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We are building a structured AI-powered call routing system in South Africa. The system must: • Integrate with existing PBX systems via call forwarding or SIP • Use a South African virtual number • Route inbound calls through an AI voice receptionist • Identify query type • Provide structured information • Escalate security-related matters • Send SMS notifications when required • Log call analytics This is NOT a chatbot project. This is a voice AI + VoIP routing infrastructure project. Technical Requirements: Developer must have experience with: • SIP / VoIP integration • PBX systems (3CX, Yeastar, Telkom, etc.) • Twilio or similar telephony APIs • AI voice agent implementation • Call forwarding configuration • SMS API integration • Cloud deployment Experience with South African telephony providers is a major advantage. Scope of Work: Phase 1: • Configure virtual SA number • Implement AI voice routing • Build structured call flow logic • Configure escalation paths • Implement SMS/email notification system Phase 2 (optional expansion): • Tenant overflow routing • WhatsApp integration • Dashboard analytics Project Type: Fixed Price or Milestone-Based (open to proposals) Important: Please provide: • Examples of similar VoIP/AI projects • Experience with PBX integrations • Telephony providers you’ve worked with • Estimated timeline You will be required to sign a NDA and Non compete Agreement upon speaking about the project after bidding.
Mã dự án: 40239586
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Hoạt động 12 ngày trước
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81 freelancer chào giá trung bình $21 USD/giờ cho công việc này

With a proven track record spanning over a decade, I am confident that my team at ZAWN Tech can successfully undertake and complete your unique VoIP / AI Voice project. Our expertise in AI voice agent implementation, vital for your structured call flow system, is well-documented and demonstrated across past projects. Moreover, our extensive experience with SIP/VoIP integration and TWILIO API usage will ensure seamless telephony integration with your existing PBX systems and cloud deployment. One major advantage of working with us is our deep understanding of the South African telephony ecosystem, having worked with numerous telephony providers such as Telkom. This prior exposure positions us well to expedite building your South-African-number integrated system. Not discrediting my teams other technical skills, I am particularly enthused by the opportunity to extend our expertise in blockchain application growth within the context of automated VoIP telephony routing. If you select-ZAWN Tech for this project, rest assured that your unique needs will be met with exceptional code execution grounded not only on deep subject matter knowledge but also years of problem-solving experience in numerous tech environments. This project sits squarely within our areas of core expertise - an advantage that cannot be understated.
$30 USD trong 40 ngày
8,9
8,9

Hello, I have carefully reviewed your requirement and understand this is a structured AI voice + VoIP routing infrastructure project, not a chatbot implementation. With 10+ years of experience in SIP/VoIP systems, PBX integrations, cloud telephony APIs, and AI voice orchestration, I can architect and deploy a scalable inbound routing system integrated with 3CX, Yeastar, and SIP-based PBX environments. Phase 1 will include provisioning a South African virtual number (via Twilio or local SIP trunk provider), SIP forwarding into an AI voice agent, structured intent classification, rule-based call flow logic, escalation routing for security matters, SMS/email notifications, and centralized logging with analytics. The system will support webhook-based event handling, failover logic, and secure cloud deployment (Dockerized services). I have implemented AI-powered call routing, IVR replacements, SMS trigger systems, and SIP trunk integrations in production environments. I WILL PROVIDE 2 YEAR FREE ONGOING SUPPORT AND COMPLETE SOURCE CODE. WE WILL WORK WITH AGILE METHODOLOGY AND WILL GIVE YOU ASSISTANCE FROM ZERO TO PUBLISHING ON STORES. I eagerly await your positive response. Thanks.
$16 USD trong 40 ngày
8,3
8,3

