I will need an IT Support Contract or agreement composed not more than 2-3 pages that will cover the responsibilities of the parties as service provider and end user the client.
Besides the generic legality it will cover the plan or agreement coverage like support hours are Monday till Friday from 08.00 am till 05.00 pm American eastern time.
Any incidences falling besides those specified days and times will be subject to availability and additional start up cost billable in semi hour increments.
The service agreement will include what kind of device(s) it is for, the price and the term of the service agreement.
Budget for this job is $50 dollars and needed in 2-3 days
Please feel free to contact me if you need any help or have questions