We are looking for a small aplication to assist our customers on line, by taking over their computer.
We tried with vnc, pcanywhere is too expensive (need a registration for every computer) and there is something in windowsXP on which we have access but can't do something.
The project :
1) we sent a small application or link by mail to our customer who needs assistance
2) customer allow access
3) we take control of their computer while customer looks what we are doing
We don't need the source code, if that's a problem..
We have customers behind firewall, proxy server, and others..