Committed Part-Time Female VA Customer Support for an E-commerce German Store Needed ASAP.
$250-750 USD
Thanh toán khi bàn giao
Attention: Read Carefully Before Applying
We are a German lingerie brand looking for a talented and dedicated Virtual Assistant to handle our customer support emails using pre-defined templates and report data in Excel or Google Sheets. This is a part-time remote position with flexible hours.
*Replying to all questions is mandatory.
**Requirements upon hiring: A valid passport or national ID to confirm your identity, and a signed contract with 2 month notice.
Responsibilities:
1. Respond to customer support emails using pre-written templates or write new emails depending on each situation.
2. Efficiently manage and organize incoming customer inquiries, complaints, and other requests.
3. Accurately input and update customer data into Excel sheets or Google Sheets.
4. Prepare and submit regular reports on email support activity.
5. Collaborate with the team to ensure timely and appropriate responses to customer inquiries.
6. Maintain a high level of professionalism and empathy when interacting with customers.
Please note: If you submit your application without carefully considering the job requirements, you are simply wasting your time.
Requirements:
1. Excellent written and verbal communication skills in English.
2. Previous experience in a customer support role, preferably for an e-commerce or fashion brand.
3. Proficiency in using Excel and Google Sheets for data management and reporting.
4. High level of organization and attention to detail.
5. Ability to work independently and handle multiple tasks simultaneously.
6. Eagerness to learn about the brand and product offerings.
7. Knowledge of the German language is a plus but not essential. Choose your answers wisely:
Recent work history: Do you have relevant experience for this role?
-- Put your Answer Here
What are you currently doing? Are you working/studying? Kindly provide more details about your current situation.
-- Put your Answer Here
Are you well-organized, and can you work with Excel files and Google Sheets? Can you report everything related to ongoing cases?
-- Put your Answer Here
How do you stay organized while managing multiple tasks and deadlines?
-- Put your Answer Here
Do you have experience with Shopify and Zoho Mail?
-- Put your Answer Here
Do you understand German? If not, what software do you use for translation?
-- Put your Answer Here
Would you be open to a one-month trial period where your skills will be evaluated, during which you'll be compensated at half of the standard monthly rate?
-- Put your Answer Here
What is the duration of your availability each day? Are you committed to resolving all issues and communicating with the team promptly, including on weekends?
-- Put your Answer Here
Mistakes are part of the learning process. If you make a mistake, do you agree to accept responsibility and report it to us, even if it goes unnoticed?
-- Put your Answer Here
We average 30 emails per Day. Can you handle replying to customer inquiries in German using templated emails and reporting new cases promptly?
-- Put your Answer Here
Are you working alone or with a partner/group/agency?
-- Put your Answer Here
How long are you willing to work with us? What are your career goals?
-- Put your Answer Here
Are you willing to learn about the brand and our product offerings to better assist customers?
-- Put your Answer Here
Tell us about your strengths and weaknesses.
-- Put your Answer Here
Considering that this PART-TIME role involves handling an average of 30 emails per day and reporting on Google Sheets, what is your desired monthly rate? We prefer to pay a fixed monthly rate with weekly payouts to accommodate fluctuations in email volume and ensure you are not underpaid. Please provide your desired monthly rate. This can determine if we can hire you or not. So, don't be greedy.
-- Put your Answer Here
Thank you for your interest, and best of luck with your application!
ID dự án: #36711128
Về dự án
23 freelancer chào giá trung bình$500 cho công việc này
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