Marika notices that her supervisor, Sami, seems to be behaving differently towards her. She feels
that he has been avoiding her for the past month. When Marika wasn't invited to a meeting involving
one of her projects, she asked Sami why. He told her that he had asked one of her colleagues to
inform her about the meeting.
In reality, Sami was upset. He was reacting to a decision that Marika made, a decision that was well
within her authority. She and Sami had discussed the issue and had agreed on how to approach it.
However, after speaking to someone else in the office, Sami felt that Marika's decision was different
from what they had agreed upon. He assumed that Marika was trying to hide this information from
Sami didn't ask Marika about her decision. He stopped talking to her about things that were in her
area of expertise. He stopped inviting her to meetings. He avoided making eye contact with her and
didn't respond to her requests to meet with him. Sami also told some of Marika's colleagues that
Marika liked to work alone and that she was not "much of a team player".
Everyone in the office started to feel the tension between the two. Marika asked Sami twice about
the situation. Sami responded that it was 'business as usual', but he continued to ignore her. Marika
finally decided to write Sami a letter expressing her concerns and requesting that they meet to talk
about the problem. Sami and Marika met to discuss the situation. That was when Sami realized that
his assumptions were wrong. Marika and Sami tried to rebuild their work relationship but were
unsuccessful. Later on, Sami tried to have Marika report to someone else.
Read the above scenario and complete the following tasks. The assignment should be
submitted as a report.
Task 1 (
Explain the importance and the role of communication and teamwork in a situation such as the one
given above. Evaluate the factors that gave rise to the given situation in terms of communication.
a. Assess the possible reasons as to why there was a communication breakdown between
Sami and Marika. You should focus on communication barriers between Sami and Marika.
b. Give recommendations on how communication tactics can be improved between Sami and
Marika in order to recover the communication breakdown and bring the team back