Part-Time Network Support Scheduler

@ExpertNetworkEng

Hello, I’m a Senior Network & Security Engineer with 10+ years of hands-on experience designing, implementing, and migrating enterprise and service-provider networks. I specialize in Network Security, SD-WAN, routing & switching, enterprise wireless, and secure network architecture, helping companies modernize legacy networks, improve reliability, and reduce WAN costs. Core expertise: - Firewalls & Security: FortiGate, Palo Alto, Cisco ASA / Firepower IPsec & SSL VPN, site-to-site, remote access, policy design - Routing & Switching: Cisco ASR/ISR, Catalyst, Nexus, Juniper Routers (M10, MX 960) and SRX 500 (BGP, OSPF, EIGRP, IS-IS, MPLS, VLANs, STP, HSRP/VRRP) Enterprise LAN & campus design - LAN Switching (Multi-Vendor): Cisco, Juniper, Meraki, HP, Aruba, FortiSwitch Access/core design, redundancy, QoS, segmentation - Enterprise Wireless: Cisco WLC & APs, Cisco Meraki Wi-Fi, Ubiquiti, Aruba Wi-Fi, FortiAP Coverage design, roaming, security, troubleshooting - SD-WAN: Fortinet SD-WAN, Cisco SD-WAN (Viptela), Cisco Meraki (hub-and-spoke, MPLS + Internet, segmentation, HA, traffic steering) - Cloud & Hybrid Networking: AWS / Azure / GCP Site-to-site VPN, routing integration - Network Automation: Python Certifications: CCIE Enterprise Cisco Certified Specialist – Enterprise SD-WAN Implementation CCNP Data Center CCNP Security Juniper JNCIA-Junos, JNCIA-Cloud If you share your current setup and goal, I can propose a clear and practical solution. Best regards,

@mhamdy1

As a seasoned IT professional and staunch problem solver, I believe I am an excellent fit for your Part-Time Network Support Scheduler position. My extensive experience in network administration has equipped me with the knowhow to handle a variety of connectivity issues that arise on daily basis. Whether it's fixing Wi-Fi disruptions or addressing router problems, I'm comfortable dealing with them all. Your requirement for consistent monitoring during your service window aligns perfectly with my availability and strong commitment to prompt turnarounds and seamless scheduling. I am familiar with the tools you've mentioned; I've used both Freshdesk and Google Calendar extensively throughout my career, ensuring that every interaction is logged in detail and appointments are efficiently scheduled with the right engineer. Moreover, working as a technical writer, researcher, and ICT consultant, I have honed my communication skills to ensure clarity and friendliness in every interaction. I understand the importance of not just resolving the immediate issue but also ensuring the customer feels valued throughout the process. Given my skill set, passion for IT resolution, and dedication to customer satisfaction, I'll be thrilled to keep the queue clear for you and your clients!

@rsr706

Hello, I am very interested in your Part-Time Network Support Scheduler position. I can handle 15-20 inbound calls daily with professionalism and patience. I am fluent in Hindi and can communicate in English for data entry and emails. I am good at customer support, scheduling appointments, and maintaining records in Excel. I am a quick learner, reliable, and can start immediately. I will ensure every customer is treated well and all details are logged correctly. I can work flexible hours and I am committed to providing excellent support for your MSP helpline. Thank you for considering my proposal. I look forward to working with you.

@mulimbaapatsa4

Hi, I'd love to support your MSP help desk. With a strong background in IT infrastructure, network troubleshooting, and end-user technical support, I'm confident handling 15–20 inbound support calls while keeping your queue organized and your customers well looked after. I’m comfortable troubleshooting common network issues such as Wi-Fi connectivity, router status, internet outages, and basic device configuration. When an issue requires escalation, I can accurately document the interaction in Freshdesk, assign the correct priority, and schedule the customer with the appropriate engineer in Google Calendar within minutes. What I offer: Prompt call handling with a professional, friendly approach Solid understanding of everyday networking terminology (Wi-Fi, routers, LAN/WAN, DNS, DHCP, ISP outages) Accurate ticket logging and clear technical notes Reliable scheduling and strong attention to detail A quiet workspace, stable internet connection, and commitment to your service hours (Mon–Fri, 9 AM–1 PM EST) I understand that customer experience is just as important as technical knowledge. My goal is to resolve simple issues on the first call whenever possible and ensure every escalation is seamless. I'm available to start immediately and would be happy to discuss your workflow and expectations. Best regards, Apatsa Mulimba

