Customer service call logger

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Project Title: Customer service call logger

Description:

- I am looking for a freelancer to help me create a customer service call logging system specifically for support calls.

- The ideal candidate should have experience in developing call logging systems and be familiar with technical support processes.

- The project requires the freelancer to use a provided template for the call logs, so knowledge of working with templates is necessary.

- On a daily basis, we expect the freelancer to log between 50-100 calls, sometimes more.

- The system should be user-friendly and efficient, allowing us to easily track and manage the logged calls.

- Additionally, the freelancer should provide suggestions for improving the call logging process if they have any.

- The project timeline is flexible, and we are open to discussing the timeframe with the freelancer.

- Please provide examples of previous work or relevant experience when submitting proposals.

- If you have any questions or need further clarification, please don't hesitate to ask.

I use already one developed in access but it should be renewed in maybe a webversion because I maybe would like to have so real life data changing (AJAX) in it.

Basically the idea is to log every action we do.

1. Identify cliënt (through list)

Every client is registered in a database with other information like : contact name, number, and other stuff like vat number, agency number, ...

2. Select what kind of call it is: can be 'contract', 'information', 'no show', 'sickness', '...'

3. Field to write information about the call

4. Another field to write 'action steps'

5. Another field to write 'follow up' steps

6. Multiple fields to write additional information.

7. A button to send mail to client -> redirect to outlook

8. Button to close the call or change status of it

9. Date picker and hours in and out.

10. Some other stuff but that's all only input fields that needs to be saved in the database

*Also a client creator wizard to add client to the database and also to modify cliënt information

*A dashboard view to

-create new calls

-view open calls

-view Todo calls

On the dashboard view you should only see quick view of the call like 'client name' and some other information

*A report maker in pdf of the calls whenever we choose a date 'from-to'

*Every one has a login (+/- 20 accounts)

*When you open a call and close, your name should be on it

*A call being edited by someone or active in it can't be edit by someone else (to avoid copyright) except 1 text area

Please talk with me for any requirement and more.

I'm a web designer and front end developer but no time to develop it myself and not enough of knowledge of back end.

The whole project is linked to a database (calls, client files, ...)

Web Development Phát triển phần mềm Phát triển cơ sở dữ liệu UX / User Experience Full Stack Development

ID dự án: #37485890

Về dự án

27 đề xuất Dự án từ xa 1 tháng trước đang mở

27 freelancer chào giá trung bình€218 cho công việc này

ahmadayaz

Hello, my name is Raja Ahmad Ayaz and I am a web designer and front end developer with 10 years of experience in the field. I specialize in creating innovative solutions that meet client requirements. I understand fr Thêm

€250 EUR trong 5 ngày
(6 Nhận xét)
6.0
ayesha0124

Hi there, How r u? I have had a look at ur project i can handle it well as i have experience in Database Development, Full Stack Development, UX / User Experience, Web Development and Software Development. I have worke Thêm

€250 EUR trong 9 ngày
(2 Nhận xét)
5.4
extreamcode

Hi There, I hope this message finds you well. I have carefully reviewed the project details you provided and I am confident that I can assist you in creating a customer service call logging system for support calls. Thêm

€140 EUR trong 15 ngày
(5 Nhận xét)
4.4
Kanwalshaikh06

Hi there I went through your project description and it seems like I am great fit for this job. I have 5+ years of experience on Software Development, Database Development, UX / User Experience, Web Development, Full Thêm

€70 EUR trong 4 ngày
(1 Nhận xét)
2.3
vipulpithiya1448

Hello, my name is VIPUL and I am a web application & desktop application (.NET) developer from India. I have experience in developing desktop applications and web applications using .net. I understand you are looking Thêm

€140 EUR trong 15 ngày
(1 Nhận xét)
1.6
sharmarahulraman

Hello! My name is Rahul and I am a full stack developer with more than 10 years of experience in developing web/mobile apps. I understand from your project description that you are looking for someone to help you creat Thêm

€1000 EUR trong 25 ngày
(2 Nhận xét)
3.5
izhanali77

I see that you need 'a freelancer to help you create a customer service call logging system specifically for support calls', and trust me, I am a perfect fit for this task. Let's discuss this over chat for further det Thêm

€70 EUR trong 1 ngày
(0 Nhận xét)
0.0
MarkMemphis

Dear Thomas C., I prefer Belgium clients. This project seems a piece of cake for me. I finished exactly the same work a month ago. I have deep experience on Software Development, Database Development, UX / User Exp Thêm

€110 EUR trong 3 ngày
(0 Nhận xét)
0.0
MYXH

✍️Dear Client✍️ After reviewing your job details, I understood what you should do and my last project is very similar to your project and I would like to show you my demo. ✅ My Portfolio https://www.freelancer.com/u Thêm

€140 EUR trong 7 ngày
(0 Nhận xét)
0.0
kreativesol

Hi there, I am a seasoned developer with expertise in creating efficient call logging systems. I propose building a user-friendly web version with AJAX for real-time data updates. My approach includes client identific Thêm

€200 EUR trong 7 ngày
(0 Nhận xét)
0.0
Sidrairfan078

Hi, how are you? I read your project details and really interested in this project. I am full stack developer having a 5+ year experience doing similar jobs regarding to these skills Full Stack Development, Web Develop Thêm

€155 EUR trong 8 ngày
(0 Nhận xét)
0.0
aqeelmo143

I appreciate the detailed overview of your project. I understand the need for a comprehensive customer service call logging system and the desire to transition to a web-based solution with real-time data updates. To a Thêm

€150 EUR trong 7 ngày
(0 Nhận xét)
0.0
dataspro

Nice to talk you CHERPION, After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am Thêm

€430 EUR trong 7 ngày
(0 Nhận xét)
0.0
Danielkurt

Hello. As a Senior developer familiar with database development and full stack development, I possess all the skills and expertise required to create a robust customer service call logging system. I will develop a user Thêm

€140 EUR trong 7 ngày
(0 Nhận xét)
0.0