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Manager - Technical Support

Looking for an experienced technical support manager that can provide assistance as we set up our team.

You have call center/online chat support experience, some technical background and familiarity with SaaS platforms are an asset.

You will assist with:

- Strategic planning with the business owner and hiring to set up the team

- Leading the team

- Developing metrics and SLAs to measure performance

- Developing training materials

- Other responsibilities as assigned by the business owner

English Required, multilingual (especially Arabic and German) a strong asset.

Kĩ năng: Hỗ trợ kĩ thuật, Quản lí, Hỗ trợ khách hàng, Hỗ trợ điện thoại, Employee Training

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Về Bên Thuê:
( 6 nhận xét ) Riyadh, Saudi Arabia

ID dự án: #28591808