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Busco un programador a tiempo completo especializado en desarrollo de software a medida. El objetivo es mejorar la interacción con nuestros clientes mediante una plataforma propia que concentre comunicación y soporte. Necesito que la aplicación incluya: • Chat en tiempo real integrado en web y móvil. • Sistema de tickets de soporte con panel para agentes, prioridades y notificaciones. • Portal de autoservicio donde el cliente consulte datos, descargue documentos y siga el estado de sus solicitudes. El puesto abarca desde la arquitectura y elección de stack hasta programación, pruebas automatizadas, despliegue continuo en la nube y mantenimiento evolutivo. Valoro experiencia con frameworks modernos (Node.js, Laravel, Django, React, Vue, etc.), bases de datos relacionales y NoSQL, APIs REST/GraphQL y WebSocket. Entrego acceso a repositorio Git y entorno staging; espero código limpio y documentado, pruebas unitarias y trabajo organizado con metodología ágil. Indícame tu disponibilidad inmediata, herramientas preferidas y ejemplos de proyectos similares para evaluar tu candidatura.
Project ID: 40383870
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121 freelancers are bidding on average $467 USD for this job

Hi, This is Elias from Miami. I checked your project description and understand you’re looking for a full-time developer specialized in custom software development. The goal is to create tailored solutions that meet your specific needs. I’ve worked on several similar projects and understand the key technical challenges involved. My approach would involve collaborating closely with you to ensure we align on features and functionality while leveraging my expertise in Python, Django, and RESTful APIs. I’d love to discuss the details further. Here are a few questions for clarification: Q1 – What specific functionalities are you looking to include in the software? Q2 – Are there any existing systems we need to integrate with? Q3 – What is your preferred timeline for the project? Looking forward to hearing from you.
$500 USD in 5 days
7.9
7.9

HI! I am an expert web programmer. I have a lot of work experience in Laravel, Codeigniter, PHP, Wordpress, JavaScript, HTML, Vuejs, Reactjs, React Native, and MySQL. I can start right away. I want to discuss this project in detail. Please contact me to discuss more regarding this project. For more details Chat with me
$600 USD in 7 days
7.1
7.1

With years of experience, I am a proficient full-stack developer specializing in Python, RESTful API and Web3 development. Not only do I offer comprehensive knowledge in Django, MySQL, and Node.js but also an impressive background in software development as stated in my profile. With your project focusing on improved client interaction through a tailor-made platform for better communication, support, and self-service capabilities, my proficiency in RESTful API would prove valuable. Let's discuss how we can work together to build the ideal platform for your clients.
$250 USD in 2 days
7.1
7.1

Hi I have strong experience building custom full-stack platforms with real-time communication, structured support systems, and scalable client portals using Node.js, Laravel, React, and WebSocket-based architectures. The main technical challenge in this type of system is ensuring real-time chat, ticket workflows, and self-service data all stay synchronized, performant, and easy to maintain as the platform grows. I solve this by designing a modular architecture with a clear separation between services, using WebSockets for live chat, structured APIs for tickets and client data, and a clean frontend that unifies everything into a seamless user experience. This allows both agents and clients to interact smoothly without performance bottlenecks or inconsistent data states. I’m also comfortable handling the full lifecycle including architecture decisions, API design, database modeling (SQL and NoSQL), automated testing, CI/CD pipelines, and cloud deployment. My focus is always clean, well-documented code and systems that are reliable for non-technical teams to operate daily. I can collaborate effectively within your Git workflow and staging environment while keeping development organized and scalable. Thanks, Hercules
$500 USD in 7 days
6.8
6.8

As a full-time software developer specializing in custom software development, I am excited about the opportunity to enhance customer interaction through a dedicated platform. I will ensure the application features real-time chat on web and mobile, a support ticket system with agent panels, priorities, and notifications, as well as a self-service portal for clients to access data, download documents, and track requests. With expertise in modern frameworks like Node.js, Laravel, Django, React, Vue, and experience in relational and NoSQL databases, REST/GraphQL APIs, and WebSocket, I am well-equipped for this role. I am ready to handle everything from architecture to deployment in the cloud, emphasizing clean code, unit testing, and agile methodology. I look forward to discussing further and showcasing my capabilities. Let's connect to explore your project goals.
$350 USD in 3 days
6.1
6.1

Hi, I have 9 years experience in (Node.js, Django, Python, Vue.js, MySQL, REST APIs, WebSockets, and scalable real-time systems). For this project, I am going to design and build a full communication platform with real-time chat using WebSocket, a structured ticketing system with agent dashboards and notifications, and a secure self-service portal, all backed by clean API architecture (REST/GraphQL), automated testing, and CI/CD deployment in cloud with production-ready performance and maintainability. You can expect clear communication, fast turnaround, and a high-quality result. Best regards, Juan
$500 USD in 7 days
5.8
5.8