@ishita3307

Hello, I believe I would be a good fit for this role because the position requires more than just answering calls—it requires patience, clear communication, careful documentation, and the ability to follow a defined process consistently. I have strong verbal communication and people-handling skills, and I am comfortable listening carefully to someone who may be confused or frustrated and guiding them through a problem calmly. I am also organized and responsible when handling multiple tasks, which would help me maintain complete Freshdesk notes, assign the correct priority, and schedule the appropriate follow-up without missing details. Although I am at the beginning of my freelance career, I am a quick learner and comfortable following scripts, instructions, checklists, and escalation procedures. Since you provide the VoIP system, call-flow script, and troubleshooting cheatsheet, I am confident I can learn your workflow and handle common network-related requests such as connection checks, router reboots, and basic outage verification. I understand that your key expectations are quick call answering, accurate documentation, and correct scheduling. I would take those requirements seriously and make consistency and reliability a priority. I would be happy to learn your system and become a dependable part of your support process. Thank you for considering my application.

@Gracekika25

Hello, My name is Grace, and I’m a native English speaker with previous customer care experience. I’m confident in communicating with customers, following procedures, documenting interactions accurately, and handling support requests professionally. I have a good understanding of everyday networking and technical troubleshooting, and I’m comfortable learning and following your call-flow script and escalation process. I’m reliable, organized, and available to start immediately during your required service hours. I’d be happy to help keep your help-line queue clear and ensure every caller receives friendly and efficient support. Thank you for considering my application!

@bhaskark96

Hi, I’d be happy to support your MSP help-line. I have a good understanding of basic networking and can handle troubleshooting, follow your script, update Freshdesk, and schedule appointments in Google Calendar accurately. I’m reliable, professional, and comfortable handling a steady volume of support calls while keeping the queue organized.

@tinkun3

Dear Client, I am interested in working as your Remote Technical Support Help-Line Agent. I understand that the role involves handling approximately 15–20 inbound calls per day, assisting customers with basic network-related issues, following the provided call-flow script, updating Freshdesk, assigning priority tags, and scheduling remote or on-site appointments through Google Calendar. I am comfortable communicating professionally with customers, following instructions carefully, documenting call details accurately, and handling tasks in a timely and organized manner. I am also willing to learn and follow your troubleshooting procedures, escalation guidelines, and software tools. I can work during your required Monday–Friday, 9 AM–1 PM EST service window and will maintain a quiet and professional workspace. I would be happy to complete a test call or training session if required. Please also let me know the hourly rate and payment terms for this position. Thank you for considering my proposal. I look forward to working with you. Best regards, Tinku Nath

@emadn0

Dear Hiring Manager, I am Emad Nore, Senior IT Support Engineer and Azure Administrator representing NOREX IT Solutions. With over 12 years of enterprise IT experience across the UAE and GCC, I specialize in Azure administration, Microsoft 365, Intune/Autopilot, Active Directory, and ITSM platforms. Our team at NOREX provides reliable remote IT support and network management for MSPs and enterprise clients. I have personally handled 500+ user environments, ensuring uptime, endpoint compliance, and secure operations. For your project, I can efficiently manage 15–20 inbound calls daily, provide L1–L3 technical support, and maintain SLA-driven performance. My background includes incident resolution, automation via PowerShell, and cybersecurity coordination with Help AG. You can expect: • Fast and accurate troubleshooting • Clear communication and documentation • Proven reliability and professionalism Let’s connect to discuss your requirements further. Best regards, Emad Nore Senior IT Support Engineer | Azure Administrator NOREX IT Solutions

@shreyascn69

Hi, I’m interested in this role. I can handle 15–20 inbound calls per day, follow your troubleshooting script, and assist customers with basic network issues such as Wi-Fi connectivity, router checks, reboots, and outage verification. I’m comfortable documenting calls accurately in Freshdesk, assigning priority tags, and scheduling engineer appointments in Google Calendar. I’m a quick learner and can follow your troubleshooting cheatsheet and escalation process carefully. I’m available Monday–Friday during the required 9 AM–1 PM EST service window and can commit to the 20-hour weekly schedule. I’m reliable, organized, and focused on providing friendly customer support.

@azizbeka24

Hi, I’m interested in supporting your MSP help-line and I’m comfortable handling first-line network troubleshooting in a structured call environment. I can assist users with common Wi-Fi, router, connectivity and basic network issues, follow your troubleshooting script, document each interaction clearly in Freshdesk, assign the appropriate priority, and schedule unresolved cases with the correct engineer in Google Calendar. I understand that speed and accuracy are important here — especially answering promptly, keeping complete call notes, and making sure escalations are scheduled immediately after the call. I’m also comfortable following an escalation process rather than attempting unnecessary fixes when an issue requires an engineer. One question before we start: when you mention 9 AM–1 PM EST, do you mean Eastern Time including daylight saving (EDT during summer), or fixed EST year-round? I’d be happy to learn your call-flow script and escalation procedure and get started.

