Hình đại diện của anacapitaniobr
@anacapitaniobr
Cờ của Brazil São Bernardo Do Campo, Brazil
Làm thành viên từ Ngày 10 tháng 11 năm 2016
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anacapitaniobr

Trực tuyến Ngoại tuyến
Graduated in Information Systems with more than ten years of experience in the Information Technology area. Worked as system analyst of CRM platforms: SAP and Salesforce. Currently, work as business process analyst and project manager. System analyst covering the following areas in the companies: Marketing, Services and Sales. With a strong emphasis on business, being responsible for knowing the end-to-end processes and making them fit the systems best. Understanding the process along with the business areas and design of the solution. Knowledge in CRM tools. I worked on projects in Europe, where all the documentation was translated into English and the training given in English.
$100 USD/hr
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Portfolio

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Trải nghiệm

Project Manager

Nov 2017

Responsible for all the company's CRM Projects. Activities: Analysis the processes of the business areas with focus on CRM projects. Analysis of requirements with the business areas, being responsible for knowing end-to-end processes and making them fit in the best way between the business and the systems. Participation of meetings. Elaboration documentation. Elaboration of managerial documents. Selection of external consultants to meet the needs. Management of outsourced external consulting.

Business Process Analyst Senior

Feb 2017 - Oct 2017 (8 months)

Project: Syngenta (Agribusiness) Activities: Acting in the company Syngenta, as business process analyst. Analysis of requirements with the business areas, being responsible for knowing the end-to-end processes of Syngenta and making them fit in the best way between the business and the systems (Salesforce, VPM, legacies). Participation in Global meetings. Elaboration documentation in Portuguese and English. Training with users in Portuguese and English. Tests.

Functional Consultant SAP CRM and Salesforce

Dec 2010 - Feb 2017 (6 years)

Activities: Worked for 7 years at Resource, participating in the implementation of several projects in national and multinational companies. Always having as responsibility the understanding the processes of different industries. Analysis of the requirements together with the client, parameterizations in the tools. Elaboration documentation. Training with users in Portuguese and English. Tests. Implantation projects in Brazil and Europe (Company: BRF).

Internship

Feb 2008 - Dec 2010 (2 years)

Activities: Internship in the area of Information Technology, accompanying project implementations, together with the technical team and the business areas. Execution of administrative activities. Elaboration of functional documentation. Parametrization in SAP CRM.

Giáo dục

Information Systems

2007 - 2011 (4 years)

Bằng Cấp

English Course (2015)

UNITED

Conclusion English Course in Brazil.

English Course (2008)

INTRAX

Conclusion English Course in San Diego (EUA).

English Course (2002)

CNA SCHOOL

Conclusion English Course in Brazil.

Spanish Course (2013)

CELLEP

Conclusion Spanish Course in Brazil.

Certified Salesforce Administrator (2016)

Salesforce

Certified Salesforce Administrator

Certified Salesforce Sales Cloud (2017)

Salesforce

Certified Salesforce: Sales Cloud

Chứng nhận

  • US English Level 1
    75%

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