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Customer Service Representative & Salesperson for eCommerce Store - 17/04/2017 14:31 EDT

Hi there!

I run a growing eCommerce store that sells salon & spa equipment, and I’m looking for someone to take on the day to day customer service, sales, and operational responsibilities so that I can focus on growing the business.

To apply, at the very top of your cover letter, please write "It's snowing in Orlando."

DESCRIPTION OF IDEAL CANDIDATE

- People Person

The candidate needs to be friendly, outgoing, and a good listener. You need to be a strong communicator, speaking and writing (email and chat).

You’ll need to be able to make people feel comfortable - convey empathy.

- Self Starter

You need to be self-motivated, happy working on your own with minimal guidance (after you've been trained).

- Decision Maker

You need to be comfortable making decisions and taking responsibility.

- Problem Solver

You need to be able to think through problems, take the initiative to help customers, and be able to recommend solutions - instead of waiting to be told what to do next.

- Follow Through

If you are given a task, or a customer needs help, you need to be able to follow up until the problem is solved, and not stop after the first step is taken.

- Comfortable W/ Constructive Criticism

I'm always working to improve the business. If I notice areas for improvement in your performance, I'll talk to you about it. I'll be nice and respectful, but direct and quick. Don't apply if this will be a problem for you.

- Cultural Flexibility

We are an American company. I've hired people from all over the world, and sometimes there are cultural/communications misunderstandings. I do my best to be understanding of cultural differences, but I also need you to be flexible and adapt to the way we do business.

COMPENSATION

- Will be based on ability and experience, in the range of $4-7 per hour.

PRIMARY RESPONSIBILITIES

We will train you on everything you need to know, including product information.

- Customer Support: Answering customer questions and inquiries via phone, email, and chat.

- Sell: Take orders over the phone. Convince prospective customers to buy. Give discounts and quotes, negotiate with potential customers.

- Leads: Follow up with leads - make phone calls and send emails to prospective customers.

- Order Fulfillment/Management: Send orders to suppliers, get quotes, capture payments & fulfill orders, etc.

- Sales & Invoice Tracking: Enter/track sales and cost information into sales spreadsheet, and file digital invoices.

- Solve Problems: Coordinate solutions to problems.

- Make customers happy!

CANDIDATE REQUIREMENTS

- Honest

- Fluent in English, near native speaker

- Customer service experience

- eCommerce experience

- Able to learn many different kinds of tasks

- Be able to think through a situation clearly and understand what needs to be done at each step

- Organized, be able to follow a system (or process, or checklist) and remember to update the system (notes or checklist) after you complete each step

- Type quickly (absolute min. 40 WPM)

ADDITIONAL JOB DETAILS

Internet Connection: You must have a stable internet connection that is NOT often interrupted or slow.

- Work Environment: You should be able to answer the phone quickly at any time during business hours. There shouldn’t be loud background noise; that means no working from loud coffee shops, no crying babies, no barking dogs, etc.

WORKING HOURS

Full Time Position: Working hours are Monday through Friday 8:30 AM to 5:30 PM US Pacific Time with a lunch break. Depending on your time zone I may ask you to work Sunday instead of Friday.

HOW TO APPLY

1. Send a cover letter with a short summary of your relevant experience.

2. Please solve this problem:

What is the profit for this order? Please show your work.

3 chairs

Price = $2495/chair

Customer discount = 5%

Our total cost = $5460

3. Please send your requested pay. This job is 40 hours per week.

Feel free to ask me any questions. I look forward to working with you!

Kỹ năng: Chăm sóc khách hàng, Bán hàng

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( 0 nhận xét ) undefined, United States

Mã Dự Án: #13756009

13 freelancer đang chào giá trung bình $6/giờ cho công việc này

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Excelentt

It's snowing in Orlando. Kindly share more details about your business. Have you created canned responses / call scripts? I have done the exact same task before and handled almost every situation faced by ecomm Thêm

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pilotarif

Dear Sir, I have read your job posting & perfectly able to do the project according to your TOS, guidelines, demand along with my dedicated team to complete in shortest possible of time with 100% accuracy & perfection. Thêm

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tahirkhurshid

It's snowing in Orlando Total Profit = $1650.75 Dear Hiring Manager, Need help with customer service? Search no further! I've been working with/ for e-commerce sites since 2008. Our mission statement: "A sa Thêm

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samjohnyb4u

It's snowing in Orlando." Profit of the Order is $1650.75 I have been a customer service and up selling and sales agent for about 8 years. I am trained in the British, American and Austrian Accents so a Native Am Thêm

$7 USD / giờ
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1.2
jason08bautista

It's snowing in Orlando ******************************************************** ********************************************************

$5 USD / giờ
(1 Đánh Giá)
1.0
bpo0995

It's snowing in Orlando Problem Solving profit for 3 chairs=? Price = $2495/chair Price for 3 chairs= 3*2495= 7485 Customer discount = 5% of the price = 7485*5/100= 374.25 Customer will pay= 7485-374.2 Thêm

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1.1
$5 USD / giờ
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1.0
schoudhary1553

It's snowing in Orlando. Greetings sir, i am an expert freelancer for this job and your 100% satisfaction is assured if you allow me to serve. Here is the reason. Why you should pick me? a) I am a very expert Thêm

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Jonesc27

A proposal has not yet been provided

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Osama124

Hello, I am Osama Mazhari. I am an experienced person in field you are looking for. I want to know more about the project you have posted. Looking forward to have a positive response from you so, we can further talk a Thêm

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