@Shriniwasmaurya2

IAM professional with 3+ years of experience in Identity and Access Management (IAM) with strong expertise in SailPoint Identity IQ (IIQ), access governance, provisioning, and lifecycle management. Hands-on experience in application onboarding, connector configuration, certification campaigns, and IAM operations. Skilled in troubleshooting IAM incidents, monitoring scheduled jobs, and performing log analysis to maintain secure and compliant access across enterprise environments.

@shahfaisal8

Hello, I’m interested in this role. I have around 9 years of IT experience, with strong hands-on experience in network and network security support. I’m comfortable troubleshooting common issues such as Wi-Fi/connectivity problems, router and switch issues, IP/DHCP/DNS-related problems, and guiding users through basic troubleshooting and equipment reboots. I can also recognize when an issue requires escalation. I can reliably follow your call-flow, document calls in Freshdesk, assign priorities, and schedule the appropriate engineer in Google Calendar. I understand the importance of quick response times, accurate notes, and correct scheduling for keeping an MSP help desk running smoothly. I’m available during your required Monday–Friday, 9 AM–1 PM EST window and can quickly adapt to your scripts and escalation procedures. Thank you for considering my bid.

@sayis86

Hi there! I would love to support your help-line team. I have strong communication skills, a quiet workspace, and a solid grasp of everyday networking terms. I am fully comfortable handling inbound calls, logging tickets accurately in Freshdesk, and managing Google Calendar scheduling promptly. I can commit to your 09:00–13:00 EST window and start right away. Looking forward to keeping your queue clear!

@nurhalimaa3

With a rich background in data management, I believe I am well placed to excel at the Part-Time Network Support Scheduler role you've described. While my primary skills are centered around Autocad, translation and data entry, these very skills have honed my attention to detail and unwavering commitment to logging information accurately, something that is fundamental to this role. In my current job, where adherence to schedules is paramount, I've honed my time-management skills to ensure that no task or call goes unanswered for longer than necessary. Your clear expectations for this role - answering calls within three rings, completing notes comprehensively and ensuring appointments are properly scheduled are all targets I'm confident of achieving while demonstrating consummate professionalism. Moreover, having spent seven years as an electrical engineer and an additional year in QC ensure I have a solid grasp of everyday networking terms-a skill that will be invaluable in troubleshooting the basic network issues that come up frequently on your help-line. Plus, my soft-spoken voice paired with my personable demeanor sets a perfect tone for technical queries ensuring a positive customer experience on every call. Join forces with me for thoroughness and efficiency in your queue keeping operations.

@Winay7777

I work for HP SmartFriend as a Technical Support Representative. Dealing with Network related issues is a daily go through in here. We usually have to go more deep for troubleshooting than what you described which includes running cmd, logging with the IP address in the browser, checking dricers for that particular device, etc,. until the issue's fixed. I'm pretty this will be a piece of cake for me. Do hit me up if You're Interested.

@hazelnut121187

Hi, This is Giselle from Philippines. I understand and agree with your terms. Let me know if you find my work experienced acceptable for the job.

@milindschiprikar

Deep expertise in routing protocols (BGP, MPLS) and — critical for complex maritime networks. Advanced skills in network troubleshooting, escalation leadership, and seamless upgrade execution. Experience designing and adapting lab environments (GNS3, EVE-NG, PNETLab, CSR1000v) — showcasing your ability to simulate, test, and deploy reliable solutions. A methodical approach to documentation, training, and visual teaching aids, ensuring crew and operators can maintain systems effectively.

@pauljoshuaea

Hi, I’m an experienced L2 Technical Support Engineer with a strong background in network troubleshooting, VoIP, customer support, and ticket management. I’m comfortable handling Wi-Fi, router, connectivity, and basic network issues while following established troubleshooting and escalation procedures. I can reliably cover your Mon–Fri service window, handle inbound calls professionally, document each interaction accurately in Freshdesk, assign the correct priority, and schedule follow-up sessions in Google Calendar. I’m used to working in support environments where response time, clear communication, accurate documentation, and proper escalation are critical. I’m ready to start and would be happy to support your MSP help-line. Thank you, Paul