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Help Desk Technician Tier 1 Support

$2-6 USD / hour

Đã đóng
Đã đăng vào hơn 7 năm trước

$2-6 USD / hour

Hello, We are looking for smart, intellgent, commited, and honest Sales rep, and Technical support employee,. They must have strong command of English language, someone who can read and write perfectly well. They must have ample customer service experience. Hired worker wil be handling our online customers using live chat, answer questions about our services, creating ticketings, Tasks can include installing and configuring computer systems virtually, diagnosing hardware/software faults and solving technical problems, either over the phone or face to face. Worker must know how to use, navigate salesforce or other ticketing softwares we throw at them. etc. As a technical support/helpdesk employee, you’ll be monitoring and maintaining the computer systems and networks within the firm. If there are any issues or changes required, such as forgotten passwords, viruses or email issues, you’ll be the first person employees will come to, relating to customer issues. Technical Support: Some tasks you may be involved in include: • Working with customers/employees to identify computer problems and advising on the solution • Logging and keeping records of customer/employee queries • Analysing call logs so you can spot common trends and underlying problems • Updating self-help documents so customers/employees can try to fix problems themselves • Working with field engineers to visit customers/employees if the problem is more serious Sales Rep and Technical Support: To be considered for this role, you will possess: Excellent computer skills. Exceptional communication and negotiation skills. Ability to type a minimum of 50 wpm. Strong typing and verbal communication skills. Call center experience is a PLUS! 4-5 years experince will be amazing! Required Education / Certifications: High School Diploma plus 6 years of technical or customer support experience (Associates Degree + 4 years or BS + 2 years) In addition, you have the following skills & abilities: Analytical Thinking Interpersonal Awareness Leadership Oral Communication Personal Credibility Positive Attitude Problem solving Responsibility Teamwork Motivation Reliability Adaptability Stress Tolerance Communication Time Management Resourceful Punctual Decision Making Multi – tasking Respectful,
Mã dự án: 11444890

