We need to design and develop a web virtual assistant AIML based for what we call a "Centro Atención Usuario" which is actually in use by regular phone calls for attending e-mail conection and Outlook problems.
With the Virtual Assistant, the web user will be directed to a chat with a bot explaining in plain spanish the incidence. We expect that the service we want to design and implement will be efective in 80% of the total amount of service requests from users.
We request a good expertise (¿with methodology?) for building natural dialog in AIML oriented to very specific tasks.
We do not request expertise in JSP or other haigh level languages since the AIML engine in this project is already decided to be ProgramD which is the most known AIML interpreter.