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Swedish Customer Support Agent Required

$8-15 USD / hour

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$8-15 USD / hour

Expected Salary 2000 EUR to 3000 EUR I'm seeking a Swedish speaking customer support agent with an intermediate level of expertise, specifically in complaint-handling. Key responsibilities: - Communication: the chosen freelancer must be comfortable communicating in Swedish with professional proficiency. - Grievance Management: Having a strong ability to handle complaints is key, so the candidate should be adept at resolving customer complaints effectively and ensuring customer satisfaction. Skills required: - Fluent Swedish Speaker: To effectively respond to all queries in Swedish. - Intermediate Customer Support: To competently analyze complaints and provide satisfactory solutions. - Patience and Persuasion: Above all, the ability to engage, understand, and manage customer complaints professionally is crucial. Previous experience in complaint handling will be an added advantage. Ensure that you're ready to provide 24/7 support, and can work quickly in high-pressure scenarios.
Mã dự án: 38012462

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7 đề xuất
Dự án từ xa
Hoạt động 29 ngày trước

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7 freelancer chào giá trung bình $13 USD/giờ cho công việc này
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Hi! In short, this job sounds like my dream scenario, in part because of the salary, but also because the project description perfectly outlines my strong points as a person; relative to this role. I have previously worked in an identical role for various online companies, and as such, am familiar with the level of quality which is expected in Sweden. I have training in this area, and I understand that the role of a customer service representative is to be the outward face of the organization, and as such, a high degree of professionalism and polite neutrality is a key factor, at all times. Among other things. Furthermore, I currently do part-time work moderating product reviews left by the customers of large online retailers in Sweden and Finland, and am therefore used to seeing all types of opinions, expletives, etc., on a regular basis. As I work from home, I can do this job virtually around the clock, and for whatever it's worth, I'm easy to work with, reliable, honest, and good at what I do. That being said, please feel free to reach out via chat at your leisure. Thank you. :)
$15 USD trong 40 ngày
4,9 (21 nhận xét)
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Hello! My name is Albin, I'm a Native swede fluent in Swedish and English. I have experience from customer support from a startup tech company I worked for in the past. (5 Employees) Because it was a startup all of the staff had to handle a big variety of cases apart from our previous expertise. Therefore learning a broad range of skills within customer support, everything from routine returns to absurd claims and being cussed out over the phone. All this while keeping our cool and handling all the cases proffesionally. We as a company even got ranked by a Swedish price comparing website as the top ten customer support in Sweden. I am educated within the Helpdesk software for customer support but are a quick learner and ready to learn new systems for full efficiency! I consider myself to have a good temper and a lot of patience which has helped me a lot in my past proffesions. I am a organized person with good work moral and flexibility who would love to have the opportunity to work with you. If there is any questions do not hesitate to reach out. Hoping to hear from you soon! Best Regards Albin Alfredsson
$13 USD trong 40 ngày
4,4 (1 nhận xét)
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Hello! I'm Kenneth, a native Swedish speaker with more than ten years of experience in customer service and expertise in handling complaints. Recently, I worked as a Swedish/English Bilingual Virtual Assistant and Customer Support representative at Callnovo Contact Center®, where I was actively involved in managing customer interactions and resolving complex issues to ensure high customer satisfaction. My role involved moderating content, engaging with customers on various platforms, and providing crucial feedback to our leadership for strategic decision-making. Previously, I was the Customer Service and Swedish Localization Team Leader at Kikk Media Global LTD. In this position, I led a team dedicated to efficiently resolving service-related issues, which improved my abilities in professional communication and team mentoring. I also have a solid background in technical support from my time with IBM as a Team Leader for the Swedish Account/CTS Escalation team. This role equipped me with strong troubleshooting skills, allowing me to resolve a broad range of technical issues, which enhanced my customer service and problem-solving capabilities.
$17 USD trong 40 ngày
0,0 (0 nhận xét)
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Native born Swede who is very talkative. Raised in Gothenburg, and thus I do have the most typical Swedish "sales" dialect (vacuum cleaner guy).
$15 USD trong 10 ngày
0,0 (0 nhận xét)

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Sofia, Bulgaria
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Thành viên từ thg 5 10, 2023

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