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Forum Moderator, Content Contributor, Social Media Engagement Associate

The Mattress Underground (TMU) is currently looking for Forum Moderators. This is a part time position of 20 hours/week. Hours may increase and become a full-time position once training has finalized, complete a 90-day probation and if you wish to grow in the job.

As a member of our team, we will treat you like family and you will see the rewards of your hard work and devotion. Training will be required in the beginning but generally you will be working on your own (online) or alongside the other experienced active forum moderators as a support group.

Job Tasks

· Become familiar with the 30-40 Business Members of the site and well versed with the 12 Mattress Experts that have dedicated forums within the General Forum.

· Perform forum triage Daily

o Read through new posts/threads and decide if they need reply either from the Mattress Experts, the active moderators of the site, or if it is a C2C (Consumer to Consumer) interaction that may or may not need any moderating.

o Spot any spamming activity and ban the spammer from the forum, and their IP address from accessing the forum according to TMU Forum Rules.

o Assign new posts or new threads to other active moderators and to yourself.

o Send notifications to the Experts that have not responded to the posts in their dedicated forums after 36 hours

o Send a compete Forum Triage board to all active moderators with assignments and appropriate notes.

· Perform Content research as needed for postings and add it to the TMU database

· Perform Product & company research as needed for postings and add it to TMU database

· Respond to the new posts assigned to you and any follow ups on any subscriber replies to your assigned threads

· Send an end of the day notes to TMU owner including clocked time (time log) for the day.

· Maintain organizational logs for the TMU database

· Social Media interaction two times a week (if time permits)

Abilities:

· Strong organizational skills

· Demonstrated writing and communication skills

Customer Service Skills

· Ability to do online research on mattress related issues and summarize it

· Any mattress related sales or mattress manufacturing experience would be a plus

Experience in the use Word, Excel, OneNote

· Online Chat experience (not required but a plus)

· Any other technical skill would be a plus (E. G. html or any type of coding, video editing and sharing, image editing etc.)

Kĩ năng: Trợ lí trực tuyến, Nghiên cứu, Hỗ trợ khách hàng, Đăng bài lên Forum, Quản lí dự án

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Về Bên Thuê:
( 0 nhận xét ) Canada

ID dự án: #31895130

26 freelancer chào giá trung bình $13/giờ cho công việc này

mohamedBJ

Hi I am an experienced forum moderator and can start right away I can do this project for $ 5 per hour As a freelancer, I try to make my clients' lives easier by giving them a positive experience and handing over qua Thêm

$8 USD / giờ
(14 Nhận xét)
5.0
malbakurtulla

Hi, I am interested in your project and I have all the skills you are looking for. Looking forward to your reply. Thank you!

$15 USD / giờ
(19 Nhận xét)
4.9
liveexperts123

Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the Thêm

$50 USD / giờ
(9 Nhận xét)
5.4
anzarulislam

Agreed all! Hello, I have completed many projects like your last 7 years. I am Highly interested. I will do it for you. If I can very well then trust me and hire me! I’m glad to answer any questions you may have! Thêm

$15 USD / giờ
(7 Nhận xét)
3.7
(7 Nhận xét)
3.1
(3 Nhận xét)
2.8
varimaxanalytic

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$20 USD / giờ
(1 Nhận xét)
0.8
kathehurta

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$8 USD / giờ
(1 Nhận xét)
0.4
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0.0
Kinzariasat500

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$12 USD / giờ
(0 Nhận xét)
0.0
happyhash97

Hy there, I'm highly interested in this job placement, as the moderator of the forum for TMU. I'm readily available for training and probation period and would love to be a part of TMU family on long term basis. I have Thêm

$8 USD / giờ
(0 Nhận xét)
0.0
(0 Nhận xét)
0.0
Jamesade1

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$10 USD / giờ
(0 Nhận xét)
0.0
dsumon334

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(0 Nhận xét)
0.0
titoaritra

I WOULD LIKE TO SEE MYSELF IN A RECOGNIZED POSITION IN THE CORPORATE WORLD. HARDWORKING, CONFIDENT AND DYNAMIC PERSONALITY HAVING ABILITY TO WORK IN CHALLENGING ENVIRONMENT AND HAVE AMBITION TO ACHIEVE SUCCESS THROUGH Thêm

$12 USD / giờ
(0 Nhận xét)
0.0
illeniel

Hello there! I am well rounded in the administrative department and readily available to work. Fully versed in fluent English Language, Microsoft office, fabulous customer service and a flexible schedule. I am availab Thêm

$9 USD / giờ
(0 Nhận xét)
0.0
canadianinnica

I live online and moderate numerous groups already. Supporting businesses with their online business development is one of my passions! I run pages and groups for numerous businesses and would love to support you!

$15 USD / giờ
(0 Nhận xét)
0.0
abhishekraushan2

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mwangechi986

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(0 Nhận xét)
0.0
(1 Nhận xét)
0.2