Hello, HAVE HANDS-ON EXPERIENCE WITH SUCH PROJECT I have 15+ years of proven experience in VoIP and AI voice integration and confidently understand your requirement to design a structured AI-powered call routing system for South Africa. The goal is to create a scalable, secure, and fully automated voice infrastructure that seamlessly handles inbound calls, query classification, escalation, and notifications. -->> SIP/VoIP integration with PBX systems (3CX, Yeastar, Telkom) -->> AI voice receptionist for query identification and structured response -->> Call escalation logic and SMS/email notifications -->> Cloud-based deployment with robust analytics logging -->> Optional expansion: WhatsApp integration and tenant overflow routing I approach this using clean architecture, secure API integrations, modular call-flow design, and an agile workflow for fast iteration and reliable deployment. in chat as I have some queries about your preferred PBX platform and AI voice preferences to proceed with an accurate technical plan. I am confident I can successfully implement your AI-driven VoIP system from start-to-finish, ensuring professional performance and scalability. Thanks & regards Julian
$15 USD trong 40 ngày
8,4
8,4

✅ Lovable AI Expert | AI Development | Chatbot Development ✅ Hi, Thank you for considering this opportunity! I bring extensive experience in implementing custom solutions powered by LLMs, conversational AI, and intelligent automation. Recently I have been working on Lovable AI for developing a gaming platform using it, complete with chat-based agent logic, expressive front-ends, and backend integrations. In other project, implemented a fully automated AI agent system for intelligent meeting creation using ElevenLabs Conversational AI and Gemini (via a custom agent brain). The flow integrates voice interaction, natural language processing, location precision, and frontend. Whether you're building an internal assistant, a public-facing voice agent, or an integrated AI productivity tool, I can help bring your vision to life with robust, scalable architecture and a human-like user experience. I would love to connect and explore how we can contribute to your AI initiative. (Note: Budget is flexible — we can finalize it after reviewing the complete scope.) Thanks & Regards, Kajal
$20 USD trong 40 ngày
7,1
7,1

⭐⭐⭐⭐⭐ Dear Valuable Client, CnELIndia, led by Raman Ladhani, is well-positioned to deliver your AI-powered call routing system in South Africa. We have extensive experience integrating SIP/VoIP with PBX systems like 3CX, Yeastar, and Telkom, and implementing AI voice agents for structured call flows. Our team can configure South African virtual numbers, implement call forwarding, escalation paths, SMS notifications, and call analytics. We have hands-on expertise with Twilio and other telephony APIs, cloud deployments, and experience working with South African telephony providers, ensuring smooth local integration. Our approach: Phase 1 – setup SA virtual number, deploy AI routing, configure structured call logic, escalation, and notifications. Phase 2 – optional overflow routing, WhatsApp integration, and dashboard analytics. We can provide examples of similar VoIP/AI projects, past PBX integrations, and timeline estimates upon NDA signing. We look forward to helping you achieve a secure, AI-driven call handling system efficiently.
$20 USD trong 40 ngày
7,0
7,0

Hello, As a seasoned AI Voice Developer and Telecommunications Engineer, I wholeheartedly believe that my experience and skills render me the ideal candidate for your VoIP / AI Voice Developer position. In addition to leading a proficient team at Live Experts LLC, I personally possess strong expertise in the technical requirements you seek, including SIP / VoIP integration, PBX systems handling and Twilio telephony APIs (to name a few). Given the nuances specific to South African telephony providers, my experience here is invaluable. My familiarity with providers like 3CX, Yeastar, Telkom plus my robust exposure handling similar projects involving AI voice agents implementation seals the deal even further. It's worth noting that I understand this project isn't a run-of-the-mill chatbot affair; it's rooted in building scalable AI-enabled call routing systems - my absolute specialty! Finally, as an Engineer at heart, I'm committed to transforming your ideas into a reality while ensuring your unwavering satisfaction every step of the way. With our scope of work that encompasses developing a structured call flow logic, setting up escalation paths for security-related matters, integrating SMS/email notification systems and potentially expanding to tenant overflow routing and WhatsApp integration along with proactively deploying dashboards for analytics,I am positive I can provide you with an efficient solution you envision. So why wait? Thanks!
$50 USD trong 965 ngày
6,4
6,4

