Prashanth R.

To use 10+ years of experience and knowledge in the IT field and become a member of the core team, where I can contribute and expand my domain knowledge and give the best output from my side towards consistent growth of the organization Responsible for analyzing and evaluating network glitches and troubleshooting them to ensure the Customer’s the network is up and running. Participate in on-call responsibilities in support of a production environment. Conducting remote sessions to the customer site to verify network issues. Coordinate with hardware and software vendors to maintain operations, diagnose issues and resolve problems. Identify incident patterns and drive for problem resolution. Documentation and engaging other teams for long-term fixes as and when required. Serve as the first line of escalation for monitored Cloud application-level alerts to guarantee solution availability and uptime Communicate with customers, partners, and end-users via email, phone, chat, and online forums to resolve issues related to products and solutions Work flexible hours to mitigate the impact on production systems within the course of a service-impacting outage.