Alma O.

WORK EXPERIENCE Helpdesk Administrator Jones Lang Lasalle Leechiu - Deutsche Knowledge Services, Ltd. September 2007 –October 2008 Ø To provide Call logging services in accordance with the service guidelines. Ø Receive and log complaints – Record complete details of the service request / complaints from employees of DKS. Ø Work order and generate works orders for all service request with specific tasks by assigning unique reference number Ø Report – Prepare daily / weekly reports on call status. Ø Provide assistance in general administrative activities as required. Ø Work closely with Administration in Relation to the payment of Invoices. Ø Update Daily the Invoice Tracker and Helpdesk Tracker. Administrative Assistant cum Receptionist Inteltech Resources Inc. December 2006 – June 2007 Ø Answer incoming customer telephone calls in a courteous and professional manner. Ø Organizes and maintains file system; files correspondence and other records. Reports directly to the Vice President - administrative function, handling applicants' queries, employees relations and suggest possible options for employee’s benefits. Ø Assisting HR Officer and administer HR Department in absence of HR Officer. Ø Responsible for Company Suppliers and handles Purchase Orders, Invoices and correspondences (route). Maintaining Records Management System. Ø Handling confidential matters and keep track all necessary documents, office equipments for proper reference. Executive Secretary Poleprom Inc. June 2004 – June 2006 Ø Selected to serve as assistant to the president based on demonstrated work performance and dedication. Intricately involved in the company’s start up and growth. Ensure the efficient day-to-day running of all business operations and provide confidential administrative support to the president and board of directors. Ø Prepares reports and correspondence as needed. Ø Answer incoming customer telephone calls in a courteous and professional manner. Ø Coordinated daily operations and handled office tasks such as correspondence and file management. Ø Organizes and maintains file system; files correspondence and other records. Ø Booking and Ticketing. Ø Assist the customer in manpower operation and also sending the documents through email address. Ø Worked independently to determined methods and procedures for new assignments. Business Woman Microdimension Computer Services June 2004 – May 2006 Ø Managing a Computer Internet Services Ø To assist the staff on how to maintain a good customer service. Ø To assist the staff about the hardware or software application, and troubleshoot the hardware computer especially networking. Researcher/Data Encoder Data Search Corp. (King’s Land Building, Sucat Paranaque) May 2002 – June 2004 Ø Encode all field data and documents. Ø Research the Parcel Number or Tax Identification Number (TIN) thru Internet. Service Crew/Crew Trainor McDonald’s ( BF – Sucat Branch) April 1998 – April 2000 Ø I was responsible for handling the cash as a cashier, helping customer with their purchases, and processing return items as part of customer service. Ø Taking the customer/s order by front counter/drive thru station. Ø Receives, records, and routes customer orders/changes in appropriate manner. Ø Answer customer inquiries and provides appropriate technical and or product-related information. Ø Researches and resolves customer complaints and/or billing issues. Ø Maintains working knowledge of product and/or services. Ø Performed other duties as assigned by supervisor. Ø Trained the new hired employee for there duties and responsibility. SEMINARS ATTENDED Marlow Navigation Phils.,Inc. QMS/ISQ Seminar July 14, 2007 AMA Computer Learning Center Human Resources Department September 2000 – December 2000 Duties and Responsibilities Administer entrance examination of applicants from skilled labor force up to the managerial level. Organize employment requirements of applicants Prepare and process contracts/agreements of hired employees Records ( 201 files ) administration Prepare reports and business correspondence Handles telephone inquiries SUMMARY OF QUALIFICATIONS Ø Able to handle multiple tasks and projects simultaneously. Ø Readily accepts challenges. Ø Quickly absorbs and retains new information and procedure. COMPUTER SKILLS Languages: C, C++, Object Oriented Programming with C++, MFC Software Applications: Adobe PageMaker, Word Sheet, Corel Draw, Internet Computer literate in MS Office Applications (Word, Excel, Power Point and Outlook) Computer File Management Typing 45-50 wpm BUSINESS SKILLS Effective written and oral communications ( English and Filipino ) Tee line and Greg’s shorthand ( steno typing ) Keyboarding Presentation skills Telephone techniques Time management Teamwork and team facilitation Research and Office procedures SELF-ESTABLISHED COMPUTER TECHNICIAN Installed modems, motherboards, video cards, sound cards, floppy drives, hard drives, DVD/CD rom drives, and repair PC’s on a part-time basis. EDUCATIONAL BACKGROUND AMA Computer College (Paranaque Branch) Business and Information Management (batch 2002) PERSONAL INFORMATION Birth date : October 19, 1979 Civil Status : Married Height : 5’3” Weight : 110 lbs Religion : Roman Catholic Citizenship : Filipino