Telecom Technical Support Telecaller

@bhaskark96

# Telecommunication Technical Support Proposal Hello, I have over 12 years of experience in IT and network support, including telecom services, VoIP, SIP trunking, router configuration, and customer troubleshooting. I am comfortable handling inbound support calls, diagnosing connectivity and voice issues, guiding customers through resolutions, and documenting cases accurately in ticketing systems such as Zendesk. I can provide professional and patient customer support, maintain detailed ticket notes, follow escalation procedures, and ensure customers remain informed until their issues are resolved. My background in networking, VoIP, Windows, and general technical support allows me to efficiently handle both telecom-related and basic software or hardware concerns. I am confident in delivering high first-call resolution rates, excellent customer satisfaction, and accurate case management. I look forward to discussing how I can support your team.

@shreyap217

Hello, I’d be interested in working as your front-line technical support telecaller. I’m confident communicating with customers calmly and professionally, understanding their concerns, troubleshooting issues step by step, and explaining technical solutions in simple language. I’m comfortable working with telecom-related issues such as voice services, mobile data, SIP-related problems, handset registration, and basic router troubleshooting. I can also handle common software and peripheral-related questions when needed. I understand the importance of accurate CRM documentation, so I’ll maintain concise and clear Zendesk/ticket notes covering the issue, troubleshooting steps, resolution, and any escalation requirements. My focus would be on providing a positive customer experience while maintaining efficient call handling, strong first-call resolution, and proper follow-through on escalated cases. I’d be happy to discuss the workflow, shift requirements, and support process in more detail. Best regards, Shreya

@Shalendersingh11

Hello, I am an experienced Telecom/SA Engineer with 6+ years of experience in telecom, broadband, fiber optic networking, customer support, and LCO management. I can provide professional technical support to your customers, troubleshoot broadband/connectivity issues, assist with router and network configuration, handle customer calls calmly, and maintain accurate CRM/ticket notes. I am also comfortable with technical escalations and coordinating with engineering teams for unresolved issues. I am confident that my telecom knowledge, customer-handling skills, and troubleshooting experience make me a strong fit for this project. I am available to start and would be happy to discuss the requirements.