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Seeking Long-Term IT / Programmer Support for Established SaaS Membership Platform We are seeking a reliable, experienced IT professional / programmer to support our established SaaS membership platform for Real Estate Professionals on an as-needed, ongoing basis. Our previous IT partner worked with us for over three years and is no longer available, so we are looking to build a new long-term working relationship with someone dependable and responsive. This is not a one-time project. About Our Platform Established SaaS membership site (already built and live) Built on WordPress Uses the Divi theme Membership management via MemberMouse Integrated with a white-labeled Sendible platform for social media scheduling and posting Hosted on our own dedicated server (Server4You) We are not looking for a site rebuild or redesign. We need an experienced professional who can step in to handle technical issues, troubleshooting, updates, and maintenance as they arise. What We’re Looking For Long-term availability — we want someone we can rely on over time Strong experience with: WordPress Divi theme MemberMouse Bonus (not required but preferred): Experience with dedicated servers Familiarity with Server4You or similar hosting environments Ability to diagnose and resolve technical issues efficiently Comfortable working with an existing, live membership-based SaaS platform Response Expectations Timely communication is important Issues should be acknowledged and addressed within 12 hours, accounting for time zone differences We do not expect 24/7 availability, but we do need reliability due to the nature of a paid membership platform Ongoing Responsibilities Troubleshoot and resolve IT-related issues as they occur Perform monthly website backups to the server Provide confirmation/proof of completed backups Next Steps If you feel you meet the criteria above and are interested in a long-term working relationship, please reach out with: A brief overview of your relevant experience Examples of similar platforms you’ve supported Your general availability and time zone We are looking to hire immediately and value clear communication, consistency, and professionalism.
Project ID: 40180640
180 proposals
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Active 2 mos ago
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180 freelancers are bidding on average $33 USD/hour for this job

Hello, I specialize in long-term support for WordPress and MemberMouse platforms. I can reliably handle your SaaS platform's maintenance, troubleshooting, and backups, ensuring consistent performance and timely communication for your membership site. I need to share a few samples from my portfolio with you. Are you available for a quick chat?
$20 USD in 40 days
9.8
9.8

What stood out to me is that you’re not looking for a “fix-it-once” freelancer — you want a stable, long-term technical partner who understands the responsibility of supporting a live, paid SaaS membership platform. That’s exactly how I prefer to work. I have hands-on experience supporting established WordPress-based SaaS and membership platforms, including Divi-driven sites and MemberMouse-powered memberships. I’m comfortable stepping into an existing, live system, understanding how it’s wired, and keeping it running smoothly without unnecessary changes or disruption. How I can support you * Troubleshooting and resolving technical issues as they arise * Safe updates and maintenance on a live membership platform * Monthly server-level backups with clear confirmation/proof * Diagnosing plugin, theme, or integration issues efficiently * Working carefully within your current setup (no rebuilds, no redesigns) I’ve supported platforms hosted on dedicated servers and am comfortable working directly with server environments similar to Server4You when needed. Availability & communication * Reliable, long-term availability * Issues acknowledged and addressed within your 12-hour expectation * Clear communication and status updates — no guesswork I value consistency and trust, and I’m looking for exactly this kind of ongoing partnership. Happy to share examples of similar membership platforms I’ve supported and confirm my availability and time zone. Best regards, Jenifer
$16 USD in 40 days
9.4
9.4

Hi Nicki P. I’m your web developer, ready to turn your project Seeking Long-Term IT / Programmer Support for Established SaaS Membership Platform into reality! I’d love to discuss the details and create something amazing together. Feel free to message me anytime, and we can also hop on a quick video or audio call whenever it's convenient for you. I’ve developed many projects exactly like what you’re looking for. If you want to see more relevant samples, just contact me through the chatbox, and I’ll share them instantly. ★ Why Clients Trust Me 500+ successful web projects delivered 430+ positive client reviews Expert in PHP, Website Design, WordPress, CSS, Technical Support, HTML, SaaS WordPress, Shopify, PHP, JavaScript, HTML, CSS, Plugin/Theme Development, Laravel, WebApp Clean, modern, responsive and SEO-optimized designs Fast delivery, great communication, and long-term support Available during EST hours for smooth collaboration If you want a professional developer who delivers quality work on time and stress-free, let’s connect. I’m excited to help build something amazing for you. Best regards, Kausar Parveen
$25 USD in 40 days
8.7
8.7