Hola, tengo experiencia desarrollando plataformas a medida orientadas a comunicación, soporte y operaciones internas, y puedo asumir este proyecto con una visión completa: arquitectura, desarrollo, pruebas, despliegue y evolución continua. Mi enfoque sería construir una solución modular y escalable con backend en Node.js/NestJS o Laravel, frontend en React o Vue, WebSockets para chat en tiempo real, y una base de datos relacional como PostgreSQL complementada con Redis para colas, notificaciones y sesiones en tiempo real. La plataforma incluiría: Chat en tiempo real para web y móvil, con historial, estados y notificaciones. Sistema de tickets con panel para agentes, prioridades, asignación, seguimiento y alertas. Portal de autoservicio para consulta de datos, descarga de documentos y estado de solicitudes. Trabajo con código limpio, bien documentado y con pruebas unitarias, siguiendo una estructura mantenible y preparada para crecimiento. También puedo encargarme del CI/CD en la nube, despliegue en staging/producción y mantenimiento evolutivo bajo metodología ágil. Tengo disponibilidad para incorporarme y trabajar de forma continua. Mis herramientas habituales incluyen Git, Docker, PostgreSQL, Redis, REST/GraphQL, WebSockets y frameworks modernos de frontend/backend. Me interesa especialmente este tipo de proyectos porque requieren visión de producto, robustez técnica y ejecución constante, no solo desarrollo puntual.
$250 USD in 3 days
5.7
5.7

Hola - el reto aquí no es solo construir chat o tickets, sino hacer que todo funcione como un único flujo continuo para el cliente. Estas plataformas suelen verse bien al inicio, pero fallan cuando una conversación en chat necesita convertirse en ticket y se pierde contexto o seguimiento. Eso impacta directamente la experiencia del cliente, por lo que trato la gestión de estado entre chat y soporte como base del sistema. El flujo es: cliente inicia chat en web o móvil -> agente responde en tiempo real -> conversación puede escalarse a ticket con historial completo -> sistema asigna prioridad y seguimiento -> cliente consulta estado o documentos en el portal -> notificaciones mantienen todo sincronizado. La parte clave a definir desde el inicio es el modelo de estado y transición entre chat y ticket, porque afecta tanto la usabilidad como la consistencia del sistema. Esto se vuelve sólido cuando esa base está bien definida desde el inicio.
$600 USD in 7 days
5.6
5.6

Hello, I hope you are doing well. Your project is to build a custom software platform that improves communication and support between your team and your clients. The goal is to combine real-time chat, support tickets, and a self-service portal in one system. Workflow: 1. I will design the platform structure so chat, support tickets, and the client portal work smoothly in one system. 2. I will build a real-time chat system that works on both web and mobile using fast message updates. 3. I will develop a support ticket system where agents can manage requests, set priorities, and send notifications. 4. I will create a self-service portal where clients can check their data, download documents, and track requests. 5. I will connect all features through secure APIs so the system stays stable and scalable. 6. I will deploy the platform to the cloud with automated testing, continuous updates, and clean documentation. Experience: 1. Built a customer support platform with real-time chat, ticket management, and agent dashboards. 2. Developed a client portal where users manage documents, track requests, and communicate with support teams. 3. Created API-driven platforms using Node.js, Django, and modern frontend frameworks with scalable database design. I would be happy to work together and help build this platform successfully.
$500 USD in 7 days
5.3
5.3

Hi, As per my understanding: You are looking for a full-time full-stack developer to engineer a bespoke client platform integrating real-time chat, a robust support ticketing system, and a self-service client portal. You need someone to own the full lifecycle, from architectural design and tech stack selection to automated testing, CI/CD, and ongoing maintenance, ensuring a professional and scalable end-to-end solution. Implementation approach: I will architect a scalable solution using a MERN or PERN stack, leveraging Node.js and TypeScript for the backend to handle high-concurrency WebSocket connections for the chat system. I will implement a PostgreSQL database for structured data and Redis for real-time state management. My development process follows Agile sprints, utilizing GitHub Actions for CI/CD pipelines to ensure continuous delivery. I emphasize TDD (Test Driven Development) to minimize bugs and maintain a clean, documented codebase. I will manage the staging and production environments, ensuring performance and security are prioritized at every layer. A few quick questions: 1. Do you have a preferred cloud provider (AWS, Azure, GCP) where the infrastructure should be hosted? 2. Are there specific legacy systems or CRMs that this new platform needs to integrate with via API? 3. What is the expected volume of concurrent users to help me size the initial architecture?
$250 USD in 7 days
5.6
5.6

