Hello Hiring Manger,
I am a trained technical support engineer and Customer service representative with over 4years of professional experience. I have supported several applications in the past and present.
I am experienced in Technical Support Engineer with a demonstrated work history in the information technology and services industry. I am skilled in call handling and branding, supporting customers using call/chat/email support tools, Customer Service, customer ticketing, Documentation and carrying out escalations. I am skilled in installation/download and activation of the windows software and server, An Office 365 technician with specific skills in outlook email server configuration, Onedrive ,Teams,Azure I have great typing skills and the ability to resolve customers issues using relevant probing questions and running advanced troubleshooting steps. I am conversant with command line and powershell and also use of various support tools like the Genesys, ASD, Rave, Zendesk , Slack ,Remote app, Team, Zoom, Google suites etc
I can work remotely and independently, constantly meeting SLA and KPI metrics while functioning as a team player.
I am open to learn and unlearn as need be and I would appreciate to contribute to your company great successes.
Thank you,
Linda