All service appointments will be listed here.
Tracks service orders with instant updates on current status
Escalation management to update you on any jobs that are new, past-due, critical or needs to be invoiced.
Email job status changes to supervisor or manager
Service Scheduling Management
Flexible scheduling options to allow for specific time, time slot or day.
Ability to resort or reroute jobs.
Ability to assign and reassign technicians to specific jobs.
Dispatch service personnel quickly either by issuing work orders, sending via email and listing on dispatch dash board.
Track your customer's equipment inventory from purchase
Instant access to equipment service history and preventative maintenance schedules
Automatically warn when equipment is due for service.
Service contracts and agreements management
Setup limited, full, hours or dollar value contracts
Ability to send out renewal notices
Options to renew contracts.
Ability to track profitability of contract.
Warning to indicate when contract is near to losing money
Ability to store service manuals and other related service information
Integrated knowledge base with search function.
All sourcecode must be transferred on completion of projects.