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This is a Remote, outcome-based engagement where selected experts will provide first-level support to customers via ticket-based communication on platform. About the Engagement: You will be required to respond to customer queries strictly via chat in the SAP ticketing system. Support includes reviewing issues, sharing relevant SAP documents (KBAs, SAP Notes), and rerouting tickets when needed. No customer calls or screen sharing sessions are to be conducted — any such request must be rerouted to SAP per protocol. Adherence to SLA timelines, SAP documentation standards, and professional communication is mandatory. Work Mode: This is a 100% Work From Home (WFH) opportunity. However, it is not a flexible "work whenever you have time" model. You are expected to be available to claim tickets as soon as they are assigned. Ticket claiming is highly competitive and should be done immediately. Once you successfully claim a ticket, you will have up to 2 hours (1st resolution), 24 hours (2nd resolution) to analyze it and provide a solution. Ticket Type: These are primarily L3 and L4 (low-priority) support tickets. You can use the information provided in the ticket, such as documents or screenshots, to search for relevant SAP Notes and Knowledge Base Articles (KBAs). If no applicable SAP Note or KBA is available, you can reroute the ticket to the appropriate team. Availability: You can work at any time based on your convenience. However, we ask for your expected bandwidth or availability so that, if tickets are not being claimed during your preferred time slots, we can reach out to you and ensure adequate support coverage.
Project ID: 40647183
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15 freelancers are bidding on average ₹27,233 INR for this job

With our extensive expertise in the realms of Oracle and SAP, my team and I believe we are the ideal candidates to assist you with your Remote SAP BASIS project. Having served numerous clients across diverse industries, we possess deep knowledge of SAP functionalities, making us highly skilled in dissecting complex problems and providing swift resolutions. We understand the value of adherence to SLAs and maintaining clear, professional communication for client satisfaction. Operating as a 100% remote team for over a decade, we are well-acquainted with the flexibility and discipline required to work effectively without direct supervision. Our time management skills are impeccable; We recognize the competitive nature of claiming support tickets promptly and guarantee to do so efficiently. One distinct asset that sets us apart is our vast repository of SAP Notes, KBAs, and other relevant documentation. This will aid us in resolving most customer queries directly or rerouting them accordingly. I am confident that if given the opportunity, we will not only meet your deadlines but consistently deliver exemplary service that will keep your customers satisfied and coming back for more. Contact us today for unprecedented SAP assistance!
₹25,000 INR in 7 days
4.7
4.7

We do implementation for all modules including BASIS, ABAP, SECURITY, SAP FICO, MM, SALES, PP, QM, HCM, WM, EWM, SAP SUCCESSFACTOR ALL MODULES EC, RECRUIT, HIRING, ONBOARING, COMPENSATION,PAYROLL, LMS, ETC and all the integrations, Support, etc Experienced in delivering the project last 22 years from IT management perspective with ACTIVATE methodoly and agile framework along AZURE, DEVOPS model and service now.
₹25,000 INR in 7 days
0.0
0.0

Hi, I’m an SAP Basis & HANA Consultant with 9+ years’ experience in S/4HANA upgrades, OS/DB migration, Azure/GCP cloud migration, HA/DR and production support. I can deliver this project reliably.
₹45,000 INR in 7 days
0.0
0.0

Hello, I am interested in working on this SAP Support project. I have trained in SAP Basis and SAP HANA DBA and have a good understanding of SAP system administration, monitoring, user administration, transport management, client administration, backup, troubleshooting, and other Basis-related activities. I am comfortable working with ticket-based support and researching SAP Notes, KBAs, and available documentation to understand and resolve issues. I can carefully review the information and screenshots provided in tickets, provide clear responses through chat, and escalate or reroute tickets to the appropriate team whenever the issue is outside my scope. I understand the importance of SLA timelines, professional communication, documentation, and quick ticket claiming. I am also comfortable with the required remote/WFH working model and can provide the expected availability needed for support coverage. As someone who is building my career in SAP, I am a quick learner, responsible, and willing to put in the effort required to deliver reliable support. I would appreciate the opportunity to contribute to your project and demonstrate my technical and problem-solving skills. Thank you for considering my proposal. Best regards, Jashwanth
₹25,000 INR in 7 days
0.0
0.0

Hi, I’m interested in supporting your SAP ticketing process. I have a background in Supply Chain Management with hands-on exposure to SAP processes, procurement operations, documentation, and vendor coordination. I’m comfortable working with structured workflows, reviewing issue details, following SOPs, researching documentation, and communicating clearly through written channels. I understand the importance of SLA timelines and can respond promptly when tickets are assigned. I’m specifically comfortable with: * Reviewing and categorizing ticket issues * Searching SAP Notes and KBAs based on the information provided * Providing clear, professional written responses * Rerouting tickets when the issue requires another team * Maintaining SLA and resolution timelines * Working independently in a 100% remote environment I’m available to follow your ticketing protocol strictly and can adapt quickly to your process. I’d be happy to start with a trial or initial set of tickets to demonstrate my capability. Regards, Harinee
₹35,000 INR in 10 days
0.0
0.0

