I need someone to help me setup email and crm for my company.
Currently we do not have Microsoft Exchange, its not something I want to invest in. We sell computer products instore and over the internet through our ecommerce website. We get inquiries to our sales at and info at email address (scriptlance flagged my message for using the at sign) but this goes to a single machine. I would like authorised staff to be able to access the inquiries on their own pcs and share in answering the emails. It would be nice to know who is dealing with which enquiry when a customer calls or sends a second email.
I know what CRM is but have never used it before, I need somebody who is good at CRM to tutor me in a suitable package maybe even vtiger. Show me how to implement it in my business.
We have two physical stores not too far from each other and a webstore. We do sales and repairs so will need something for both sides of the business. I would like my customers to be able to check their repair status online if possible.
What do you suggest and how much will it cost?