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My brand-new Epson SureColor P5370 refuses to leave “Roller” mode on my Mac running macOS 26 (Tahoe). Inside Lightroom Classic the “Cut Sheet” media source simply never appears, and the same limitation shows up when I open the macOS system print dialog from any other application—so it is not just an Adobe quirk. Both the printer firmware and the Epson driver are fully updated to the latest releases straight from Epson’s support site, yet “Cut Sheet” remains completely unavailable. I need clear, remote guidance—or a custom driver/profile tweak—so the printer lets me select Cut Sheet stock and actually recognises single sheets fed through the front tray. Acceptance criteria • The Cut Sheet option is visible and selectable in macOS print settings and in Lightroom Classic. • A test print on single sheet paper completes successfully. • You send a concise write-up of the steps or configuration files you changed so I can repeat the fix if I reinstall the system. If you’ve wrestled with Epson pro-series drivers on recent Apple silicon machines or have a proven workaround for media-source lockouts, I’d love your help.
Project ID: 40362439
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Hello there, As an experienced systems engineer and macOS developer, I am very familiar with how Apple's Core Printing (CUPS) architecture interacts—and often conflicts—with proprietary pro-series drivers like Epson's on recent macOS versions, including Tahoe. The issue you're facing where "Cut Sheet" is completely missing from both the macOS print dialog and Lightroom is almost certainly a PPD (PostScript Printer Description) parsing error or a generic AirPrint override, rather than a hardware fault. Often, macOS silently defaults to a "driverless" AirPrint profile for the P5370, which strips out advanced media handling options like Cut Sheet. I can provide clear, step-by-step remote guidance to force macOS to use the true Epson PPD, bypassing the AirPrint default, and ensure the driver correctly exposes the Cut Sheet media source to all applications. Since my freelance profile is new, I am bidding at a very low rate to build my reputation and earn my first 5-star review. You will receive expert technical support and clear documentation on the fix. Let's get your printer fully functional. Best regards, Shayan
$40 USD in 5 days
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6 freelancers are bidding on average $66 USD for this job

Based on your project description, it is clear to me that the problem with your Epson SureColor P5370 is deeply rooted in the software and driver setup, which aligns perfectly with my expertise in tech support and Windows desktop management. With over 10 years of experience working in information technology and services, I have encountered similar issues with printers and their compatibility before. Moreover, I have hands-on experience troubleshooting and providing solutions to printing setups involving Apple silicon machines and complex configurations. This leads me to confidently state that I can definitely help you fix the "Cut Sheet" issue on your Mac running macOS 26 (Tahoe) so that your desired media source becomes visible and selectable both in macOS print settings and Lightroom Classic. Lastly, my track record speaks volumes about my dedication to client satisfaction. I guarantee a 100% project delivery within the agreed time frame and will provide you with a concise write-up of the steps or configuration files I change during the process so that you can easily replicate the solution if needed in future reinstalls. Choose me for a technical partner who doesn't just fix problems but empowers you with knowledge for future troubleshooting as well. Looking forward to resolving this issue for you soon!
$140 USD in 3 days
5.2
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Hey , I just went through the project description, and I see you are looking for someone experienced in Cocoa, Mac OS, Windows Desktop, Technical Writing, Technical Support and Objective C. It instantly reminded me of a client who faced similar challenges, and I knew I had a tailor-made solution for it. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: • Is there anything else you’d like to add to the project details? • What’s the top hurdle you’re facing with this project? • What is the timeline to get this done? Why Choose Me? 250+ Projects. 5 Years. Zero Misses. My reputation is built on a single metric: Flawless Execution. While others promise quality, my last 100+ consecutive 5-star reviews prove it. I don’t just finish the job; I set the standard. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) The portfolio here is just the tip of the iceberg. To respect client confidentiality, my recent heavy-hitters aren't public, but I can share them 1-on-1. Click the 'CHAT' button, and I’ll send over the relevant samples immediately for your review. Regards, Abdul Haseeb Siddiqui.
$30 USD in 6 days
1.7
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Hi, I’ve read your description carefully and I’m confident I can get your SureColor P5370 to recognise Cut Sheet on macOS 26. I’ve worked hands-on with Epson pro drivers on Apple Silicon, troubleshooting media-source lockouts and custom PPD/profile adjustments so the OS and apps expose the correct media-source options. I’ll start with remote diagnostics: inspect the installed PPD/driver bundle, confirm CUPS entries and printer-attributes, and test a temporary custom PPD or driver plist tweak to expose Cut Sheet. If needed I’ll create a reproducible profile or small driver-config that forces the front-tray media source and test a print from Lightroom Classic. I’ll document every change and provide concise rollback/reinstall steps. Can you confirm whether you installed the Epson driver package from Epson’s macOS 26-specific download, and whether the printer was added via IP address (socket) or AirPrint? Thanks, Cindy Viorina
$30 USD in 3 days
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The issue with your Epson SureColor P5370 is not Lightroom or the driver. It happens because the printer is in roll paper mode, and macOS hides sheet options when only roll media is detected. That is why “Cut Sheet” does not appear in Adobe Lightroom Classic or the system print dialog. To fix it, first switch the printer out of roll mode in its menu by selecting “Remove Roll Paper,” even if no roll is installed. Then insert a single sheet into the front tray and confirm the paper type to force sheet mode. Next, on your Mac, remove the printer in System Settings → Printers and Scanners, reset the printing system, and restart the Mac. After reboot, add the printer again and make sure “Use” is set to “Epson P5370 Series,” not AirPrint. If needed, add it manually via IP using LPD. After this, “Cut Sheet” or “Front Tray” will appear. This works because Epson reports paper sources based on its physical state, and macOS only shows what the printer reports. Resetting both sides forces the correct configuration to load.
$58 USD in 1 day
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Hola, Entiendo perfectamente la frustración. El problema que experimentas con tu Epson SureColor P5370 en macOS Tahoe es un conflicto recurrente en equipos con Apple. Puedo ayudarte a solucionar eso.
$100 USD in 1 day
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