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EXPLORE
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$8 USD / Hour
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Philippines (9:00 AM)
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Joined on December 27, 2009
$8 USD / Hour
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Project Coordinator and Operations & Customer Support professional with 15+ years of experience supporting founders and distributed teams across tech and service-based businesses. Skilled in project coordination, QA testing, customer support operations, and CMS management—helping teams stay organized, responsive, and efficient. Strong background in client communication, tracking tasks and deliverables, and collaborating with developers to ensure timely, high-quality output. Recognized for reliability, attention to detail, and adaptability in fast-paced remote environments.
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Experience
Support Manager
Jul, 2014 - Nov, 2025
•
11 years, 3 months
Kudos Web
Jul, 2014 - Nov, 2025
•
11 years, 3 months
- Served as sole support resource and QA tester for multiple client accounts for 11+ years, expanding into project coordination, CMS work, and end-to-end delivery - Managed support operations via TeamDesk, ensuring timely issue resolution - Performed functional, browser, mobile, and regression QA using BrowserStack - Coordinated web projects, client communication, and distributed development teams, while handling CMS updates and front-end fixes.
Auckland, New Zealand
Jul, 2014 - Nov, 2025
•
11 years, 3 months
Project Manager/Executive Assistant/Customer Support
Sep, 2009 - Apr, 2014
•
4 years, 7 months
SocialSAM/F&C/CDP/Legal Armor/Mango Tree Mobile
Sep, 2009 - Apr, 2014
•
4 years, 7 months
- Project Management and Admin roles to PHP programmers, graphic designers and QA - worked as virtual assistant to CEO - handled admin tasks and managed sites/website administrator - handled customer support and managed community forum
Sep, 2009 - Apr, 2014
•
4 years, 7 months
Project Manager
Feb, 2013 - Nov, 2013
•
9 months
BriskSites/Savard Consulting
Feb, 2013 - Nov, 2013
•
9 months
- Project Management and Admin roles to PHP programmers and graphic designers - worked as website QA, handled customer support and social media accounts
Feb, 2013 - Nov, 2013
•
9 months
Education
University of the Immaculate Conception
2004 - 2008
•
4 years
BS in Information Technology
Philippines
2004 - 2008
•
4 years
Certifications
US English
Verifications
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