Hi there, I’m Muhammad Awais, and I can be your reliable, long-term IT partner for your live WordPress/Divi/MemberMouse SaaS platform. With hands-on experience in WordPress, the Divi theme, MemberMouse, and hosting on dedicated servers (including setups similar to Server4You), I’m ready to jump in and handle updates, troubleshooting, and ongoing maintenance without the usual drama. My plan is simple: establish a practical runbook for monitoring, backups, and security checks; perform updates in controlled windows; diagnose issues quickly and clearly; and keep you informed with transparent status reports. I’ll ensure monthly backups with proof of completion, validate restores, and stay available for on-demand support within your 12-hour response window. I’ll work in your time zone to minimize friction and keep the member experience smooth and secure for the long haul. What backups and disaster recovery do you require (frequency, retention, and proof of backups)? What is your expected SLA for acknowledging and addressing issues, and preferred communication channels? Do you want ongoing monitoring, uptime alerts, and a staging environment for updates? Are there any other critical integrations beyond MemberMouse and Sendible that require ongoing support (e.g., payment gateways, webhooks, CRM)? What access, security, and hosting constraints should I follow (SSH/VPN access, least privilege, notification protocol, and time-zone considerations)? Best regards,
$25 USD in 33 days
8.7
8.7

Dear , We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time. We are 25 years in this business and our technical specialists have strong experience in PHP, Website Design, WordPress, CSS, Technical Support, HTML, SaaS and other technologies relevant to your project. Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews. Please contact us via Freelancer Chat to discuss your project in details. Best regards, Sales department Tangram Canada Inc.
$30 USD in 5 days
9.0
9.0

Hi, I understand the critical need for dependable, responsive IT and programming support to keep your SaaS membership platform for Real Estate Professionals running seamlessly. With over several years supporting WordPress sites using the Divi theme and MemberMouse, I am well-equipped to handle troubleshooting, updates, and maintenance without disrupting your live environment. My experience with managing dedicated servers and performing monthly backups aligns perfectly with your ongoing needs, ensuring your members have uninterrupted service and peace of mind. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. I am committed to timely communication, typically responding well within your 12-hour window to ensure issues are swiftly addressed. Let’s discuss your platform’s current setup and priorities to get started smoothly. Could you please describe the most frequent technical issues your platform has encountered recently, so I can better prepare for ongoing support? Best regards, Asad
$25 USD in 81 days
8.3
8.3

Hi there, thanks for sharing the details about your SaaS membership platform. I understand you’re looking for a dependable long-term IT partner to step into an established WordPress setup using Divi and MemberMouse, handle ongoing troubleshooting, updates, and maintenance, and provide reliable support for a live, paid membership system hosted on a dedicated server. I can take over technical support for your platform with a focus on stability, fast issue diagnosis, and clear communication. This includes troubleshooting WordPress, Divi, and MemberMouse issues, managing updates safely, performing and verifying regular server-level backups, and supporting integrations like your white-labeled Sendible setup. I’m comfortable working directly on live membership platforms, respecting existing architecture, and responding within agreed timeframes so your users are never left impacted. I’d be happy to discuss availability, workflow, and how we can set this up as a smooth long term partnership. Let’s talk through expectations and next steps. Regards
$15 USD in 40 days
7.9
7.9

Hi Nicki P., ➡️ I read your project description and understand your need for long-term IT/Programmer support for your established SaaS membership platform for Real Estate Professionals. ⏺️ I specialize in WordPress and have extensive experience with Divi theme and MemberMouse. With over 12 years as a Full Stack Developer, I am skilled in maintaining, updating, and troubleshooting live systems efficiently. Im also familiar with dedicated servers like Server4You, ensuring your platform operates smoothly and reliably. Regards, Aftab Ahmad Full Stack Developer (12 years of experience)
$15 USD in 30 days
7.4
7.4

