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German Phone Support for 5 Ecommerce Websites

We need a customer assistant specialist to provide live call answer services in German for 3-5 small web stores currently operating in the Netherlands, expanding to Germany.

Each web store sells only a single product.

Estimated phone volume is between 5-7 calls per day per website for a total of 15-20 calls per day. Each call lasts between 2-5 minutes.

Requirements:

- Monday - Friday between 9.00 - 17.00 CET

- A template with FAQs will be provided for you for each of the web stores and its products

- All calls will be recorded and the recordings reviewed.

- Must be a fast, reliable internet connection for Voice over IP client or provide a reliable phone number. Must use their own headset connected to the computer for voice calls.

Responsibilities:

- Answer product related questions

- Respond to inquiries about delivery

- Take notes and document all calls in CRM system (Zendesk or other)

- Capture email address and personal information for follow up

Must have

- Expertise working over the telephone in requested language: German & English

- Additional languages desirable.

- Ability to optionally work (optionally) of the required hours is welcome

This is project where you need to be flexible about the requirements. At the same time you are answering calls, we are building a software system to work to help answer those calls. Requirements are sure to change, but you will have an opportunity to accept/decline any scope of work changes with no impact to your job rating.

We are looking for a long-term partnership to grow out of this project. There is some possibility of expansion to email and chat. Also additional languages.

Kĩ năng: Trợ lí trực tuyến, Hỗ trợ khách hàng, eCommerce, Tổng đài, Xử lý điện thoại

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Về Bên Thuê:
( 0 nhận xét ) Utrecht, Netherlands

ID dự án: #21206573

17 freelancer đang chào giá trung bình €24/giờ cho công việc này

TheInnoVibes

Hello [login to view URL] [login to view URL] [login to view URL] [login to view URL] [login to view URL] Hope you like these. Looking forward for your kind Thêm

€27 EUR / giờ
(27 Nhận xét)
6.5
ykarora26

Dear, hiring manager! I have read your project description carefully, I have completed previously the project similar to your project. It is easy for me to build a such website. I am expert in PHP, Wordpress and javas Thêm

€18 EUR / giờ
(36 Nhận xét)
5.6
VOTIKO

Hi We are expert in customer support and We can provide you customer support on Call / Email and chat for E-commerce store. We have a team of customer support agents with excellent communication skill. We can provide Thêm

€18 EUR / giờ
(6 Nhận xét)
4.9
xtreemsolution

Ready to talk with the best and cost-effective solution as well as long term working commitment:) I have checked the requirement and I would like to say that I can provide you complete solution as per your vision whic Thêm

€18 EUR / giờ
(4 Nhận xét)
5.1
AlexeyKala

♠ No problem ♠ I read your description I am a Senior Web Developer with 10 years of experience. PHP, NodeJS, ASP.NET Angular, React, Vue, HTML are my mastered skills. [login to view URL] [login to view URL] [login to view URL] petb Thêm

€27 EUR / giờ
(3 Nhận xét)
4.4
javedaasim

Our company provides a Lead Generation Service via the Installation of a Live Chat Box on websites. The service allows your website’s visitors to immediately interact and connect with a LIVE PERSON 24/7/365. Our Live C Thêm

€27 EUR / giờ
(4 Nhận xét)
4.3
Solaristech

Hi, I specialize in website design and development and am excited for this opportunity to work with you in accomplishing your goals. We have developed thousands of websites in many programming languages for clients all Thêm

€22 EUR / giờ
(4 Nhận xét)
3.9
codemile

Hi, I have gone through your project description and can give you a complete assurance that I can do the job. Have 10+ years of experience in Web Development using a large variety of programming languages, frameworks, Thêm

€30 EUR / giờ
(2 Nhận xét)
2.0
Devam1

We are providing services to UK clients, let me know if you are looking for best customer support we believe in "You Succeed, Our Support" We also help you with different ideas as per your targeted market so that you c Thêm

€18 EUR / giờ
(0 Nhận xét)
0.0
shefalibsoni

Hello, I have gone through your project requirement, as per your requirement, I can design and develop a platform through you can manage calls with the customers and web store. I have more than 6 years of experienc Thêm

€20 EUR / giờ
(0 Nhận xét)
0.0
mohamedwally6

Hallo, This is Mohamed Wally 29 years old living in Germany with 3 languages skills (Arabic - English - German ) and very good experience in international business such as Banking or Financial service, Call Center, Cus Thêm

€23 EUR / giờ
(0 Nhận xét)
0.0
akiramatsui0305

Hello, Greetings! I have read your project description in carefully. I'm very interested in your project. I am an excellent Full-Stack Web development expert. I can start work right away and I can dedicate full time Thêm

€25 EUR / giờ
(0 Nhận xét)
0.0
idealdesginers

We develop all types of websites and android application in one platform. We are Developers, Not Broker or Agents. 1. WEB HOSTING 2. DOMAIN REGISTRATION 3. WEBSITE DESIGNING & DEVELOPMENT 4. E-COMMERCE WEBSITE DES Thêm

€27 EUR / giờ
(0 Nhận xét)
0.0
Drivedigital91

Hello there, You can have these services for your project. -Great Communications -Creative designs -Clean Code by 7+ year experienced expert developer -Dedicated Project Manager -Dedicated Server Manager -Project Analy Thêm

€27 EUR / giờ
(0 Nhận xét)
0.0
kohlivishal

Data entry

€22 EUR / giờ
(0 Nhận xét)
0.0
ambikh

We can do this task with good quality. Please contact us. About us: Quality Software Test Pro pvt ltd is established in 2019, its is a recruitment, testing solutions and business outsourcing organization. Please cont Thêm

€35 EUR / giờ
(0 Nhận xét)
0.0
langelotz

Native German speaker located in Cambodia. Experienced in sales via phone or direct. Available during any time of the day. Professional customer problems/inquiries solving. Relevant Skills and Experience Sales and cus Thêm

€30 EUR / giờ
(0 Nhận xét)
0.0