementation: * Real-time call handling via Retell AI (low latency, natural responses) * Intent detection layer (prompt + structured classification) * Dynamic conversation flow (adapts based on caller intent) Call Handling: * Warm + cold transfers to human agents * Call recording + secure storage * Outcome classification: * Busy / DND / Wrong Number / Complaint / Completed Automation: * Trigger workflows based on outcomes (tasks, notifications) * Auto-create/update contacts in CRM * Log full call activity + transcripts Architecture: * Retell AI (voice) * Node.js backend (logic + orchestration) * CRM integration (API/webhooks) * Optional queue system for reliability Deliverables: * Fully functional voice agent * Intent detection + classification system * CRM integration (contacts, logs, recordings) * Call transfer + recording setup * Automated follow-up workflows I focus on making voice agents feel fast, natural, and reliable—not robotic or delayed.
$143 AUD in 7 days
0.0
0.0

Hello, there, I hear you want a robust voice AI agent that handles real-time calls with Retell AI while syncing with your CRM and automating follow-ups. The core goal is a reliable system that understands caller intent instantly and adapts responses to drive outcomes, not just chatter. I understand the constraint: real-time intent detection must trigger the right actions and route to humans when needed, with all calls recorded and stored securely for compliance and coaching. My approach is to build a streaming capture and ASR pipeline fed into Retell AI, with a lightweight intent classifier and action orchestrator coordinating CRM taps and workflows. I’ll base decisions on a state machine that handles call context, transfers, and graceful fallbacks, mirroring what I’ve implemented in similar voice automation work. One key detail that affects reliability is how we manage edge cases like misrecognition or latency spikes. I would implement confidence thresholds, explicit retry prompts, and a resilient queuing fallback to maintain natural dialogue and consistent data capture. In practice I’d set up CRM contact creation, call logging, and activity trails, plus automated tasks and notifications triggered by outcomes such as Busy, DND, Wrong Number, Complaint, or Completed. The design will support warm and cold transfers, with secure recording storage. If you want, I can tailor the integration map for your CRM (GoHighLevel) and outline a phased plan with milestones, tests, and
$160 AUD in 1 day
0.0
0.0

❤️Hello I read carefully your job description ❤️ I can build a Retell AI-powered voice agent capable of handling real-time calls, detecting caller intent, and automating follow-up workflows efficiently. I have hands-on experience with Retell AI, conversational AI systems, CRM integrations, and real-time call automation, making me confident in delivering a scalable and reliable solution. Here’s how I will approach your project: Real-time Call Handling: The agent will respond naturally, detect caller intent accurately, and handle multiple call scenarios. Call Transfers: Warm and cold transfers to human representatives when needed. Call Recording & Storage: All calls securely recorded and logged into your CRM for monitoring and analysis. Outcome Classification: Automatically classify calls (Busy, DND, Wrong Number, Complaint, Completed) and trigger appropriate workflows. CRM Integration: Track interactions, create contacts, log activities, and automate follow-ups. Scalable Automation: Build workflows that reliably trigger tasks, notifications, or other actions based on call outcomes. I prioritize clean, maintainable integrations and will ensure the system is developer- and user-friendly, ready for future enhancements. I can start immediately and deliver a robust, production-ready voice AI agent using Retell AI
$143 AUD in 7 days
0.0
0.0

I offer a 100% satisfaction guarantee and a free initial consultation call to align on requirements and priorities. I have hands-on experience building conversational AI systems, real-time voice agents, and CRM-integrated automation workflows, and I can deliver a fully functional, scalable Retell AI solution for your team. Approach: • Real-time call handling: Build a Retell AI agent that processes live calls, detects caller intent, and responds naturally. • Intent & outcome detection: Classify calls as Busy, DND, Wrong Number, Complaint, or Completed, triggering automated workflows and tasks. • CRM integration: Sync contacts, log calls, store recordings, and track activity in GoHighLevel or your chosen CRM. • Human handoff: Implement warm and cold transfers to ensure seamless escalation when needed. • Scalable architecture: Modular, maintainable code with logging, error handling, and security best practices. Why choose me: • Proven experience with voice AI, NLP, and Retell AI integration. • Expert in API and CRM automation, ensuring seamless system connectivity. • Focus on delivering solutions that are production-ready, reliable, and easy to maintain. I can start immediately and provide a clear timeline with milestones for development, testing, and handoff. I’m confident we can build a system that meets your requirements and exceeds expectations. Looking forward to your thoughts and moving this forward.
$200 AUD in 7 days
0.0
0.0

?Hi C! This project is a great match for the kind of production-grade Voice AI systems I’ve been building and supporting long-term. ⭕I’ve worked extensively with Retell AI, ElevenLabs, and Deepgram, specifically on real-world calling agents that need controlled pacing, accurate data capture, and reliable success evaluation — especially in insurance and IVR-heavy environments. ⭕Live Voice AI Agent (Call-in Demo): +1 845 448 4423 A production voice agent using Retell+ ElevenLabs, tuned for deliberate pacing, silence handling, and structured call outcomes. ⭕Relevant Experience Example In a previous Retell deployment for an insurance verification agent, I implemented custom Success Evaluation logic that marked calls as Fail if policy numbers weren’t captured digit-by-digit or if call disposition wasn’t confirmed verbally. I also solved number pacing by splitting numeric strings into spaced tokens with enforced pauses — eliminating misreads like “nineteen twenty-five. Happy to work via monthly retainer or flexible hourly, depending on what fits your roadmap best. If you’re looking for someone who understands how Voice AI actually behaves in production, not just how it looks in docs — I’d be glad to talk next steps ? Best regards Jesse G.
$600 AUD in 7 days
0.0
0.0

☑️ Retell AI Voice Agent Specialist | Voice AI & CRM Integration Expert ☑️ Real-Time Intent Detection | Call Transfers | Post-Call Automation ☑️ Immediately Start ⭕ Check it Carefully ⭐Best Match For Your Retell AI Voice Agent Goals⭐ ╰┈➤ +1 (717) 930 4339 ⭐There could be different architectural approaches depending on your call volume, CRM platform, and desired escalation logic. I specialize in building production-grade Retell AI voice agents with real-time intent detection (92% first-utterance accuracy), warm/cold transfers, automatic call recording and storage, outcome classification (Busy, DND, Wrong Number, Complaint, Completed), and automated CRM follow-up workflows — all deployed and scalable. ⭐
$200 AUD in 2 days
0.0
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