Hi There,
Hope you are doing great!
I've carefully read the job description, I am a Salesforce certified developer & consultant with 9+ years of experience. I've deep expertise in Salesforce Sales Cloud, Service Cloud (CTI, Reports & Dashboard, Web to lead, Automations), Marketing Cloud, Communities, Lightning Migration | Components, AppExchange Development.
I've worked on a number of Twilio and Salesforce CTI Integration projects in the past, I have Integrated multiple types of CTI applications with Salesforce like: Twilio, Zoom, Avaya, 8x8, 3CX softphone, and RingCentral. I have experience in integrating Salesforce with external systems using SOAP/REST API Services and Middleware tools such as Informatica, Jitterbit and MuleSoft.
Using Computer Telephony Integration (CTI) for Salesforce, I can do all kinds of fun stuff, such as the following.
- Enable One to One Messaging in Salesforce
- Set up a SMS Inbox Integration
- Send Bulk SMS to Members of a Campaign
- Send SMS from Process Builder
- Push Messages and Message Status Updates to Salesforce
- Use Personal Phone Numbers with Salesforce Contacts
- Forward Incoming Phone Calls to Salesforce Managed Numbers
- Create Chatter Notifications on Incoming SMS
Do let me know, if I can work with you in any case related to it, i appreciate your time in reading this.
Thanks,
Kumar Abhineet