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Customer Service Representative

The Customer Care Representative is responsible for providing exceptional service to every customer and will respond to telephone, email and live chat customer inquiries in an efficient, professional and friendly manner. The CC Representative also acts as the “voice of the customer” and recommends merchandising, site usability and policy improvements that facilitate customer loyalty and retention.

Primary Duties:

• Respond and resolve in/outbound customer service inquires and issues via telephone, live chat and email.

• Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.

• Drive process improvements within the Customer Care area.

• Identify and recommend merchandising, site usability and policy improvements, based on customer feedback.

• Construct email responses for new customer issues.

• Place, track and close orders through order fulfillment system.

Experience:

• Excellent customer/client communication experience and skills (phone/email/live chat) required.

• Experience in customer service environment or equivalent work experience.

• Experience in an e-commerce environment.

Knowledge, Ability, Skills

• Exceptional communication and interpersonal skills.

• Resolution management skills: ability to effectively resolve issues with customers and vendors in a timely manner.

• Excellent organizational skills and attention to detail: ability to prioritize demands and multi-task to compete daily objectives.

• Willingness and desire to go the extra mile for Shutterfly customers.

• Proficient in using Web browsers, Microsoft Word and Excel

• Ability to interact with internal and external vendors to ensure customer and company needs are met according to our Level of Service standards.

• Desire to work in and adapt quickly to a fast-paced, rapidly growing start-up environment

.Applicant must be 18 and above

CORESTAFF Services is an Equal Opportunity Employer - All qualified applicants will receive consideration without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other factor determined to be unlawful under applicable law. CORESTAFF Services is not associated with Core Staffing Services, Inc.

Kĩ năng: Chăm sóc khách hàng, Hỗ trợ khách hàng, Bán hàng, Tiếp thị từ xa, VoIP

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Về Bên Thuê:
( 0 nhận xét ) Little Rock, Canada

ID dự án: #16321152

68 freelancer đang chào giá trung bình $524 cho công việc này

jkaranm

Hi Future Client, My business is to make your business effective, profitable & efficient. I/my team are able to have a sound understanding of our Clients’ operations and their corporate goals, and we continually bri Thêm

$556 USD trong 10 ngày
(27 Nhận xét)
7.6
punit691986

A proposal has not yet been provided

$333 USD trong 5 ngày
(9 Nhận xét)
5.1
tuhindo82

Dear B. Sc (Computer Science)with MBA degree and Understanding how valuable an education is, I am serving Pacific Pharmaceuticals Limited as a Asstt: Manager (MIS and IT). I have just seen your Job posting and upon Thêm

$555 USD trong 24 ngày
(3 Nhận xét)
4.8
veriweb

Hello, I am interested. I am based in India. I am working virtually since long. I am having very good experience of working under virtual environment. I assure you quality service and always in timely manner. I am r Thêm

$500 USD trong 30 ngày
(1 Nhận xét)
3.7
$555 USD trong 10 ngày
(6 Nhận xét)
3.7
falax2016b

I am Kunle a masters degree holder with 7yearsof experience as customer care officer. I have knowledge of many project management office software. I will be glad if you can consider me as I can meet up with all your Thêm

$266 USD trong 30 ngày
(4 Nhận xét)
3.4
AnujKmrRai

Hi, I would be glad to provide exceptional customer service to your customers. As far as I am concerned, I speak English fluently without any accent. Here is one of my voice recordings: https://drive.google. Thêm

$500 USD trong 30 ngày
(4 Nhận xét)
2.7
amansaluja77

Hello, I have 7 years of experience in callcenter. I worked as customer care representative and telemarketing executive. Allow me to introduce myself on phone so I can show up with my experience and skills.

$250 USD trong 12 ngày
(4 Nhận xét)
2.7
bpo0995

Hi I have been working in the customer service industry for over 12 years and have got an experience of working for 7 years with an ecommerce business based in Canada. It was a floral network with head office in Thêm

$1666 USD trong 10 ngày
(5 Nhận xét)
2.6
nsetechnologies

Hello, If you are looking for someone who can bring you result than your search end at us. We have a vast experience in Appointment setting, sales and lead generation industry and best suited for your requirement. It Thêm

$250 USD trong 10 ngày
(1 Nhận xét)
1.7
$250 USD trong 10 ngày
(1 Nhận xét)
0.8
easeintosuccess

I am very skilled in telemarketing with over 20 years experience. I am driven, hard-working, and passionate for my work. I believe I would bring value to your project.

$583 USD trong 10 ngày
(0 Nhận xét)
0.0
RiyasFreelancer

A proposal has not yet been provided

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
dianadanila

Hello, I consider myself the perfect match because I have 3 years of experience in sales and customer service and I have dealt with all types of people. I am patient, emphatic, energetic and hard working. From Thêm

$444 USD trong 10 ngày
(0 Nhận xét)
0.0
Suresh415

Hi I have 6 years experience in customer service for a multinational company.I have a great knowledge in excel and word.I have great communicational skills required for this job. Relevant Skills and Experience Excel W Thêm

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
abbysarmiento

Good Day! I have experience as a customer service representative for an online store based in US.I always see to it that I put my best foot forward for every customer I handle. I can do multi-tasking as well. I a Thêm

$277 USD trong 10 ngày
(0 Nhận xét)
0.0
hareshshree

I have an experience of 5 years handling US customers, I have been working for [login to view URL], I have worked as a customer services agent in all blended skill environment ( chat phone &email). Relevant Skills and Experie Thêm

$555 USD trong 10 ngày
(0 Nhận xét)
0.0
$555 USD trong 10 ngày
(0 Nhận xét)
0.0
Kylearc16

Hi Future Client, Good day! The position seems to fit well with my qualification, work experience & carrier interests. I have done this kind of work before with various businesses and individuals. I'd be more t Thêm

$500 USD trong 10 ngày
(0 Nhận xét)
0.0
Candyamina

Had a total of 3 years experience as Customer Service Representative and 8 years in the Administration. Can communicate well to client and can do clerical works at the same time.

$555 USD trong 7 ngày
(0 Nhận xét)
0.0