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EXPLORE
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$9 USD / Hour
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Canada (4:47 AM)
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Joined on January 8, 2013
$9 USD / Hour
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Able to complete projects in programming languages such as VB, ASP, PHP, C, Perl and Bash scripting. Advanced in Linux OS and Windows troubleshooting. Currently Looking for any Technical Projected in the IT field or Programming.
No reviews to see here!
Experience
Help Desk Analyst
Oct, 2012 - Present
•
13 years, 9 months
RBC
Oct, 2012 - Present
•
13 years, 9 months
- Provided ongoing technical support to RBC clients while ensuring Service Level Agreement and Operational Level Agreement targets are met. - Managed client expectations and provided high level of customer service in daily client interactions. - Managed incidents and escalation process flow (dispatched technicians for unresolvable issues) - Supervised and managed the tickets in the Queues with the utilization of Peregrine ticketing tool.
Oct, 2012 - Present
•
13 years, 9 months
Technical Analyst
Sep, 2011 - Sep, 2012
•
1 year
IBM
Sep, 2011 - Sep, 2012
•
1 year
- Provided technical support to Pfizer field reps with iCue software/Database, Windows Server active directory And many other issue such as website/browser troubleshooting/upgrading/repairs/installation Of software/hardware. - Resolved any types of issues from backup/restore of data to the utilization of the iCue main application - Managed user accounts via AMT (Account Management Tool) - Assisted users with any windows applications such as MS Office and Webex (Host online meetings) app. - Supervised
Sep, 2011 - Sep, 2012
•
1 year
Lab Assistant (IBM AS/400 iSeries)
Oct, 2010 - Dec, 2010
•
2 months
Seneca College
Oct, 2010 - Dec, 2010
•
2 months
- Provided technical support to IBM AS/400 iSeries students to complete their Labs/Assignments. - Record and managed student grades into the database. - Assisted students with any PC related issue HW/SW
Oct, 2010 - Dec, 2010
•
2 months
Education
Computer Networking & Technical Support
2009 - 2011
•
2 years
Canada
2009 - 2011
•
2 years
Qualifications
Community Spirit Award
2007
Toronto 43rd DIVISION
- In recognition of community spirit and participation in the 1st annual 43rd division open house.
2007
Anti-Terrorist Financing Awareness Training
2012
RBC
Has successfully completed Anti-Money Laundering and Anti-Terrorist Financing Awareness Traninging.
2012
Publications
NONE
NONE
NONE
Certifications
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