Hello There!!! I’ve carefully read your requirement for a AI-powered voice call routing system, not a chatbot, but a full VoIP + SIP based infrastructure. You need SA virtual numbers, PBX integration, AI voice receptionist, smart call routing, escalation, SMS alerts, and detailed call logs, all built to work reliably in real-world telephony conditions. Services 24*7 available for discussion (reply in a few hours) AI voice call routing and SIP/PBX integration Structured call flow with escalation logic SMS notifications and call analytics logging Deployment support and clean handover 90-days support for bug fixing I have 9+ years of experience working with VoIP systems, Twilio-style APIs, SIP routing, Asterisk/PBX setups, and cloud-deployed communication systems. I’ve built IVR and AI-assisted voice flows that handle real customers, not demos. My approach is to first stabilise call flow with SIP + PBX, then layer AI voice logic, escalation rules, and notifications. I focus on reliablity, call quality, and security. Happy to sign NDA and discuss timeline. Let’s talk and move fast on Phase 1. Warm Regards, Farhin B.
$10 USD trong 40 ngày
6,5
6,5

Hi there, Most AI voice implementations fail because of high latency or poor SIP handoff, resulting in dropped calls and frustrated shoppers. I will architect a robust VoIP infrastructure using Twilio or a local South African SIP trunk to ensure your AI receptionist handles routing and security escalations with sub-second response times and perfect PBX synchronization. I have a few technical questions for you: 1. Which specific PBX system is currently in place at the mall, and does it support direct SIP trunking or are we relying solely on call forwarding? 2. Do you have a preferred South African provider for the virtual number, or should I recommend one based on SMS API compatibility? Let’s discuss your project now!
$25 USD trong 40 ngày
5,7
5,7

✋ Hi There!!! ✋ The Goal of the project:- BUILD A STRUCTURED AI-POWERED VOICE CALL ROUTING SYSTEM WITH SIP/VOIP INTEGRATION. I have carefully read and understood your complete project description and requirements. I am confident I am the best fit for this project because of my extensive experience in VoIP and AI voice integration. 1. Expertise in SIP/VoIP integration and PBX systems including 3CX and Yeastar. 2. Proven experience with AI voice agent implementation and call flow logic. 3. Skilled in SMS API integration, notifications, and cloud deployment. I offer full services including UI design, database management, testing, and full source code delivery upon project completion, along with essential configuration and deployment support. I have 9+ years experience as a full stack developer and have completed similar projects involving AI-powered call routing and PBX integrations with telephony APIs. Looking forward to chat with you for make a deal Best Regards Elisha Mariam!
$11 USD trong 40 ngày
5,1
5,1

Hello!!! I HAVE ALREADY WORKED ON SIMILAR TYPE OF PROJECT OPEN CHAT WINDOW I WILL SHARE MY WORK. I bring 7+ years of experience building AI-powered VoIP systems with PBX integration and cloud deployment. Do you already have a preferred South African virtual number provider, or should I recommend one? Should the AI voice agent handle multilingual support from the start, or focus on English initially? What I offer: ⭐ SIP / VoIP integration with existing PBX systems ⭐ AI voice receptionist with structured call routing ⭐ Escalation paths for security-related matters ⭐ SMS/email notification system for inbound calls ⭐ Call analytics and reporting dashboard ⭐ Optional expansion to WhatsApp integration and tenant overflow routing Approach: Configure virtual number and PBX integration, then implement AI voice routing logic. Set up notifications, logging, and initial analytics dashboard. Test end-to-end call flows and provide documentation for maintainable operations. Let’s chat to align on scope, timeline, and NDA requirements. Best Regards, Shaiwan Sheikh
$17 USD trong 40 ngày
5,0
5,0

Hey , I just finished reading the job description and I see you are looking for someone experienced in AI Development, Asterisk PBX, Android, Mobile App Development, Telecom Sales, AI (Artificial Intelligence) HW/SW, VoIP, SIP, AI Chatbot Development and Twilio. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Haseeb,
$50 USD trong 27 ngày
4,4
4,4

