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My Smartsheet automation for workflow approvals suddenly stopped firing even though the conditions and permissions appear unchanged. No approval requests are being sent, the workflow log shows no recent activity, and manual tests won’t trigger anything. I’d like an experienced Smartsheet problem-solver to jump in, pinpoint why the functionality broke, and get the approval flows running again. You’ll have viewer access first, then admin access once we’re ready to test fixes. Typical areas to inspect will be the trigger settings, column logic, sheet and workspace permissions, and any cross-sheet references. If the problem sits deeper (e.g., account-level settings or quota issues) I’ll rely on your guidance to escalate with Smartsheet support. Deliverables • Diagnosis notes outlining the root cause • Corrected automation rules fully tested with at least one successful approval cycle • A brief walkthrough (live or recorded) so I can maintain these rules myself going forward Acceptance criteria: an approval request must trigger automatically when the pre-defined condition on the sheet is met, reach the designated approver, record their decision, and update the status column without manual intervention. If you’ve solved similar “workflow approvals not firing” issues before, that experience will be invaluable here.
Project ID: 40650588
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56 freelancers are bidding on average £150 GBP for this job

Hello! We can jump in and diagnose why your Smartsheet workflow approvals suddenly stopped firing. As a team of 62 professionals with over 9 years of experience in workflow automation and Smartsheet integrations, we've resolved similar "approvals not triggering" issues caused by trigger settings, column logic, permissions, cross-sheet references, or even account-level quotas. We'll pinpoint the root cause and get your approval flows running again. Here's how we can help: - Diagnose the issue by inspecting trigger settings, column conditions, sheet and workspace permissions, and any cross-sheet references. - Correct the automation rules and test with at least one successful approval cycle—from trigger to approver decision and status update. - Provide a brief walkthrough (live or recorded) so you can maintain these rules going forward. - Escalate to Smartsheet support if the issue is account-level, with your guidance. To clarify, has anything changed recently in your sheet structure, column names, or user permissions? Also, are you using any cross-sheet references or third-party integrations that might affect the workflow? We'll need viewer access first, then admin access to test fixes. Let's get your approvals back on track.
£135 GBP in 7 days
7.3
7.3

✍️ Hi, I will audit your Smartsheet cross-sheet references and trigger logic to restore the broken approval platform. I successfully resolved a stuck notification loop for a client last month. Estimated timeline: 2-5 days Budget: £250 GBP Let's discuss and get started. - Ajhar
£135 GBP in 7 days
6.8
6.8

Hi, I reviewed your Smartsheet workflow approvals issue: the automation stopped firing, with no trigger activity and no approval requests sent. I’ll troubleshoot the trigger settings, column logic, sheet and workspace permissions, and any cross-sheet references that may have changed. I’ll also validate whether account-level settings or quota constraints could block approvals, then correct the automation rules to reliably run the pre-defined condition, route to the designated approver, record the decision, and update the status column. You’ll get clear diagnosis notes, fully tested rules with one successful approval cycle, and a brief walkthrough you can follow for maintenance, Let’s discuss here now.
£250 GBP in 30 days
6.5
6.5

With a solid understanding of your urgent need to address the malfunction in your Smartsheet workflow approvals, I am prepared to swiftly diagnose and resolve the issue. By examining trigger settings, column logic, permissions, and dependencies, I will pinpoint the root cause and implement a sustainable solution. My goal is to ensure that approval requests trigger automatically, reach the right approver, record decisions, and update status columns seamlessly. Through detailed diagnosis notes, corrected automation rules, and a walkthrough for future management, I aim to empower you with the knowledge to maintain these processes independently. With a focus on delivering reliable and innovative solutions, I am committed to forming a long-term partnership to meet your evolving needs effectively.
£225 GBP in 5 days
6.7
6.7

As a seasoned software engineer specializing in process automation, I have successfully executed numerous projects similar to yours, Hassan. I realize the criticality of smooth workflows and streamlined systems for businesses like yours. This makes me the perfect fit for your project because I know how significant each approval cycle is for your operations. My experience working with platforms like Smartsheet has equipped me with a deep understanding of their technicalities and peculiarities. Given viewer access initially, I will thoroughly investigate trigger settings, column logic, permissions, cross-sheet references, and other potential culprits that could be causing interference with your workflow approvals. Knowing that escalated issues at times require reaching out to Smartsheet support, it is worth mentioning that I am well-versed in acquiring and managing any such required assistance. When we talk about deliverables for your project, two aspects are crucial: finding the root cause and developing a sustainable fix as well as creating a cosy transition phase for you to maintain these rules independently in the future. With my knack for leaving no stone unturned and my penchant for imparting knowledge to clients via live walkthroughs or recorded sessions, rest assured, your business lies in capable hands. Let's make sure this issue doesn't happen again!
£130 GBP in 3 days
5.7
5.7

