Đang Thực Hiện

210412 Website and Server Support

Provide 1st and 2nd level support for a Plesk 8.2/Redhat server supporting 50+ domains/clients. There are 3 primary levels of support required:

I) Provide support for Redhat FC6/Plesk 8.2.1 server. This includes 24x7x365 monitoring, 4 hour response time, direct work with hosting provider (1and1).

II) Provide e-mail support to clients with guaranteed e-mail response within 24 hours 7 days/week. These issues typically involve password reset, email or minor website issues. Also take care of assisting customers in installing standard packages through Plesk.

III) Provide billable support for J-shop and X-cart e-commerce systems requiring periodic content updates and software patches. Also provide basic website updates (simple HTML/CSS) updates.

Other key requirements:

a.) Must speak and write fluent English

b.) Prefer locale +/- 2 hours from GMT

c.) Must be reachable by telephone (no e-mail or Chat only)

d.) Must have a team of at least 3 staff (no single person options)

Willing to pay a premium for this service - but it has to be exactly as listed above. I want a 100% commitment to responsiveness and customer service which I can offer to my customers.

If agreed, the terms will include the SLA (Service Level Agreement) as above and will include penalties for non-compliance.

- Ok - the tough part is out of the way.

Ideally I'm looking for a small web hosting company with good e-commerce skills who understand server maintenance and support - with good English language skills and preferably based in the UK.

Only serious bidders should respond.

Many thanks!

Kĩ năng: Bất kì công việc gì, Thiết lập Bản thảo, Quản trị hệ thống, Thiết kế trang web

Xem nhiều hơn: x-cart web design, x cart web design, web design service support, support by design, staff care, provider service agreement, premium web cart, level 3 support, it service provider agreement, html css website team, good response time, customer service support company, care 1st, b&c compliance, b and b website design, 24 hour website design, 24 hour web design, 1and1 design service, write script for website, website compliance, telephone script, support chat, server support, server plesk is, server issues

Về Bên Thuê:
( 2 nhận xét ) London,

ID dự án: #1956639