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Help Desk Support

• Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites.

• Ability to work independently at all times

• Work with users and other technical personnel to resolve problems

• Responsible for On Air production support including newsrooms/studios/control rooms

• Knowledge of Production applications an asset (iNews, PRX, Harris systems)

• Answers telephone support requests

• Manage assigned tickets in a timely fashion

• Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied

• Work with users and other technical personnel to resolve problems

• Participates in system maintenance, upgrades, etc

• Installs / upgrades business applications

• Supports remote access (Citrix, VPN, WAN) to business applications

• Supports corporate email on mobile devices

• Creates and updates technical documents for knowledge database

Essential Qualifications / Competencies:

• Bilingual (French and English)

• Flexible to work evenings and weekends if required

• Minimum of 2 years experience with:

• Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010

• Knowledge of network technologies (TCP/IP VPN, DHCP)

• Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM)

• Experience with mobile devices and (McAfee EMM/BES12)

• Experience using SCCM (remote control console)

• Experience with Exchange Management Console - (2010)

• Experience with Active Directory

• Experience with HP Service Manager

• Strong time management and organizational skills

• Strong communication skills and ability to work well under pressure

• Diploma or Degree in Computer Studies or related field an asset.

Kĩ năng: Nhập liệu, Xử lí dữ liệu, Excel, Thiết kế logo, Thiết kế trang web

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Về Bên Thuê:
( 0 nhận xét ) Los Angeles, United States

ID dự án: #19625943

14 freelancer đang chào giá trung bình $29/giờ cho công việc này


Thanks for Reviewing my Bid. My name is AshleyRose.I am an experienced graphic designer having 6 years of experience. I have also done Masters in Marketing I am well aware of how Brand works in the Market and what are Thêm

$80 USD / giờ
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Hi, Client. Nice to meet you. I've read your requirements carefully. I'm a full stack developer who can handle all of web/mobile application and backend and embedded device programming. And I have a great team also. Thêm

$22 USD / giờ
(9 Nhận xét)

Hi, I do have questions for this project due to I learned in experience its better to discuss with the client rather than providing your taste, Its better to know the client and his or her taste regarding design, This Thêm

$50 USD / giờ
(82 Nhận xét)

Hi perterlan I have read the details about your job post Help Desk Support I have following skills : Data Entry, Data Processing, Excel, Logo Design, Website Design Please have a look on prior shortlisted designs: Thêm

$50 USD / giờ
(21 Nhận xét)

Dear my employer! I checked your project carefully. I am deeply understanding the problems you will realize in your project. During 12 years of app development, it's not that difficult for me. By this time I tried Thêm

$22 USD / giờ
(15 Nhận xét)

Thanks for taking the time to review my proposal! I’ve looked over my notes regarding your graphic design needs, and have created a proposal for your project which I feel meets your needs. As a freelance graphic desi Thêm

$20 USD / giờ
(10 Nhận xét)

Corporate Profile : https://www.freelancer.com/u/Technolinks Whatever your desires may be, I can assist! - Hardware and Networking support - Logo/Graphic/Banner Advertisement design - Digital Marketing Consultation - Thêm

$20 USD / giờ
(5 Nhận xét)

Dear client, Already I have understood your project completely. I will create something that you want, If you can describe particularly what you would like, you can get the appropriate service till full gratification. Thêm

$20 USD / giờ
(0 Nhận xét)

I have 6+ years in software industry. Please review my profile to view my skills set. please feel free to contact me.

$17 USD / giờ
(0 Nhận xét)


$16 USD / giờ
(0 Nhận xét)

Hi. please contact me for further discussion or to check on my previous job. we can negotiate till we achieve win win deal. thank u have a nice day.

$22 USD / giờ
(0 Nhận xét)

Message me for my resume

$22 USD / giờ
(1 Nhận xét)

Hey hi, myself Shahid from Pakistan, i have a working on chat support n tickets support from an year for us based IPTV service provider n project got shut down by client end n am sure dat you will definitely get custom Thêm

$22 USD / giờ
(0 Nhận xét)

I am working at Google, I used to work with VMWare in JPMorgan. Let me know what you need and I can do it quickly. Im searching freelance jobs for my first time

$16 USD / giờ
(0 Nhận xét)