Train professionals on: CCNA, CompTIA A+, CompTIA Network+, CompTIA Security+, Linux, AWS (SAACA), ITIL4 Foundation, PMP.
Managed and archived quality documentation and participated in internal and external quality audits.
Developed standard operating procedures and document workflows for current and future process steps, including LMS.
Determine training delivery methods on classroom, web conferencing and e-learning modalities
Design customized training programs through instructional design methodology to create successful learning experiences.