Hi there, We’ve developed multiple membership platforms using WordPress, including custom plugins for member management and payment gateways. One of our recent projects, a social media management platform, involved integrating with third-party APIs for scheduling and posting, similar to your requirement. We can also handle server management tasks, such as optimizing server performance and ensuring security, as we’ve worked with various hosting providers like AWS, DigitalOcean, and Azure. Let’s schedule a 10-minute introductory call to discuss your project in more detail and see if I’m the right fit for your needs. I’m eager to learn more about your exciting project. Best regards, Adil
$20.35 USD in 40 days
7.3
7.3

Hello, I am an expert in Shopify, WordPress, and Web Development Technologies, ready to start RIGHT AWAY. I am experienced in supporting SaaS platforms, including WordPress, Divi theme, and MemberMouse. I ensure timely communication and long-term availability for ongoing support. Regards, Pooja
$25 USD in 1 day
7.1
7.1

Hi there, Check out my portfolio: https://www.freelancer.com/u/dimensiondigi12?frm=dimensiondigi12&sb=t I can see how essential it is to keep your established SaaS membership platform running smoothly and efficiently, especially with a community of real estate professionals relying on it. I understand the scope involves troubleshooting, updates, and ongoing maintenance on your WordPress site, built with Divi and MemberMouse, and integration with Sendible. I’m here to help with my extensive experience in managing WordPress-based SaaS platforms, along with troubleshooting server and hosting issues, including specialized hosting environments like Server4You. My workflow involves quick assessment of issues, applying tested solutions, and maintaining regular backups—all communicated clearly and promptly. How soon do you need support to start, and are there specific times you prefer for maintenance windows? Let's jump on a quick chat to discuss the details and get started! Best regards, Sherry
$20 USD in 36 days
6.6
6.6

Hello, I have carefully reviewed your project requirements for IT support on your established SaaS membership platform for Real Estate Professionals. I understand the importance of finding a reliable and experienced IT professional for ongoing technical support. As an experienced IT professional with expertise in WordPress, Divi theme, and MemberMouse, I am confident in my ability to step in and handle technical issues, troubleshooting, updates, and maintenance efficiently. I have experience working with dedicated servers and can ensure timely communication and resolution of issues within 12 hours. I am committed to providing high-quality support and building a long-term working relationship with you. Let's discuss further details and get started on this project. I'm confident that I can deliver a high-quality project that meets your expectations. Let's discuss further details and get started on this project.
$25 USD in 40 days
6.6
6.6

Greetings, I'm excited about the opportunity to support your established SaaS membership platform for Real Estate Professionals. It seems you need a dependable IT professional who can manage ongoing technical issues, perform updates, and ensure everything runs smoothly without a complete redesign. My approach would involve getting familiar with your specific setup and addressing any issues promptly, while also providing consistent communication. I have strong experience with WordPress, the Divi theme, and MemberMouse, which equips me to troubleshoot effectively and perform necessary maintenance. My background also includes working with dedicated servers, giving me an edge in managing your hosting environment. I understand the importance of timely responses and will prioritize your platform’s needs. Looking forward to the possibility of working together. Best regards, Saba Ehsan
$20 USD in 40 days
6.6
6.6

Hello, I have hands-on experience supporting live WordPress membership platforms, and I can step in seamlessly to maintain, troubleshoot, and stabilize your existing SaaS system without disrupting your users. I am very comfortable working with Divi, MemberMouse, and complex plugin integrations, and I have supported long-term clients where reliability and fast issue resolution were critical for paid membership platforms. My approach is proactive I identify and fix issues before they impact members, handle secure backups, and ensure smooth updates on dedicated servers. I am looking for exactly this type of ongoing partnership where consistency, responsiveness, and technical confidence matter. You can expect clear communication and dependable support you can trust long-term. Best Regards, Arzoo Farooq
$22 USD in 40 days
6.8
6.8

Hi there, I understand that you're seeking a reliable IT professional to support your established SaaS membership platform, and I'm confident that I am the right fit for this role. With extensive experience in WordPress and the Divi theme, along with a track record of working with membership management systems like MemberMouse, I can effectively manage the ongoing technical needs of your platform. I genuinely appreciate the importance of reliability and timely communication, especially with membership-based services like yours. As a top freelancer from California with numerous 5-star ratings, I am well-equipped to step in and provide the support you need. I can troubleshoot issues, perform regular website backups, and ensure that all technical concerns are addressed promptly. Your commitment to a long-term working relationship resonates with my professional ethos, and I am eager to start contributing as soon as possible. Could you share more about your expectations for turnaround time on specific issues? What specific types of technical issues have you encountered in the past with your platform? Thanks,
$30 USD in 27 days
6.7
6.7