Hola Puedo desarrollar tu plataforma completa de comunicación y soporte con enfoque en rendimiento, escalabilidad y buena experiencia de usuario. Tengo experiencia construyendo sistemas con chat en tiempo real usando WebSockets, paneles de tickets y portales de autoservicio. Puedo encargarme desde la arquitectura hasta el despliegue y mantenimiento continuo. Mi stack preferido es Node.js con Express/NestJS, React o Vue en frontend, y PostgreSQL o MongoDB según el caso. Implemento APIs REST o GraphQL, autenticación segura y pruebas automatizadas. Trabajo con CI/CD en la nube y buenas prácticas de código limpio y documentación. Disponible para comenzar de inmediato y trabajar a tiempo completo. Puedo compartir ejemplos de proyectos similares bajo solicitud.
$300 USD in 7 days
5.0
5.0

Desarrollaré tu plataforma completa (chat en tiempo real + tickets + portal cliente) con arquitectura escalable, APIs robustas y despliegue continuo—código limpio, pruebas y UX fluida para mejorar la interacción y soporte. Disponible full-time con experiencia en sistemas similares y entregas ágiles.
$250 USD in 1 day
5.2
5.2

El mayor riesgo aquí no es construir funcionalidades aisladas, sino garantizar consistencia en tiempo real entre chat, tickets y portal sin generar estados desincronizados o pérdida de eventos bajo carga. Plantearía una arquitectura centrada en eventos: backend en Django o Node.js con API REST bien definida y WebSockets (o pub/sub) para el chat en tiempo real. Separaría claramente módulos (chat, tickets, portal) pero compartiendo un sistema de identidad y estado unificado. Base de datos relacional (MySQL) para integridad en tickets/clientes y soporte con cache/cola (Redis) para mensajería y notificaciones. CI/CD con tests automatizados desde el inicio para evitar regresiones. Mejoraría UX permitiendo continuidad entre chat y ticket (convertir conversación en ticket sin fricción). He construido plataformas similares en Bubbl (Vue/Nuxt + APIs escalables) y Aras (Python backend), logrando estabilidad bajo carga y reducción de tiempos de respuesta en soporte. Puedo incorporarme de inmediato y ejecutar con foco en estabilidad y mantenibilidad. Q1: ¿El chat requiere persistencia completa de historial y sincronización multi-dispositivo en tiempo real? Q2: ¿Qué volumen esperado de usuarios concurrentes y tickets diarios debemos soportar? Q3: ¿Se integrará con sistemas existentes (CRM, email, notificaciones externas)?
$500 USD in 7 days
5.3
5.3

Hola, buena tarde. Estoy interesado en el puesto. Tengo varios años de exp como Dev en diversos tipos de proyectos. Tienes unos minutos para conversar ? Tengo disponibilidad inmediata, quedo atento. Saludos
$2,000 USD in 30 days
5.5
5.5

With Drupal, I will build a tailor-made fully functioning platform to enhance communication and support with your clients. Professionally, I am keen on creating high-performance software that not only functions well but also with an easy-to-use interface. For instance, I recently built a system management prototype for a retail company using PHP, JavaScript, AJAX and SQL databases which handled real-time chat functionalities and ticket systems like you need. Additionally I will ensure a clean code that is well documented and in line with the modern API standards for your RESTful needs. My experience in Laravel could come in handy at the provisioning of your integrated mobile solution. I'm no stranger to repositoring interfacing and proud to work with Staging Environment tools that boost maintainability while minimizing downtimes. Further, as a firm adherent of Agile methodology, I intend maintaining regular progress reports to keep us all glued to the same progress report. To sum it up, my profound knowledge in Django (for clean back-end); MySQL (as your primary RDBMS) Python (for other backend automationrogue elements); Node.js (Real-Time App Logic) and Vue.js (We too love vue effect) makes me perfectly competent for this task. 1000 characters doesn't do justice to what my experience and expertise will bring to the table. Let's discuss further on my exact experience on these platforms and suitability for this role. Hire me today for an effective frictionless experience.
$300 USD in 6 days
4.9
4.9

✋ ¡Hola! ✋ El objetivo del proyecto: Construir una plataforma de clientes personalizada y escalable, que incluya chat en tiempo real, un sistema de tickets y un portal de autoservicio, con el fin de mejorar la interacción con el cliente. He leído detenidamente sus requisitos para contratar a un desarrollador a tiempo completo que se encargue de la arquitectura, el desarrollo, las pruebas, el despliegue y las mejoras continuas, utilizando frameworks modernos y aplicando prácticas de código limpio. Considero que encajo perfectamente en este perfil, ya que cuento con experiencia práctica en la construcción de plataformas integrales de comunicación con clientes, las cuales incorporan sistemas en tiempo real y arquitecturas de backend escalables. * Desarrollar un sistema de chat en tiempo real mediante WebSockets, con una integración fluida tanto en la web como en dispositivos móviles. * Construir un sistema de tickets que incluya un panel para agentes, gestión de prioridades y notificaciones. * Crear un portal de autoservicio que permita el acceso a datos, la descarga de documentos y el seguimiento del estado de las solicitudes. Me encargaré del diseño de la interfaz de usuario (UI), la gestión de bases de datos, las pruebas automatizadas, el despliegue mediante CI/CD y la entrega del código fuente completo junto con su documentación. Espero tener la oportunidad de conversar con usted para llegar a un acuerdo. Saludos cordiales, ¡Elisha Mariam!
$251 USD in 7 days
4.9
4.9