Hey , Good afternoon! I’ve carefully checked your requirements and really interested in this job. I’m full stack node.js developer working at large-scale apps as a lead developer with U.S. and European teams. I’m offering best quality and highest performance at lowest price. I can complete your project on time and your will experience great satisfaction with me. I’m well versed in React/Redux, Angular JS, Node JS, Ruby on Rails, html/css as well as javascript and jquery. I have rich experienced in Telecom Sales, Twilio, AI Development, Asterisk PBX, AI Chatbot Development, Mobile App Development, AI (Artificial Intelligence) HW/SW, VoIP, SIP and Android. For more information about me, please refer to my portfolios. I’m ready to discuss your project and start immediately. Looking forward to hearing you back and discussing all details.. Please respond at your earliest convenience
$50 USD trong 22 ngày
3,9
3,9

Hi there, I am excited about your project to build an AI-powered call routing system for a South African shopping mall. With my extensive experience in VoIP, SIP integration, and PBX systems like 3CX and Yeastar, I am confident in delivering a robust voice AI and VoIP infrastructure tailored to your needs. - Configure and deploy a South African virtual number with seamless call forwarding - Develop AI voice receptionist to intelligently route calls and identify query types - Implement secure escalation protocols and SMS notifications for critical alerts - Integrate with Twilio or similar APIs for SMS and telephony functionality - Ensure cloud deployment, call logging, and analytics for optimal monitoring **Skills:** ✅ SIP/VoIP Integration & PBX systems configuration ✅ Twilio & SMS API integration ✅ AI voice agent implementation (not chatbot) ✅ Call forwarding & escalation paths logic ✅ Cloud deployment with analytics setup **Certificates:** ✅ Microsoft® Certified: MCSA | MCSE | MCT ✅ cPanel® & WHM Certified CWSA-2 I have successfully delivered similar VoIP and AI voice projects with secure, scalable setups. I’m ready to start and can provide an estimated timeline after discussing detailed requirements. Could you please specify which PBX systems are currently in use and any preferred telephony providers for integration? Best regards,
$30 USD trong 40 ngày
3,6
3,6

Hi, I am skilled software engineer with skills including Mobile App Development, AI (Artificial Intelligence) HW/SW, Twilio, AI Development, Asterisk PBX, Telecom Sales, Android, SIP, VoIP and AI Chatbot Development. After reviewing the project requirements, I found the project perfectly match my experience and skills. Having previously worked on similar projects, I'm confident I can complete this project perfectly. To move forward, Please contact me to discuss more about this project. Thanks for giving opportunity
$20 USD trong 33 ngày
3,5
3,5

Hello, I am Vishal Maharaj, with 20 years of expertise in Android, AI Development, Mobile App Development, and AI Chatbot Development. I have thoroughly reviewed your project requirements for the structured AI-powered call routing system in South Africa. To achieve the project goals, I propose to integrate the system with existing PBX systems using call forwarding or SIP, utilize a South African virtual number, route inbound calls through an AI voice receptionist, identify query types, provide structured information, escalate security matters, send SMS notifications, and log call analytics. I have experience in SIP/VoIP integration, PBX systems, Twilio telephony APIs, AI voice agent implementation, call forwarding, SMS API integration, and cloud deployment. Let's discuss further details to initiate the project. Cheers, Vishal Maharaj
$30 USD trong 40 ngày
3,3
3,3

I can help you. To make this work effectively in South Africa, we must address the latency gap between local SIP trunks and international AI inference engines, which often causes "over-talking" and awkward pauses. I will solve this by implementing a low-latency media stream via WebSockets and fine-tuning Voice Activity Detection (VAD) to handle local accents and ambient noise. A hidden challenge in this architecture is maintaining call state during "blind transfers" for security escalations; standard AI agents often drop the SIP session when handing off to a PBX extension. I will configure the signaling layer to bridge these calls rather than just forwarding them, ensuring the audio path remains stable. Additionally, I will enforce G.711 codecs to prevent the transcription errors typically caused by the heavy compression used by local mobile carriers. This ensures the AI receives the high-fidelity audio required for accurate query identification.
$20 USD trong 40 ngày
3,4
3,4