Về dự án

33 đề xuất
Dự án từ xa
Hoạt động 7 năm trước

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33 freelancer chào giá trung bình $5 USD/giờ cho công việc này
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Hi, I am ready for your help desk technician Already I have completed over 100 project in freelancer, especially in data entry, web research & also few calling tasks. As per your project requirement I am sure I can do your task. Your work will be in safe hand, as once I take the responsibility, it will be completed within the given time period. Waiting for your response. Thanking You. Regards Ambika N
$4 USD trong 20 ngày
5,0 (99 nhận xét)
6,2
6,2
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Hello there my beloved employer, I have gone through your project description and clearly understood what you need me to do. Let me show you my reliability, dedication, honesty, accuracy, attention to details, etc., I may not be in the top of the bidders but I might be in the top for the quality of work that I do. Instead of giving this work to an agency who will split up the work among the worst and best freelancers, you better award it to me to get only the best result with 0% errors. You can just test me for a week so you will get to understand that I am the best fit for this position. I don't want to talk more about me because when we do the trail then you will get to know everything about me in real than words. Most of the employers here hire me after the test to make sure that they hired the right person. So I humbly request you to reply me so that I can prove myself. None of my past clients leave a bad feedback on my profile because I work for their satisfaction not only for the money. This is the reason behind my success. I assure you that my work will have 100% accuracy and satisfactions of yours is always guaranteed. Let me show you how I am eligible to do this task. Let me know your thoughts. Looking forward for your reply. Thanks.
$4 USD trong 20 ngày
4,6 (65 nhận xét)
6,6
6,6
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I can help you with this task. I have more than 5 years of experience as an IT servicedesk Engineer. I am a full time freelancer and you can expect complete dedication. If you're interested, please contact me. Thank you!
$6 USD trong 20 ngày
5,0 (3 nhận xét)
3,4
3,4
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Hi, I have read and understood the project guideline, so you can trust my sincere indulgence both in quality and time frame. I have done similar projects in the past. I will like to use my experience to serve you better. If you will give me a chance, I will ensure that you're satisfied. I'm sure we can work together. Please reply, I will tell you more about my experience as we chat. A trial will convince you. Thanks
$4 USD trong 20 ngày
3,1 (4 nhận xét)
2,6
2,6
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A proposal has not yet been provided
$7 USD trong 3 ngày
0,0 (0 nhận xét)
0,0
0,0
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Dear sir, I do posses all requirements. I am really willing to work for you. Thank you
$4 USD trong 10 ngày
0,0 (0 nhận xét)
0,0
0,0
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My experience within demanding, high volume call center environments will prove to be valuable when fielding your customer inquires over telephone, email, chat, or social media at a consistently high standard. As per the descriptions of the roles that are available, I would accept an offer as a "Sales Rep and Technical Support."
$6 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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I am motivated to achieve great results and follow precise instructions. I also ensure to carry my work in a disciplined and timely manner, so you can rest assured that the work will be done way before the deadline.
$5 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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We are currently handling the customer support requirements of various companies in the US. We do chat support, email support and answer calls. We use the client's project management or ticketing system. We have also created our own ticketing system.
$6 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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best with my concentration of work with hardworking
$6 USD trong 30 ngày
0,0 (0 nhận xét)
0,0
0,0
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Sir, with due respect, i would like to state that i have a very good communication skill, worldwide. and i know around 6 languages of the world and i am well trained in SAP(system. application products in data processing),ERP(enterprise, resource,planning) system. i have experience about 8 years in home and abroad. now i am willing to build my career as a good free lancer. i am expert in data entry, web research, web scraping, customer support and call center job. i can work in flexible hours as per criteria. Please consider my application for this project. Thanks Faisal faizur Skype: faisal33564
$3 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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A proposal has not yet been provided
$5 USD trong 10 ngày
0,0 (0 nhận xét)
0,0
0,0
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A proposal has not yet been provided
$5 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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Hello, I am writing to express a strong interest in the "Help Desk Technician Tier Support" position with your company. I possess 6-year extensive experience in the customer service field. Due to my enthusiasm and commitment in this field.I have the ability to become a central member of your team. Based on my understanding of the position and your organization, here are the highlights of my qualifications and background that seem most relevant to meet your needs: • Highly skilled in listening and responding to customers’ needs and concerns • Demonstrated ability to provide information regarding products and services • Effective capability of handling complicated concerns and managing complaints • Able to record details of customer contacts and follow-up actions taken • Comprehensive knowledge of researching answers and solutions Furthermore, I possess a professional demeanor, and good communication and negotiation skills. Being dependable and assertive, I would welcome the opportunity to further discuss my qualifications and skills with you in detail at your most convenient time. Thank you for your time and consideration. I look forward in hearing from you soon. Sincerely yours, Mark Nuyles
$5 USD trong 40 ngày
0,0 (0 nhận xét)
0,0
0,0
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I am ready to work with you, if you see my profile , you can see there , that i am good worker in Armenia, and i work and service a lot of big companies in Yerevan.
$5 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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I had an experience, Handled technical support calls for UK and US based users.. Have Desktop, server knowledge and will learn new things little fast
$5 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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I have a total of 8 years in the technical support field. I believe that my skills are enough for this post. I am reliable, hard working, and responsible. Please check my profile for more information.
$6 USD trong 30 ngày
0,0 (0 nhận xét)
0,0
0,0
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A proposal has not yet been provided
$4 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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I worked for more than 8 years on helpdesk tier 1 support in IT field
$5 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0
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hi I have worked in Universe IT Limited, Who run NON-voice Campaign (Royal Sea Cruise) I also worked in SKY TECH Solution Limited where the run Voice Campaign on Merchant Cash Advance (MCA), MD (Airduct Cleaning), Hero Project. So i think i will be better than any one for this project. I am currently working in comonwealth edison as call center agent thanks
$4 USD trong 20 ngày
0,0 (0 nhận xét)
0,0
0,0

Về khách hàng

Cờ của UNITED STATES
Burtons, United States
4,9
55
Thành viên từ thg 3 9, 2011

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