I have fixed similar Smartsheet automation and workflow issues many times, including triggers, permissions, conditions, and approval flows not firing. I can quickly diagnose the root cause, fix and test the workflow, and provide a simple walkthrough so you can manage it afterward. I can start right away. Best regards, Huzaifa
£90 GBP in 1 day
5.3
5.3

Hi, When an approval flow goes silent with no log activity and manual tests do nothing, the trigger itself has usually stopped registering, not the conditions. First thing I would check is whether the automation got auto-disabled after a permission or ownership change, then whether the trigger column still matches the rule and whether a cross-sheet reference broke and quietly killed the condition. One question: did anything change recently around sheet ownership, shared users, or a moved column, even something small? I build automated approval and workflow systems day to day, so tracing why a rule fails to fire is familiar work for me. Start me on viewer access and I will send you diagnosis notes before we touch anything with admin. What is the trigger condition meant to be? Adil
£148.50 GBP in 7 days
5.0
5.0

I have done a similar project a week ago. I am sure you will give me more projects after this. I am interested to do this project too and ready to complete this within the timeline. Kindly check my profile to see all rating and reviews given by clients. Hoping to hear from you soon. Payment after completion.
£50 GBP in 7 days
5.1
5.1

I understand your Smartsheet automation for workflow approvals has ceased functioning, similar to an issue I resolved for a client where a complex conditional trigger failed due to a subtle data type mismatch. My approach will be to meticulously audit your existing workflow configuration. I will begin by examining the trigger settings, focusing on the exact conditions and their logical operators. I'll then review the relevant columns in your sheets for any unexpected data type changes or formatting errors that could invalidate the trigger. Permission levels across sheets, workspaces, and any involved users will be verified to ensure no restrictions have been inadvertently applied. If cross-sheet references are involved, I will validate their integrity and ensure they are correctly pulling data. Are there any recent changes to user roles or sheet sharing that might coincide with the automation's failure? Have you observed any specific error messages within Smartsheet, even if not directly related to the workflow log? I'm confident I can diagnose and resolve this promptly. Let's schedule a brief call to discuss the specifics.
£250 GBP in 21 days
4.7
4.7

Hello, "Smartsheet Automation Debugger" - your approval workflow stopped firing I’ll start by reviewing the trigger formulas, column dependencies and permission matrix, then test the workflow in a sandbox sheet to isolate the failure. I’ve debugged similar automation scripts before, e.g., automating Reolink cloud backups: https://www.freelancer.com/projects/automation/Automate-Reolink-Video-Backup-Script/reviews. If the issue stems from a workspace quota or an account‑level setting, I’ll coordinate with Smartsheet support to resolve it quickly. Could you share the most recent activity log entries or any error notifications you’ve seen? Looking forward to working with you. Artur Giżycki
£120 GBP in 3 days
4.6
4.6

My name is M Mobasher, and I am a technical problem-solver with deep experience in automation, process management, and software architecture. I understand the complexities of platforms like Smartsheet and have an impressive track record in resolving technical conundrums that hinder workflow automations. Your problem of approvals not triggering may seem mundane to some, but I can assure you it isn't to me. Having identified and fixed similar issues before, I know that the typical areas - triggers, permissions, references - are just the starting points. Should your issue be more complex (e.g., account-level settings or quota troubles), don't worry; I know how to navigate them and escalate appropriately.
£135 GBP in 3 days
4.3
4.3

Smartsheet automations usually break after a column gets renamed, a cell reference shifts, or the trigger silently stops catching rows it used to. I would trace the workflow logic, check reference cells and column mappings, and get it firing again. Can start today, fixed within 48 hours. The budget and timeline here are starting points based on the post, we will firm them up once I see the actual sheet. Want to jump on a quick call?
£150 GBP in 3 days
3.7
3.7

<<<✔Consider it DONE✔>>> YO! I understand your project and I'm eager to help. As an experienced WordPress and AI specialist, I have the deep understanding and technical prowess to solve complex problems with a practical approach. While my core skills are focused on WordPress, I've honed my ability to diagnose and correct issues in all kinds of automation workflows – including Excel-based platforms like Smartsheet that plays into your project requirements perfectly. I can confidently handle any troubles that may be the underlying cause of why your Smartsheet automation broke. Looking forward to being part of your project! You will surely be impressed by my work! Not sure what the next step is? I offer free and professional consultation -- I'm just a text away. All the very best, Josh
£135 GBP in 2 days
3.8
3.8

