We are looking for a talented and service-oriented Technical Support Agent to join our team. This is a long term full-time salaried position which requires 100% dedication.
- Speaks and writes English fluently and professionally.
- Able to write and exchange emails in English in a professional business setting.
- Able to communicate and coordinate tasks between customers and our team.
- Organized, Meticulous and Detailed Oriented. Obsessed about Details!!
- Have a Positive and Cheerful attitude. Must Love working with people.
- Able to think critically and creatively to come-up with solutions that will delight our customers.
- Must be a fast learner and love learning new technologies and systems.
- Proficient with Microsoft Word, Excel, Email and at doing Internet Research.
- Proficient with Photoshop.
- Familiar with Helpdesk Ticketing systems.
- Serve as the first line of support to resolve customer support tickets via phone and email.
- Act as a liaison between customers and our team of developers and designers to coordinate and ensure timely completion of tasks.
- Perform quality testing to ensure that completed requests and products meet customer requirements and quality standards. Attention to detail is extremely important!
- Manage and update helpdesk ticketing system.
- Working Hours: Monday – Friday, 8am to 5pm PST.
- This is a long-term position and we expect 100% commitment and dedication.
- Compensation: Fixed monthly salary of $800 USD per month.
- Submit a short description of why you believe you are the right person for this job, including past experiences & education background. Please share something interesting or unusual about you.
- Include "ZA/TS" in the first line of your application to confirm that you read this description.
- We are looking to hire an individual. Companies or Agencies do NOT apply.
- New Freelancers are welcome as long as you meet our qualifications and can provide references.
- Our company is a mobile marketing agency that creates mobile apps for small and medium businesses.
- Our company is growing and we're looking for the right candidate to join our team of talented and passionate individuals.