Hi There! I am a professional graphic designer having more than 8 years of extensive experience in WordPress, Website Design, CSS, HTML, Technical Support, PHP and SaaS. I can help you to design an eye-catchy modern design as per your project "Seeking Long-Term IT / Programmer Support for Established SaaS Membership Platform". portfolio :- https://www.freelancer.in/u/KayaCreation I will provide you 100% work satisfaction, On-time delivery, No any hidden charges. kindly get in touch, so we can discuss more via a quick call or chat to run your project successfully. Waiting for your Kind Response…. With regards, kaya
$15 USD in 15 days
6.4
6.4

Hi I support live WordPress SaaS platforms built with Divi and MemberMouse, focusing on stability, security, and fast issue resolution. A common risk with long-running membership sites is plugin or theme drift that leads to conflicts, failed payments, or broken automations. I mitigate this by using controlled updates, conflict isolation, log analysis, and rollback-safe backups on dedicated servers. My skill set includes WordPress core maintenance, Divi customization, MemberMouse lifecycle hooks, webhook debugging, and API integrations such as Sendible. I am comfortable working on active production environments while protecting member access and validating fixes carefully. Ongoing support includes monitored uptime, verified monthly backups with proof, and clear communication until issues are fully resolved. This approach keeps your existing SaaS platform reliable without rebuilding or redesigning it. Thanks, Hercules
$50 USD in 40 days
6.4
6.4

Hi There!!! ⚜⭐⭐⭐⭐⚜((Long-term support for a live WordPress membership SaaS using Divi and MemberMouse))⚜⭐⭐⭐⭐⚜ You need a dependable IT partner to maintain and troubleshoot your established SaaS membership platform, ensuring smooth operations for real estate professionals, without redesigning or rebuilding the site. I have strong experience supporting live WordPress membership platforms built with Divi and MemberMouse, handling updates, bug fixes, backups, and server-level troubleshooting. I focus on fast diagnosis, clean fixes, and clear communication so your members never face downtime. My approach is to step in as your ongoing support resource, quickly acknowledging issues within 12 hours, performing monthly backups with proof, and maintaining stability through careful updates and monitoring. 3 most important features: 1. Reliable troubleshooting and maintenance 2. Monthly backups with confirmation 3. Responsive communication and consistent support If you want a stable long-term IT partner who can keep your membership platform running smoothly, let us chat and I can share similar support experiences. Warm Regards, Farhin B.
$15 USD in 40 days
6.4
6.4

Hi there, I'm Nadia, ready to be your reliable, long-term IT partner for your Divi-based WordPress SaaS serving real estate professionals, ensuring smooth operation and fast issue resolution. I bring hands-on experience with WordPress, Divi, MemberMouse, and dedicated-server hosting to troubleshoot, apply updates, and perform monthly backups on your self-hosted environment with verifiable proof. What backup format do you prefer? What time zone should I align with for the 12-hour response SLA? Best regards,
$50 USD in 33 days
5.8
5.8

Hello! I can provide long-term support for your WordPress-based SaaS platform. With experience in WordPress, Divi theme, and MemberMouse, I am comfortable handling technical issues, updates, and maintenance for live membership platforms. Additionally, I have worked with dedicated servers and am familiar with environments like Server4You. What I offer: Expertise in WordPress, Divi, and MemberMouse Troubleshooting, updates, and performance optimizations for live SaaS platforms Server management, including backups and ensuring data security Efficient response times (12-hour acknowledgment and issue resolution) Regular monthly backups with proof of completion I have worked on similar platforms, providing ongoing support and resolving technical issues to ensure smooth operations. I am available for long-term, consistent work and can adapt to your time zone needs. Looking forward to discussing how we can work together. Best regards
$2,200 USD in 40 days
5.8
5.8

CHANDLER, United States
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Member since Mar 29, 2021
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