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Audio Call

You can access the voice-only call feature in the chat box or inbox page if:

     - the user you are trying to contact has an ongoing project with you OR
     - If you are a client and the freelancer you are trying to call is Verified by Freelancer or is a Preferred Freelancer. This is possible even if there is no awarded project yet.

Here are two ways to access the call option:

Inbox Page

Chat box

You can directly click the call button on the top right or click the ellipsis (...) and be directed to the option to call in the next page.

You will receive calls even if chat boxes are minimized or you are not in the inbox page, as long as you are logged in.

Take note that same with video calls, the call icon will be unclickable if the user being contacted is offline. You both need to be online to start the call.

For users using the mobile app (whether iOS or Android), make sure that audio and camera permissions on your device are enabled for calls to go through. 

Finally, it is important to consider the site’s Terms & Conditions when communicating with another user. To ensure your safety, kindly keep your personal information private and avoid sharing it with anyone. 

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