Overall 4.7 Years of IT Experience with 4.7 years of Technical Experience with expertise in IT implementation frameworks, ITSM Applications, and Technical Support.
Over 3.7 years of experience with Service Now application development and administration.
Experience on various IT Services of Service-Now tool like Incident and Problem Management, Service Catalog Requests, Configuration Management, Knowledge Management, Reporting, Asset Management, change management.
Experience on creation and configuration of service catalogs , email notifications, Inbound actions, user interfaces, workflows, data imports and exports, business rules driven user interfaces and attributes, home Pages and reports.
Configured Applications using Service-Now tool used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering Service Now implementations.
Experience on creation of catalog items, record producers, user guide. Good Knowledge and understanding of ITSM/ITIL.
Experiences working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, transform maps, data sources and transform scripts.
Creating scheduled tasks, monitoring the ticket queues and generating statistics/reports. Maintain Single Sign-On integration an configuring Identity providers.