Hi there, I’ll approach this as a hands-on VoIP + AI voice routing task, tying your PBX ecosystem (3CX, Yeastar, Telkom) into a South African virtual number and a resilient AI receptionist. I’ll implement structured call flows, intelligent query identification, escalation paths, and SMS/ notification hooks, all deployed in the cloud with robust logging and analytics. Phase 1 covers SA number setup, AI voice routing, call-flow logic, escalation, and notifications. Phase 2 expands to tenant overflow routing, WhatsApp, and dashboards, if you choose. I’ll use SIP/VoIP integration, Twilio or equivalent, secure cloud deployment, and SMS APIs to deliver a cohesive, scalable system. Best regards, Jeric Gonzales
$20 USD trong 40 ngày
3,6
3,6

As a team of full-stack developers, specializing in AI, Machine Learning, and VoIP technology. We have the proficiency and experience you're looking for in building a structured AI-powered call routing system. From integrating with existing PBX systems, leveraging South African virtual numbers to routing inbound calls through an AI voice receptionist while identifying query type thoroughly, providing structured information, and escalating security matters appropriately, we've got it covered. Our expertise with telephony APIs such as Twilio would prove invaluable in implementing your VoIP infrastructure. Furthermore, we have hands-on knowledge of South African telephony providers which put us at an additional advantage. To back up our claims, we are more than willing to provide you with references or examples of previous projects that align closely with what you require. In addition, we assure you utmost professionalism by willingly signing the NDA and Non-compete Agreement as per your request. We also value transparency and will deliver your project on schedule within the estimated timeline. Let us bring our passion, integrity, and robust skillset into play for your project. Choose us and together we will build the finest structured AI-powered call routing system South Africa has seen!
$20 USD trong 40 ngày
3,2
3,2

Hello, I’m excited to help build your AI-powered VoIP routing system for the South African market and integrate it with PBX, SIP, and a SA virtual number. In my recent project, I delivered an AI-driven IVR with structured call flows and secure escalation for a regional retailer, successfully mapping queries and routing to the right teams. I bring hands-on experience with 3CX, Yeastar, Twilio, SIP integrations, and SMS APIs, plus cloud deployment for scalable, compliant voice infrastructure. This proposal outlines a Phase 1 plan to configure a virtual SA number, implement AI voice routing with clear escalation paths, and set up SMS/email notifications and analytics, ready for Phase 2 expansion including tenant overflow and dashboard analytics. Best regards,
$15 USD trong 1 ngày
2,2
2,2

Hello, I hope you are doing well. I’m a seasoned VoIP and AI voice developer with hands-on experience integrating SIP-based routing, PBX systems, and AI voice agents into production call flows. I specialize in designing scalable, cloud-hosted VoIP infrastructures that preserve call quality while delivering structured, auditable interactions for inbound routing and escalation. In past work I’ve built AI voice queuing and call routing using Twilio and similar telephony APIs, integrated with 3CX/Yeastar-style PBX environments, configured virtual numbers in SA markets, and set up SMS-notifications and robust call analytics. I’ll translate your structured call flow into a reliable, SLA-driven routing engine that identifies query types, escalates security matters, and logs precise analytics without turning into a chatbot. I can deliver Phase 1 within a stable cloud deployment in a fixed-price/milestone model, with Phase 2 scoped for future expansion. Let’s discuss your preferred SA telephony providers and any security/compliance requirements so I can tailor the deployment plan. Best regards, Billy Bryan
$20 USD trong 17 ngày
2,0
2,0

Upington, South Africa
Phương thức thanh toán đã xác thực
Thành viên từ thg 8 20, 2025
$10-30 USD
₹750-1250 INR/ giờ
₹37500-75000 INR
$8-15 USD/ giờ
$10-3000 USD
$15 NZD
$5000-10000 USD
$30-250 USD
₹75000-150000 INR
£250-750 GBP
$30-250 USD
$30-250 USD
₹37500-75000 INR
$25-50 USD/ giờ
₹12500-37500 INR
₹37500-75000 INR
$30-250 USD
€750-1500 EUR
$250-750 USD
$15-25 USD/ giờ
₹12500-37500 INR