**You are required to have Freshdesk, Shopify, Aliexpress and google Sheets and Docs
You will need to be available for graveyard shift.(9am-5pm EST)
As a Customer Service Agent, You will work under the Customer Service Coordinators guidance.
The Customer Service Agent plays a vital role in all aspects of the business including helping customers with complaints and questions, Giving customers information about products, and processing returns.
Essential Duties and Responsibilities:
Answer customer service emails
Locate and track packages
Make changes to orders - Per the customers request
Other assigned Customer Service duties
Fluent or Native in the English Language
Proven working experience as a Customer Service Agent
Results driven sense of urgency, and a high standard of professionalism
Experience using: Google sheets, Docs, Freshdesk, Shopify, and aliexpress