I can help get your Smartsheet approval workflow back on track. I’ll start by reviewing the trigger logic, column conditions, permissions, sheet/workspace access, and any cross-sheet dependencies to identify exactly where the automation stopped firing. If the issue is deeper than the sheet setup, I’ll help isolate whether it’s tied to account-level behavior, quotas, or a Smartsheet-side limitation so you can escalate efficiently. Once the root cause is found, I’ll correct the automation, test a full approval cycle end-to-end, and confirm the approver response updates the status column without manual intervention. I’ll also provide clear diagnosis notes plus a short walkthrough so you can maintain the workflow confidently going forward. This is a good fit if the goal is not just to restore the approval flow, but to understand why it broke and prevent the same issue from recurring.
£650 GBP in 8 days
3.5
3.5

I will diagnose your Smartsheet approval workflows—stop them failing and get approvals firing again. Diagnostic Plan: · Check Run Log for each workflow—shows error messages and failed steps. · Inspect trigger settings, column logic, cross-sheet references, and workspace permissions. · Look for workflow conflicts (multiple workflows on same trigger) and formula-based trigger issues. · Check for the Smartsheet bug that automatically disables automations. Fix: · Resolve conflicts: consolidate into one workflow with conditional paths. · Adjust trigger logic to use direct inputs instead of formula/cross-sheet values. · Duplicate and recreate the workflow if conflicts or bugs persist. · Escalate to Smartsheet Support if deeper (account/quotas). Deliverables: Diagnosis notes, corrected automation rules, one successful test approval, recorded walkthrough. Acceptance: Approval triggers automatically → reaches approver → records decision → updates status without manual intervention.A
£175 GBP in 7 days
4.1
4.1

Hi, I’m Yousef, a software developer with experience in debugging workflows, automation logic, APIs, permissions, and structured data systems. For this issue, I’d approach the Smartsheet automation as a fault-isolation task rather than changing rules blindly. I would check: • Trigger conditions and approval workflow configuration • Column values/types used by the conditions • Sheet/workspace sharing and permission changes • Cross-sheet references and dependencies • Workflow activity/log behavior • Account-level limits or settings if the sheet configuration is correct I’d first reproduce the failure with viewer access, document what is preventing the workflow from firing, then test the corrected configuration through a full approval cycle: trigger → approver notification → decision → status update. I’ll also provide concise diagnosis notes and a short walkthrough so you can maintain the automation afterward. My main background is software/backend automation rather than dedicated Smartsheet consulting, so I want to be transparent about that—but systematic workflow debugging is exactly how I would tackle this. Best, Yousef
£50 GBP in 5 days
3.7
3.7

I will begin by diagnosing the root cause of why Smartsheet's workflow approvals are no longer firing, focusing on trigger settings, column logic, sheet permissions, and cross-sheet references. I'll provide diagnosis notes outlining the problem and correct any issues found in the automation rules. These corrected rules will be fully tested with at least one successful approval cycle. A brief walkthrough of the process will also be provided so you can maintain these rules yourself going forward. The key areas to inspect are trigger settings, column logic, sheet permissions, and cross-sheet references. If needed, I'll escalate issues deeper into account-level settings or quota problems. Will this approach effectively resolve your issue with workflow approvals not firing?
£135 GBP in 7 days
2.5
2.5

Hello, I understand your Smartsheet automation for workflow approvals suddenly stopped firing even though the conditions and permissions appear unchanged—no approval requests are being sent, the workflow log shows no recent activity, and manual tests won't trigger anything. You need someone to pinpoint why it broke and get the approval flows running again. I'd have viewer access first, then admin access once we're ready to test fixes, and typical areas to inspect are trigger settings, column logic, sheet/workspace permissions, and cross-sheet references—escalating to Smartsheet support with guidance if it's an account-level or quota issue. I do exactly this kind of Smartsheet automation troubleshooting. My approach is diagnostic-first: reproduce the failure, then work through the usual culprits systematically—since "no log activity at all" is a strong clue (it usually means the automation isn't even being triggered, which points to specific causes rather than a logic error). I'd find the root cause, fix it, and verify with a full successful approval cycle. Deliverables: diagnosis notes, corrected and tested automation, and a walkthrough so you can maintain the rules yourself. Details below.
£30 GBP in 1 day
2.4
2.4

Hi, I can jump into this and troubleshoot why the approval automation is no longer firing. From your brief, the key areas will likely be workflow trigger conditions, column mapping, sharing/permission layers, and cross-sheet dependencies, and I’ll check those systematically before we test the corrected flow. You’ll receive the root-cause notes, the repaired automation, and a simple walkthrough at the end. Happy to discuss the sheet structure further through the platform.
£110 GBP in 3 days
1.5
1.5

I can jump in and resolve your broken approval workflow today. Send over viewer access to get started, and we can get this fixed within a couple of hours.
£135 GBP in 2 days
0.9
0.9

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