As an experienced and versatile programmer, I believe I'm the perfect fit for your project. Having worked in software development for over 7 years, I bring a wealth of knowledge and a dynamic skill set that aligns perfectly with your needs. My experience speaks volumes about my ability to handle all aspects of this project from architecture to programming, automated testing and continuous deployment. Moreover, my proficiency in modern frameworks such as Node.js, Django, Laravel, combined with relational and NoSQL databases, REST/GraphQL APIs and WebSocket makes me suitable for the job at hand. My dedication for clean, documented code, unit testing and organized workflow aligns well with your requirements. And last but not least, not only am I well-versed in working with Cloud services like AWS (DynaomoDB), Google Cloud Services (Firebase), but my adaptability to new technology is fast-paced so that scaling the platform or using new tools/services wouldn't be a problem. In fact, as a freelancer who stays updated with current trends, using nifty tools such as Rest APIs SOAP APIs, My SQL Server to Postgre SQL won't pose any difficulty for me.
$250 USD in 7 days
6.4
6.4

Hello, With 4 years of experience in software development with expertise in Node.js, Vue.js, and RESTful API development, I am well-equipped to handle your project requirements. I understand the need for a custom software solution to enhance client interaction through a dedicated platform. I have carefully reviewed the project description and believe I can deliver a professional solution tailored to your needs. My skills in Python, Django, MySQL, and API development align well with the technologies required for this project. Let's discuss further details in chat to ensure a successful collaboration. Looking forward to connecting and discussing the project details. Best regards, Taimoor from Pixels Soft
$500 USD in 7 days
4.8
4.8

¡Hola! Según la descripción de tu proyecto, buscas desarrollar una plataforma centralizada de interacción con el cliente que combine chat en tiempo real, un sistema estructurado de gestión de incidencias y un portal de autoservicio. El objetivo es crear un sistema unificado que mejore la comunicación, optimice los flujos de trabajo de soporte y brinde a los clientes visibilidad completa de sus solicitudes y datos. Me centraré en ofrecer una plataforma escalable e integral que incluya: chat en tiempo real para web y dispositivos móviles mediante WebSockets, un sistema de gestión de incidencias robusto con paneles de control para agentes, prioridades y notificaciones, y un portal de autoservicio seguro para que los clientes puedan hacer seguimiento de sus solicitudes, acceder a documentos y gestionar sus interacciones. También garantizaré una arquitectura sólida con API limpias, diseño de base de datos, pruebas automatizadas e implementación en la nube para mayor fiabilidad y escalabilidad a largo plazo. Me especializo en el desarrollo de aplicaciones full stack utilizando frameworks modernos como Node.js, React y sistemas backend escalables, con un fuerte enfoque en el rendimiento, la seguridad y la mantenibilidad. Conectemos para hablar sobre la visión de su plataforma, los roles de los usuarios y el plan de implementación, de modo que podamos construir una base sólida. Saludos cordiales, Nikita Gupta
$300 USD in 22 days
4.8
4.8

With over a decade of industry experience as a versatile technology professional, I bring a unique set of skills that will be invaluable for your project. As a proficient programmer in languages such as Python, C, C++, and C#, I'm well-equipped to handle every aspect of your software development needs, from the architectural design and choice of stack to continuous deployment in the cloud and evolutionary maintenance Regarding the specific technologies you'd like a candidate to be familiar with, I am highly experienced using Node.js and Laravel for backend development, Django and React for frontend work, and have good command on REST/GraphQL APIs and WebSockets. Additionally, my expertise spans across relational databases as well as NoSQL ones which can be particularly useful given the integration demands of your project. I am readily available and eager to hit the ground running on your project. With access granted to the necessary tools and resources for an organized workflow, rest assured that my code will not only meet strict quality standards but also be thoroughly documented out to facilitate ease of maintenance. Moreover, I approach every task with an agile mindset to ensure we identify any potential pitfalls or inefficiencies early on and rectify them accordingly.
$250 USD in 7 days
4.7
4.7

santiago, Chile
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Member since Nov 3, 2017
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