I have a taxi company. I have Voip Polycom 411. I like to see the caller id on the phone to appear on my PC on the Excel sheet. Phone number, Name and time of the Call.
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I think so you so need IVR Incoming Call, To get back audio , this is about tariff ? you can get IVR Automatic incoming call and save result in DataBase or CSV
Hi Sir, I am customer service experienced, inbound and outbound. I think i can help you to maintain the CRM as you have explained. Feel free to send me a message to discuss further opportunities.