As a technical support/helpdesk employee, you’ll be monitoring and maintaining the systems and networks within an organisation in a technical support role. If there are any issues or changes required, such as forgotten passwords, or email issues, you’ll be the first person employees will come to.
Tasks can include installing and configuring our software, diagnosing hardware/software faults and solving technical problems, either over the phone or email or live chat.
As technical support, you may also be known as a helpdesk operator, technician or maintenance engineer.
You will work for software providing after-sales support .
Some tasks you may be involved in include:
Working with customers to identify problems and advising on the solution
Logging and keeping records of customer queries
Analysing call logs so you can spot common trends and underlying problems
Updating self-help documents so customers can try to fix problems themselves
Testing and fixing faulty features
You should have the following technical experience:
Linux and being able to install software and Troubleshoot on Linux
SIP trace and understanding of SIP protocol
Experience in multiple class4 softswitch vendor
Experience in SQL and or postgress
21 freelancer đang chào giá trung bình $9/giờ cho công việc này
I work on IT management more than 20years, family network,servers,security,virtualization,cloud,linux,windows etc. I work for IT porposal,plan,project management,implement,setup,IT management
i am an expert System network administrator for 8 years . i am expert with linux and windows server . i have experience with level 2 -3 technical support. kindly hire me for the task
I worked a lot with this kind of stuff I can do full time work if needed. I have already many experiences working remotely as IT Technical Support i just love working in this kind of field.
I have got good experience in this and I would like work on this project. Relevant Skills and Experience I have worked on similar projects and got all the required skills mentioned in the project description.