Deep skills in SAP S/4HANA database tuning Clear track record of on-time system go-lives, Strict adherence to security compliance audits.
₹25,000 INR in 7 days
0.0
0.0

1. How long is this assignment for ? 2. How many ticket min or max can be allotted 3. What is procedure for handling the ticket 4. what is the timezone preferred 5. if it's L3 ticket patch upgrade, kernel upgrade which require co-ordination , how do we handle that? 6. what are product involved for basis support? such as ECC, CRM, BW, BTP, etc 7. Is payment is per ticket basis or monthly basis
₹25,000 INR in 7 days
0.0
0.0

Hi, If you have opening for SAP BASIS Consultant remote job please introduce me. I have ten yeas experience in SAP BASIS - ECC, NW, S4H, HANA, Implementation, support, OS/DB migration, SUM DMO migration, update, upgrade, etc. Interacting with end users, technical /functional consultants, clients and cloud service providers.
₹36,000 INR in 7 days
0.0
0.0

I have 6 years of professional experience in SAP ABAP, with strong experience in SAP S/4HANA, ABAP development, reports, interfaces, enhancements, BAPIs, IDocs, integrations, and technical troubleshooting. For this engagement, I can support SAP customer tickets by analyzing issues, identifying the right solution, referring to SAP Notes and KBAs, and routing tickets to the appropriate team when required. My experience in SAP development and troubleshooting will help me handle L3/L4 support tickets effectively and within the required SLA. I am available throughout the day and can respond quickly to assigned tickets, ensuring timely support and resolution.
₹25,000 INR in 7 days
0.0
0.0

I am writing to express my strong interest in your remote SAP First-Level Support engagement. With 3+ years of hands-on SAP Basis experience and 5+ years of dedicated Support Engineering background (handling enterprise L1-L3 tickets at Coupa Software and Launchship Technologies), I am perfectly equipped for this role. I have thoroughly reviewed the project details. I understand this involves strictly ticket-based communication for L3/L4 issues, requires zero customer calls, and demands strict adherence to your 2-hour (1st resolution) and 24-hour (2nd resolution) SLAs. How I align with your requirements: SAP Knowledge Base Mastery: Through my SAP Basis experience, I am highly proficient in analyzing system issues, navigating the SAP portal, and identifying the exact KBAs and SAP/OSS Notes needed to resolve queries, or knowing exactly when to reroute them. SLA & Ticket Queue Experience: From my years as a Sr. Support Engineer, I am accustomed to competitive ticket queues, rapid claiming, and delivering professional, written technical solutions under strict SLA windows. High Availability: I have a dedicated WFH setup. I understand that ticket claiming is competitive and must be done immediately. I can commit to high daily availability to monitor the queue and claim tickets promptly. I am highly responsive and ready to start immediately. Best regards,
₹30,000 INR in 30 days
0.0
0.0

20000 INR, would like to understand more on the project as well. Basis is continued support and it does not close when the project close hence I do not want to say that project is delivered in 7 days or such., I have strong SAP ABAP and JAVA and DB skills and very stronger in troubleshooting skills and making RCA documents.
₹25,000 INR in 7 days
0.0
0.0

I have experience in SAP Basis, Security, and Authorizations, with hands-on experience in user administration, role management, access management, troubleshooting, and SAP S/4HANA environments. I am comfortable analyzing support tickets, researching and applying relevant SAP Notes and KBAs, documenting solutions, and escalating tickets to the appropriate teams when necessary. I am committed to meeting SLA requirements, maintaining professional communication, and providing accurate and efficient solutions within the required response times. I am also available to promptly take assigned tickets and contribute to reliable, high-quality customer support.
₹25,000 INR in 7 days
0.0
0.0

I have good knowledge on sap products worked for BAU PROJECTS which given lot Incident and problem ticket management and will be able to provide the solutions within the SLAs .
₹25,000 INR in 7 days
0.0
0.0

I am an SAP BASIS & SAP BTP Lead Consultant with 4+ years of professional experience in SAP landscape administration and cloud technologies. I am also a graduate of IIT Delhi, which has provided me with a strong technical foundation. My expertise includes SAP BASIS administration, SAP HANA, SAP S/4HANA, SAP BTP administration, cloud technologies, system installations, migrations, upgrades, performance tuning, high availability, disaster recovery, and production support. I have experience working on implementation, migration, and support projects while collaborating with cross-functional teams to deliver reliable and scalable SAP solutions. I am currently looking for new opportunities where I can contribute my technical expertise and leadership skills. I would greatly appreciate it if you could consider my profile for suitable SAP BASIS, SAP BTP, SAP Technology Consultant, Lead Consultant roles. Please find my resume attached for your reference. I would be grateful if you could let me know about any suitable openings that match my profile. Thank you for your time and consideration. I look forward to hearing from you.
₹25,000 INR in 7 days
0.0
0.0

Bengaluru, India
Member since Aug 13, 2026
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